Thistle D.
Yelp
This is a restaurant that I have been happy to go to since a friend first suggested it in the early 1970's, just about fifty years ago. In mid-September I took my American cousins there. They went in while I was trying to find a parking place. They were refused service on the basis that they wouldn't be served until I arrived. They were made to move from table to table two or three times, told they couldn't sit here, there, wherever. Understandably they were dreadfully upset. My cousin called me and I stopped by to speak to a member of staff, was informed that they could not be served until everyone had arrived, they could not order starters on their own even if later we would all be ordering our main dishes.
I asked if they could not be made to feel welcome, that they had been looking forward for a long time to coming here... this idiotic conversation went on for a while. I asked if it was possible to be more flexible, after all the restaurant was far from full. No it would be very busy. But eventually the member of staff agreed they could be allowed to order without waiting till I had found a parking place. I left only eventually to return shortly to find them cold because they had been parked at a drafty table near the open entrance door.
The food in due course arrived. I shall refrain from comment as most of the meal was taken up by the stress they had been put through - they are not young and travel isn't easy at this age. However, they were happy with their choices. At the end, the waiter came with the bill, kept asking about whether a tip could go on the credit card, asked several times. I said clearly, No, it would not go on the card. - So you can leave cash, says he, again several times.
On the basis of the distress, stress and misery this waiter had caused, along with his pulling faces about them to other colleagues, despite other customers making it clear to my cousins that they were appalled at the treatment they were being subjected to, I was not prepared for my cousins to leave a tip. I indicated that they should not. The waiter came to me and said, You've not left a tip. I agreed, Yes, we've not left a tip. Why? he asked. I responded, Because you have been very unpleasant.
Frankly after this horror I am leaving a single star - leaving no stars isn't possible. It was five stars frightful in the staff behaviour department. I have never before seen such disrespect shown to customers - and I am horrified that any member of staff here believes that this is acceptable. It absolutely is not. This was a ghastly situation - in good faith to have suggested this restaurant to my cousins and then find that this resulted in one of the worst evenings possible for them. Awful.