Chris C.
Yelp
We'll never eat at Doc Green's again.
We've had problems with orders being placed incorrectly through their online system and orders being made incorrectly at the location, only to discover the problem when we arrive home. And, my husband has Celiac disease, so when orders are made incorrectly, it can be a serious problem. We have to drive 10-15 minutes each way, dependent on traffic, to the location. So repeated trips are less than optimal.
For example, on at least two occasions, their online system arbitrarily adds guacamole to orders. 2-4 sides of it have been added to the order without our consent. Overcharging by $10 to $15 each time. The first time it happened, I was advised by a manager that their online system was having problems adding it when customers hadn't ordered it. Several months later, the problem occurred again. The new manager I spoke to argued with me and stated my husband obviously ordered it by mistake. I had to request a district manager and spoke to Devon. Devon stated it had been an ongoing problem for 6 months and then changed his story the next time I spoke with him, stating the problem had been fixed and that my husband obviously misordered. Um, no he didn't.
I also texted Devon all of the issues that we've had with the location and he couldn't even be bothered to thoroughly read my complaint and has inferior listening skills. He tried to tell me I'd changed my story about my complaint, which I hadn't, and that the company had never had a complaint from me in the past. Wrong. One example includes a previously written complaint on Yelp review when they first opened, including e-mailing the company to complain and that no one ever got back with me. One of the owners responded months later to the complaint and apologized for failing to answer the e-mail complaint.
Devon had offered to pay for dinner for everyone in the household due to all the problems we'd had, but after his tone during our last conversation, I told him to keep the food. We aren't interested in dining with them again. I asked that Scott contact me so I could address Devon's unprofessional communication skills. Scott is the one that responded to the prior Yelp review. A week later no one has called.
This is what happens when you put an obviously untrained relative in a district manager position. Yes. Devon is related to the owners. I've dealt with district managers in the past related to complaints and none of them have behaved this way.
Flaky company. Save yourself from a headache. Their food isn't good enough to be worth it.
Screenprint attached of prior complaint.