Jezebel P.
Yelp
I'm really not happy & very disappointed that I chose this restaurant last night to host my birthday party in. I've had good experiences here from a party before: the space was roomy and beautiful, food was great, and we had excellent service. Based on that experience, I made a few calls with specific requests, asked for the same room, paid all deposits, and was really looking forward to a nice experience. However, unbeknownst to me, they have a newer owner now; and what a difference that apparently makes.
I was pissed as hell to find that instead of getting the nice, larger space I had before (despite providing a final head count so they knew in advance), we were crammed into the smaller space, which was garish and offered no comfort, much less a nice atmosphere. The bigger room with wood work was used as storage. Tables were piled on top of each other and was in no way easily made usable.
In addition, I had asked more than once for there to be an extra table "for the cake and presents." I wanted to be able to display the beautiful cake I had made for the occasion, as well as the many presents I put A LOT of effort in preparing for each of my friends. Also, as it was my birthday, they had gifts for me. It was an important part of my planning (which again, was SPECIFIED), and as such, a pretty major omission. I was seriously unhappy to see the state of my best made plans; but my guests were arriving little by little, and it just felt like it was too late now.
Unfortunately, it continued to just get worse. We had only one server, who basically let us know that NO ARRANGEMENTS had been made. He wasn't even aware a party was happening. So they basically slap dashed a long table together in the ugliest space possible & called it good.
He did his best and made a shit ton in tips; (he got $70 from me alone); but it was terrible service simply b/c it was beyond what one server could handle. The kitchen was also unprepared & our food came out piece mail, horribly timed, cold, and not very good in my opinion. He forgot items & had to be reminded of beverages. Previously, we had at least 2-3 servers, and could order in courses. This time was a total disaster, and it seemed we were eating in stages instead of together. They were also already sold out of the app I did want. And another selection was also not possible. I wanted to pay the bottle fee (for the champagne I brought) to keep it off the bill for my guests to absorb. But I was refused and they ended up paying for it despite my several attempts at that goal. Frustration after frustration-there was literally nothing enjoyable in anything they provided.
Ultimately, I made arrangements to support a space on my birthday & ended up making the best of a bad situation. I eventually had to give up any expectation of being what I wanted & had specified; and instead focused on enjoying the company of my friends. That part was easy, but i'm no longer interested in visiting this place ever again.