Amber H.
Yelp
It truly pains me to write this, but after the tears shed, I need to share my experience to move on.
I am a former artist of the Watson Gallery and had a great experience showcasing my work. The staff was friendly, and the space was beautiful. My husband (then fiancé) and I chose DoMA for our wedding because of this connection.
For six months, we planned with Becky Sowemimo, who was incredible--responsive, accommodating, and went above and beyond. She even helped us during an ice storm to ensure we could do our walkthrough. Minnie and Nicole were also kind and respectful to our guests. Becky and her team worked with my sisters to plan what should have been a beautiful reception, but due to poor communication decisions made by Henry Rosenbaum, my husband and I did not get that experience.
We booked from 11 AM to 7 PM, yet when we arrived, neither the gallery nor the bridal room (where I was supposed to get dressed) was ready. Instead of having time to prepare for my wedding, we had to wait for DoMA's team to clear chairs from the ceremony space and bridal room--majorly setting us back. We were assured nothing else was scheduled earlier, yet our spaces should have been fully ready at 11 AM, not being prepped while we stood there waiting.
This was the most embarrassing part of my wedding: I had spent months raving about the distillery, only for guests to later tell me they overheard Henry--within earshot--openly discussing how our wedding had gone over time and that there could be an additional charge if we didn't clear out. Instead of informing me--the contract holder--he had this conversation with someone outside our wedding party. As a result, my guests felt like they were being asked to leave immediately, even though we had been assured in planning that we could transition into the bar area after the reception.
During planning, we had concerns about how many hours to book. Ironically, Russell reassured us by saying, "When the wedding is over, feel free to hang out in the main bar. If you're not 100% broken down by 7 PM, it's not like we would kick you out." We planned accordingly, yet that's exactly how my guests felt - kicked out. Because of the morning delays, our schedule shifted. Had someone come to me and said, "You are running over; here's the option to extend," I could have handled it. Instead, guests began leaving in the middle of what was supposed to be a joyful moment.
The bar service was another disappointment. Our guests were given drink tickets, yet the bartenders inconsistently collected them. This led to my sister being wrongly charged $750--despite our bar tab being fully paid per our contract. Worse, my sister was not authorized to make payments, yet the charge was processed without consulting me.
After the wedding, I went to DoMA hoping for accountability but was met with indifference. I even had to physically bring my contract. When I asked why I wasn't informed about going over time, Henry simply said they "typically don't bother the bride or groom." How was letting my reception be disrupted better than pulling me aside?
Throughout planning, I was open, appreciative, and excited about this venue. So how did we get here? When I asked Henry, he had no clear answer--other than claiming they only speak to the person listed on the contract. Ironically, that person was me. And because no one spoke to me, here we are.
There's more I could say, but honestly, it's painful to relive. I'm not here to bash DoMA, but if I don't share this, I may never be able to fully see my wedding day for the beautiful moment it should have been, despite the heartbreak.
At the very least, I just wanted an apology. Or my security deposit, which I never got back. I received neither.
If you book here, be extremely clear about who should be contacted for anything time-sensitive or contract-related. Otherwise, you risk experiencing what we did--even though the lack of accountability ultimately falls on DoMA.