Domino's Pizza

If I could rate this, no stars, I would. I ordered two pizzas today as well as some Parmesan bites. Now the piece that I ordered was a pan pizza Alfredo sauce with mushrooms and chicken. When I open the box, you can tell that it wasn’t a pan pizza it was flat like a thin. I had never had an issue with them before so I decided to call. This call took place at about 2:35 P.m. I was asked to send pictures to one number I did .Then they told me to send pictures to another number. This is after I called after I sent the first pictures. I got the manager OMG!!! He is so disrespectful on so many levels. Once he received the picture, he said that was nothing wrong with it. I said well you can tell that it’s not a pan. The bread is flat like it didn’t bake all the way. This was his words to me.” That’s what you got that’s what you ordered. You will not get a refund. You will not get your money back. What is wrong with you people”?? Of course I’m stunned because I can’t believe this man just went off on a customer which is me like this. I asked him what was his name. He said oh I’m not giving you my name. Now he had already confirmed he was a manager. He sounds as though he’s either African or Nigerian. I’m African-American. I wanna know what you people are you talking about. Then to yell and tell me what you’re not gonna do I said are you out of your mind? Is something mentally wrong with you? I said you do know that the calls are supposed to be recorded. He said he didn’t care Then. Continue to say nothing is gonna happen to happen to him and if I’m done, I can hang up. Clearly, there’s something mentally wrong with this manager, and I feel that not only the employees but customers should not come in contact with him therefore, he shouldn’t be working for Domino’s ever again. Now I’m not gonna tell you. I was the perfect customer my own phone, especially after you got yelling at me, but he should not represent any company as a manager or anything. I made my complaint two different ones to be exact And I’m waiting on my callback. Moments after I file my complaint, I receive a message from the first number that they told me to text the pictures to. And it said looks great. Glad you enjoyed it. I hope they do listen to that call and he should be fired immediately. I will not order another pizza from that establishment and that store ever again and I have been a customer for years and has never had an issue until today.

Terrible service at this location! When I walked in, I saw one employee making pizza. The other three employees were in the back talking and not paying any attention to the front counter. I stood there for a couple of minutes before someone approached me. This location is a joke!

Whatever you do, DO NOT order from this store. I just ordered delivery and this is how my pizza was delivered (see pictures). I called the store and asked to speak with a manager and I got the night manager. I told him what was happening and he told me to send a picture for proof to a number he provided. When he received the picture, he LITERALLY laughed on the phone. I told him to refund me my money, he did and when I asked him for the general manager’s information to file a complaint, he was begging me not to file a complaint. He also gave me a hard time about it and started giving me very unclear instructions and started acting incompetent. He said the general manager’s name is Louisa and that’s all I got.

So far, all of my pickup experiences have been pretty smooth.

I wish I could complain about the food, but my order never showed up. I called the store to be put on hold for 25 min... My fault assuming they would pick up the phone. Lesson learned... never again. $30 gone, hour of my life wasted and still hungry... Domino's please do better.

My boyfriend and I found MOLD in the bottom of the pizza we were eating… Please be careful if you’re ordering from Uber eats or straight from the dominos website. Do not select this location.

Placed an order for pick and when I got home (40 mins drive) I noticed that the stuffed cheesy garlic bread had no cheese inside of it. It was just bread. I called to see if I can bring this back the next day to get it made correctly. The manager on the phone put me on hold to confirm with the person who made it (it was her, there was only two people working. a male and female) then the line got disconnected. I called back then tried again 10 mins later again 20 mins later and still no answer. I called from my second line and it got disconnected as well. I expressed my concerns via customer service but they were no help. Hate that I had to throw money away because my son could not enjoy it because it was basically toasted hard garlic bread. I say please thoroughly check your food before leaving this specific domino's or you will waste money too.

I’ve had 3 bad experiences back to back ordering from this Dominos online. I decided to call this time and order over the phone to perhaps get my order correct, but they never picked up. I’ve just resolved to stop ordering from Dominos until I move to a different store’s service area. What were my experiences? Let me tell you. Every other Dominos when I order light cheese, I get light cheese. This Dominos apparently decides the customer incorrectly chose “light cheese” and gives me extra cheese instead. Every. Time. There is in fact SO much cheese on my pizza that the structural integrity of the pizza is gone. I can’t even pull a slice out of the thing. It’s also not really possible to pull off just the extra cheese, so I end up not eating the pizza. The first time Dominos “made it right” by giving me a free pizza, but if the problem is in the execution, these points are meaningless. Again, the photos attached were both ordered light cheese and well done. I know this isn’t what that looks like from every other order I’ve done with Dominos. My order hasn’t changed, this store’s ability to make my order changed. ETA: Credit where credit is due, delivery is on time. But if it’s not something I’ll eat does it really matter?

I placed a carryout order online while in the neighborhood to take over to a friend's home. All three pizzas were on-time and accurate. Very delicious! Service was very good so, I do not understand the negative reviews.

I ordered a Philly steak that came with almost NO meat. Sent photos, owner refused a refund. Drove to the location with sandwich/bread basically ... staff still wouldn't refund my account until I paid a second time. Crazy attempt at theft.... Watch the portions you receive from this location...subtle theft by withholding/shorting ingredients you are charged for...real business integrity

I walked in late at night to order a pizza. The man at the register made a comment saying only Spanish and when I started to speak Spanish he began to laugh. Was very rude, probably borderline racist I'm not sure. He tried convincing me to buy a larger pizza after I told him no 3 times. Terrible service.

The food was cold and about 45 minutes late. Super hard to get ahold of a person to touch base with

I called the female manager bc half my pizza that was delivered was incorrect half was suppose to be cheese only. Manager would not replace pizza bc I had taken from the correct side already. I asked if they will waive the delivery since I had already paid, and even tipped - "no, and tipping is optional, so you didn't have to) In then end I would have had to pay an additional $15 + taxes and tip for a new, correct pizza delivered. More than the price of the original pizza.

Ordered online never came when I called they said there was no entrance to the building despite it being an unlocked glass building. Then when I tried to have it sent again they wanted me to pay the delivery fee again. When I asked to then cancel the order he began to speak to another co-worker and hung up on me.

Stopped by after work, they had a 50% off menu price sale for this week that I was able to take advantage of. Got a thin crust pepperoni pizza for $9. I did carry out. The food was ready by the time I arrived (about 10 minutes after I placed the order) and service was quick, only one person in front of me in line. I will say this, I don't expect much from pizza places like domino's but for $9, you can't go wrong with this thin crust. Granted, it wasn't as good as some other options I have had but it's hard to beat the value at $9. Will definitely return if they have similar deals

Placed an online order . Received a call from dominoes store saying the driver has been trying to reach but I wasn't picking up, that was a lie because I answered the dominoes call and then when I walk outside the delivery man says I'm sorry I've been waiting here for 10mins they gave me the wrong number. I tell him no worries , hand him $30 on a $22 order. Mind you the order took 1 hour and 15mins to arrive, Walk inside and my order is missing sauces , call dominoes and they say they will give me store credit and I tell them no thank you that I won't be ordering from them again. They then tell me they would bring the sauces in a bout an hour and I said , so we're supposed to wait 1 hour to eat our food. He then tells me he'll zelle me for the dipping sauces, and I never received it. I just read the other reviews and my advise, DONT ORDER FROM HERE

awful and rude service - placed an online order and they forgot the garlic dipping cups that i ordered. When i called the store to see if they could send them out, the manager said that the driver couldn't come back for just sauce cups. So i requested a refund for the sauce cups. Manager starts being rude saying sauce cups are only $1.50/each and that I was being cheap after i just payed $7 for delivery and then tipped another $7 on a $15 order. In the end no sauce was delivered and did not receive a refund. DO NOT ORDER FROM HERE. This is the 2nd time they have refused to refund me for missing items that I clearly ordered and paid for according to my receipt.

Just no. Order from any other pizza place in Chicago. Make pizza on a hot sidewalk before ordering from here.

Every time I order, I call in to make sure they follow the special requests I made. Even when they acknowledge it, they don't ever make the Pizza right.

I honestly really grew to like Domino's and found myself ordering from here more often that Pizza Hut, because they are literally under a mile from my residence . STAY AWAY FROM THIS LOCATION!!! Our delivery was over 2 hours late, and when I called the store, I was immediately placed on hold. After 20 minutes I still did not speak to anyone. When the order finally arrived 2.5 hours later, they forgot my 2 Liter, but the driver insisted that I in fact FORGOT to order it. I have the email confirmation to prove that this is false. The driver was unapologetic and basically told me to call the store, which keep in mind I had already attempted. Our pizza had no sauce, was not cut, and had actually started to bubble so much that it lifted away from the crust. And as for the lava cake.. it just sat in its own grease. NEVER AGAIN!!!

I refuse to even rate this place. I wish there was a zero rating. I ordered dominos pizza from this location, 1234 S Canal Chicago IL 60607 The order did not come and it showed as delivered after an hour. I called the store and the manager was very rude. He then dispatched a person to bring our order but did not give us exact time. We were starving at this point. We asked for a full refund and he said he can give 5 dollar credit. He said "this is not Pizza Hut and he will not do anything". When the pizza arrived after an hour and a half it was cold. I am very unhappy with the service. This is pathetic service. I urge people to not order from this place ever.

If you order from this location make sure you pick-up, don't rely on delivery. I ordered online and got the notification email it was delivered but no pizza. I called the store and talked to George (the manager?) and he said the driver often marks all his deliveries as delivered and to give him another 20 mins. Waited still no pizza. Called him back and asked him to cancel the order and refund my money. He said he would but of course did not. So out $26 and no pizza. Would give negative stars if possible.

Placed an order this weekend for a pepperoni pizza and wings. I tracked my order online and sat in my lobby waiting for the food. Randomly received an alert saying Alfredo dropped off my food. No food was ever dropped off. No one even entered my lobby. Tried calling the store several times that night and no one answered. Wouldn't recommend this store, find a dominos that actually gives you your food.

Ordered online at 6pm and at 7 pm had to call them and ask where my order was as online showed it was ready in the store. They said their driver was out and it would take another 30-40 minutes!! At 730 called again and said I will just come pick it up and he said driver has left already and as we spoke they changed the online status. Pizza didn't come till 815 and it was cold!! Horrible customer service-they weren't apologetic at all!! 2 hours for dominos?? That's ridiculous!!!

Their tracker is straight bull. We've ordered from here a few times, but I'm done. I wanted those stupid garlic knots and I figured it would be a lot quicker than most of our other options. Wrong! About 40 mins after the tracker says the driver is on her way, I realize it's taking awhile. Check to see it says "delivered". At this point it's already been over an hour since I placed the order and I live about 10 mins away, so I call, only to be told "oh, she's waiting for one more order and then she'll be on her way". I don't even remember how much time passed after that before she arrived. I'm not looking for quality pizza (c'mon, it's Domino's), but I am looking for a relatively faster option. Over 1.5 hours for some pizza and garlic knots? Keep it.

This location has made me not want to order from Domino's ever again! After 2 hours when i called for an update on my order. They said my pizza is not even prepared yet and since they don't have enough drivers they would start preparing the pizza when all orders before me are delivered. This means it could take any where between 2-4 more hours. Ridiculous!!

Solid both times I've ordered from them. Will continue to order from here. Quick delivery too

I'm done ordering from this location. No amount of coupons or discounts is worth the garbage this Domino's sells. I ordered EXTRA pepperoni on my pizza , but some of the slices had ZERO pepperoni. Also the pizza was undercooked, very doughy. There was so little tomato sauce on the pizza, I had to dip the pizza in marinara. Why is this location so bad at making pizza? I've been ordering from this location for about 20 years. It just keeps getting worse. The only good thing were the parm bites and delivery.

I've been a loyal Domino's customer since about 1979, when their pizzas essentially helped keep me alive during my latter undergrad college years. Their taste, quality, and quality control has been good and consistent for all of those nearly 40 years, regardless of where you ordered from. My experience last night was the only exception to the rule. Ordered a simple pizza from this location late on a Sunday evening, a large cheese pizza with pepperoni and sausage, plus an order of cinnamon twists. It shouldn't have been complicated, or much of a challenge. Strangely, the order arrived long after the website tracker indicated it had been delivered. Why so many restaurants in Chicago claim to have delivered when they have not, I do not know. The pizza arrived cold and hardened (and by that I mean no hint of warmth of any kind, anywhere). I'm not exaggerating how cold it was. It was also burnt black in several places, and had no meat on it at all--just a plain cheese pizza with no other ingredients. The cinnamon twists were soaked, sitting in a pile of their own sticky syrup and loosely sliding around a small box, while a few pieces were actually stuck to it and took some effort to pry loose. This Domino's is just a few blocks away, and I can actually see the restaurant storefront from my apartment window, so there's no way that anything should have cooled, as there is nil traffic--especially after 10:00 p.m. on a Sunday night--and I live off of the same road. Phoned the restaurant, and the guy on duty made zero attempts to correct the situation or the customer offer any relief. "You ordered online, and that's what your order read on our end," was all he'd say. No offer of anything whatsoever to keep my business. This experience is completely contrary to the established, longstanding Domino's brand promise, and I'm being nice. Spare yourself and avoid this location.

So much hate on here. I can't understand why! If you are looking for a fast, cheap, delivered pizza then this is your place. Take a look at my photos to see their typical quality. Dominoes has done a wonderful job reinventing their pizzas and it truly shows. There is nowhere else I can find to get 3 pizzas delivered with tax and tip for under $30. The pan pizza is a must for those who love bread. The thin is perfect for those who dont. Both qualify for the $5.99 deal. This place perfectly fills the gap between pats in south loop (it's better than the original pats), peaquads for a deep dish, and all the other places I can't seem to find a single delivered pizza for less than $50. One star remains missing from how they seem to miss my dipping sauce on every delivery. My latest had 5 sauces paid for and I received 0.

I'm not sure what the problem is with this place. I read the reviews and laughed myself silly. On a dare from the GF I ordered a medium pizza. It arrived within 30 minutes, still hot. The hiccup was when the delivery driver asked me what day it was and then said, "I thought it was the weekend already, I'm f. Ucked up bro, I'm just f.ucked up." I just took the pizza and closed the door. Very strange.

"For the safety and speed of our teams service..." That's the phrase I heard at least 100 times over my 7 calls and at least an hour on the phone. No i am not exaggerating or just complaining. The service at this Dominos is seriously struggling. 6pm - placed an order. Supposed to come in 1.5 to 2 hours. Never delivered. 10pm - called, requested another pizza to be made. Supposed to be delivered in 1 hour. Never delivered. 11pm - called for a status, found out the pizza was never remade. Requested to be made again and delivered ASAP but it will take 1 hour. Never delivered. 1130pm - called for a status, on hold for 25 minutes. 1230pm - STILL waiting on the pizza. I mean, I've had service issues with dominos previously but this is outrageous and unacceptable. I will NEVER order from dominos again.

I usually order online using this store, and that is fine and dandy. However, today I placed an order and for some reason the order included light onions which was incorrect. Several seconds after placing the order online I called the store. I WAS ON HOLD FOR 50 minutes!!! yes 50 minutes on hold calling a place that is based on deliveries.... I just gave up and hung up. Awful... attached is a screenshot of me being on hold

Consistently late delivery. Their drivers will mark your order as having been delivered 10-15 minutes before it actually shows up. Every time I call to complain they just put me on hold and their management does not give AF! Wtf is the point of the tracker app?! I waited over a year between ordering from this spot hoping that it might get better, but no. This Dominos is the WORST!

This is the worst location to order a pizza. I purchased a thin crust specialty pizza and was delivered a pan crust. When I complained I was told that I should specify the crust to which, I replied that I did. Smh. It's so simple to listen. Just avoid this location

No one wore gloves. Waited forever for someone to take my order. Super slow worst pizza I've ever got. Go to a different dominos!

11:50pm - ordered pizza for delivery via website. 12:30am - called for status update, told "Yea we don't have a driver tonight so I canceled that order." Alllrighty. No call, no email. Thanks

This is the absolute worst dominos in the world. I've gotten food poisoning here multiple times, and the food is consistently wrong, 2+ hours late, or simply does not arrive. I wish I could leave negative stars. They also consistently fail health inspections, which is visible here: https://data.cityofchicago.org/Health-Human-Services/Food-Inspections/4ijn-s7e5/data (if you filter by 1234 you can see their failed inspections) I only would recommend this place if you need to get out of work and would like to have food poisoning.

One bite everyone knows the rules , 1.1 and that's the score . Terrible pizza and don't why this chain still operating ,

I'd like to start this post by saying, WOW! I just had to walk out of this restaurant after being ignored for 5 mins all the while watching two young female workers throw empty pizza boxes at each other as if they're outside. When I finally was acknowledged I was ask to wait and I did for another 5 mins. Until I decided that enough was enough. Now after walking in to this zoo I understand why my phone call was disconnected after waiting on hold for 10 mins. It was the night before Christmas, and there was no care for your customers that had enter that location during the time when I was there. Dominos on canal is hands down the worst on this day because I have had better experiences here in the past.

I understand the craving for trash pizza. Costco pizza and Little Caesars are your boys guilty pleasures. I hate Domino's and their bland ass food, but that's not why about about to sh*t all over them. Am I mistakin' or do they not pride themselves on fast and efficient delivery? I mean ain't that really all they got? Well this location doesn't even have that. They have an app tracker where you can see when your order is being made, and en route, etc. Well 45 minutes after the tracker said the driver left the store, not only did the driver not show up, but it said it had been delivered. Uh to where? We ain't got sh*t. So we call the store to see wtf is going on and the dude on the phone said the driver was waiting for one more order, then she'd leave to deliver our food. So ya'll manipulated that tracker? That's petty. Eventually our food showed up and the driver was unapologetic and kinda bitchy. Yo this food is nowhere near worth the hassle. I don't eat Dominos voluntarily but thankfully after playing themselves, I think I've been subjected to it for the last time.

Horrible. Food is ok but these fools are petty enough to manipulate the tracker as others have mentioned in order to make it look like they're making the pizzas faster than they are - probably to appease corporate. Pizza says it will take 9-14 minutes and while I'm on the way the pizza tracker says it's ready for pickup - great! Too bad when I get there it isn't even in the oven yet and I have to sit there for 25 minutes. I wouldn't have minded the longer wait - but why lie and make me waste my time by showing on the tracker that it's ready? When I asked about the tracker the employee says oh you're looking at the tracker, that's inaccurate and all the employees find it funny that I asked. Plenty of other pizza places to order from in the city.

Where do i start- probably the worst service you can get. Today again my order was messed up....AGAIN....i called and got a manager named Natasha who not only did not care to help me but hung up and when i tried to call back put me directly on hold each time. Bad move, i live in the neighborhood. So i drove there and she had just left and i saw their phones have caller ID so she purposely hung up to not deal with the order they messed up and each time i called she picked up without saying a word and put me on hold until her shift ended. So i got another manager Shanise who was helpful and apologetic. I won't order again and i plan to talk to the regional manager about the situation as it is unacceptable. We'll see how corporate handles complaints sent through their website....

Last night I ordered a pizza, boneless chicken, and a 1 liter sprite. When my food was delivered, the sprite was missing. So, I went online to report the missing sprite, dominos offered me a free pizza! Tonight, I wanted to redeem my free pizza offer but I realized the coupon didn't show up online. I talked to customer service (they were really helpful) and they transferred me to this location. I talked to the manager, his name is Mark. He was very uncooperative, he denied me of the free pizza and made me feel lesser. I called customer service back and they reassured me that the location should be able to still send me a free pizza. They transferred me over to Mark again and he was still being the same way. He reluctantly searched my number and realized I did make an order last night and it was incomplete. Long story short, I still had to pay for a free pizza today. I'm very upset.

Delivery takes well over an hour... the store was 5 mins away from my apartment. Will order from a different dominos. Make sure to order 2 hours before....my order came in cold, dried up and soggy. I guess the dominos way.... would give a 0 star if possible... unreal...

Ordered a Buffalo Chicken Pizza with extra Buffalo sauce and jalapeño and diced tomato. Received the pizza and started eating it. Badically it only had the extras. No Onions,cheddar cheese or CHICKEN. I had eaten 1/4 of the pizza before I had noticed. Called the Canal location and was told that they could make me another or give me $5. I wasn't hungry anymore so didn't want another pizza. I told the manager that I didn't think $5 was enough since the pizza cost me $26. I wanted a full refund, but she said she couldn't do that since it had been too long. Mind you I only had the pizza for 15 mins. Ridiculous. I guess I'll have to find a different pizza place.

Worst Pizza i ever had from all locations. I love domino's but this location makes the worst pizza. they dont care about quality. it seems like they rushed my pizza and left it in the car for 20min because when i got it, it was barely warm. the pizza box was also crushed like someone put books or a brick on top of it. my pizza looked like a child tossed it up in the air. the sauce looked like they just threw it on to the pizza. no garlic seasoning on my crust. 0/10 DONT ORDER FROM THIS PLACE!

Let me wait another 30 mins after the app show up the pizza is ready for pick up. Totally I wait 1 hour for a pizza. In the end the reason is they just didn't find the pizza. And I ordered a pizza with double cheese . That is the top of the line of the cheese option. What I got is a pizza with light cheese ! I PAID FOR IT. I PAID For double cheese and I got nothing! This is not the first time . I will not order from this store any more!

Ordered a large pizza for delivery and the man who took our order said it would be about 30-45 mins upon arrival. An hour passed and when we called, Tracy the manager replied and said "oh, well it's going to take another two hours, the man who took your order had just walked into work and never confirmed the order" She had no remorse or any type of sympathy and she said was "I'll go ahead and cancel your order then" *do not order from here

I can see that this location has gotten a bunch of hate, but I didn't have any issues when I ordered pizza yesterday. I ordered two large pizzas with customized toppings for carryout via the website. I showed up about half an hour later, after the tracker said both pizzas were done, and they were ready and waiting. Both pizzas were hot, topped evenly, and exactly as I expected. Plus, they were only $10 each (they were running a promotion, any large pizza with up to 5 toppings for carryout only $9.99). No complaints, no issues. Seems like this page suffers from lots of complaining customers, but the people who are satisfied don't bother to say so. Here's 4 stars from me, Domino's!

Not sure why this place has a low rating, but didn't come across any issues here! Ordered online, picked up in store and my order was correct and warm! Will be coming back! Thanks for the yummy pizza!

There's a grocery store next door. Do yourself a favor and pick up a frozen pizza from there instead- it'll be faster, cheaper, and taste better. Our pizza took about 2 hours to arrive. Over an hour of that, the pizza was on it's way. This place is only a mile away. We called to find out where it was and were put on hold for 8 minutes. Eventually an associate with an attitude told us 15 more minutes. The deliver driver called later to tell us we needed to come down to get our pizza. He wouldnt bring it to our door. He couldnt even wait for us to get down there and asked our front desk to call us down, frustrated we were making him wait (we're 33 floors up, it takes a minute). He gave us an extra sauce to make up for the long wait, but it wasn't even a sauce we liked. Our pizza was cold and the cheese had solidified. We microwaved some of it and threw the rest away. Stay far away.

This is the worst dominos ever. You order on the app, 2 hours in advance and when you show up the giant screen that says your order is ready is apparently just a lie. You wait almost an hour for pizza that you ordered 2 hours ago in an effort to be efficient. This is on a weeknight. Don't even think about ordering on a weekend. The jobless man sitting in there probably became homeless waiting a few days for his pizza.

We decided to come here last night. The pizza was ok. Breadsticks are better elsewhere. Cinnastixs were ok. For the price and quality, I rather go elsewhere!

The worst pizza I have ever eaten in my life. Cheese was nonexistent and the crust tasted like cardboard. Not even worth the half price we paid for it.

This place is the definition of a waste of space. If you like throwing money away and receiving terrible, late food, order here. If you like spending your earned money, enjoy the many other places in the area.

This location deserves zero/star rating. This is the fourth time pizza hasn't been delivered on time. I am currently waiting for the pizza and it's been almost 2hrs. Received a text from the driver that he is on the way but that was 20mins ago. IGNORE THIS LOCATION. This store should be closed. I called the store and I was put on hold for over 15min for one simple question. Also, don't ask for a tip for your crappy services. You do your job well and I (the customer) will decide IF you deserve a tip. That's how this is supposed to work.