Shreya L.
Yelp
This is a difficult place to review. The food is undoubtedly amazing. But I never want to go there. Why? Consistently terrible service, too-loud music, and too-dim lighting. But the service is what gets me.
First things first - their gluten free pizza crust is *chef's kiss.* It's been too long for my memory to be able to truly compare, but I like it the same way I liked the gluten free pizza from Dinotto's, for those who miss it. Only downside is they do often burn it a little bit. But that's okay.
Their service, though... inexplicable, truly. Here's a list of things that have occurred across multiple visits:
- It's typical to be charged extra for gluten free. Unfair and unfortunate, but typical. Their menu, however, doesn't list the price or that there is a separate charge at all. Turns out it's $7. So my $20 pizza became $27. This probably needs to be reported to the BBB or something because it's not okay to trap people who may have made different decisions if fully informed.
- They forgot to put one person's order in. 5/6 people had their food and one person got their food 20 minutes later
- They once quoted me 30 minutes to pickup 2 pizzas. I got their 35 minutes later, only to find one pizza ready and one with no update. 55 minutes of waiting later, they gave me one hot fresh pizza that was undercooked and old cold pizza. The hostess told me the pizza is made to order and I should have taken the first one when it was hot (???) They then spoke poorly of me to each other in Italian when I asked them to please put both pizzas back in the oven. They ultimately did it, but then also charged me full price after I waited 1.5 hours for my pizza
- I had half a pizza left, so asked for a box for leftovers. I was given a too-small plastic box, so I asked for a cardboard pizza box. The guy said okay and took my pizza. I clarified that he's going to put them in the pizza box, right? He said yes. He lied. He came back with our pizzas crammed into plastic boxes, entirely bent and misshapen. I reiterated that I wanted the pizza boxes for a reason. He told me no and said they were too big. (For what? It's my fridge space?) I immediately got home and transferred the slices but they were already soggy and weird. Sigh. Funny thing is this is a huge complaint on Google reviews too. If the owner is reading, this is the dumbest thing not to fix.
- Server stood over me and supervised my credit card transaction. I stared at him and he was like "oh sorry let me give you room" only for him to turn right back around and continue watching me. Felt like he was trying to bully me into giving him a big tip for poor service. Which was extra annoying when the default amounts on their transaction machine thing only start at 20%
So yeah. Pizza is good but I hate going here and even pickup sucks. So it could be five stars but likely won't get there unless they are open to changing how they engage with customers.