tanyakD8772HB
Google
We travelled as a family with two young children and, regrettably, found the overall experience disappointing.||Despite a seven-night stay, there was only one evening of organised entertainment, and almost nothing suitable for young children. Aside from a film night- which began at 9:00pm and featured Mamma Mia, clearly too late for children, there were no engaging or age-appropriate options. A kids’ disco was mentioned, but staff gave us the wrong time and restaurant location during the day, so we missed it. We later heard it was virtually empty, likely because most families weren’t informed correctly.||In general, staff seemed poorly briefed. We were repeatedly given conflicting or unclear information regarding dining, entertainment, and facilities, which created unnecessary confusion throughout the trip.||There were no suitable dining options for children before 6:30pm, aside from room service, which we preferred to avoid, as the rooms were dimly lit and not ideal for mealtimes. We were told food was available at the splash pool, but only cakes and ice cream were offered- not appropriate for young children needing a proper meal.||The buffet restaurant also had several stray cats freely roaming among the tables inside and outside. When we asked for one to be removed from our table inside, as our son was terrified, a staff member told us to move, as “the cat likes that spot.” It was both unprofessional and unhygienic, particularly when dining with a two and seven year old.||Although the beach is beautiful, the hotel provides far too few loungers for guests. As a result, most people end up sitting on the sand among large groups of locals and tourists, directly in front of the hotel’s beach area. It felt more like a crowded public beach than a private resort. The lack of security only added to our discomfort, especially with young children. There was also a Nudist part of the beach a stones through to the left of the hotel loungers…||The hotel itself also felt unfinished and poorly maintained. Corridors and rooms appeared incomplete and were consistently dusty, which detracted from the overall experience and standard expected.||To make matters worse, there was simply nothing to do at the hotel during the day. Other guests we spoke to had hired cars just to escape the boredom. There was no atmosphere, no daytime programming or activities, and very little to entertain children or adults alike. ||Finally, the airport transfer arranged through the hotel was disappointing. The car seat provided was broken in to four pieces, and we were told it wasn’t the hotel or drivers responsibility to assemble it. Eventually, a staff member helped us put it together, but this should never have been our issue. We also specifically requested a van but were sent a minibus - an uncomfortable and frustrating end to an already underwhelming stay.||While the location holds potential, the lack of organisation, poor communication, and absence of family-friendly amenities made for a disappointing experience. We are unlikely to return.