Domino's Pizza

I am writing to express my disappointment with the service I received at Domino’s during my recent visit. When I asked for prices, the female employee assisting me became visibly irritated and walked away mid-conversation. Another employee stepped in to continue the order, and his expression alone suggested that he was aware of how inappropriate her behavior had been. I explained to him that I am hard of hearing, which made her abruptness and lack of patience especially difficult and upsetting to experience. Following this, I spoke with Victor, the manager, and explained the situation in detail. I also shared that my order total was $67.57 for two large pizzas and a 16-piece wings, which is hard-earned money that I willingly chose to spend at this restaurant. Victor offered what I can only describe as a partial or reluctant apology. He excused the behavior by saying “everyone has bad situations” and added that employees are trained to step away if they cannot handle a customer. This explanation implied that I had been rude or difficult, which was not the case. My only request was to know the prices, and I expected the basic courtesy of patience while asking. I made it clear that I did not need the employee to smile or wish me a good day—but patience and respectful communication are the minimum expectations for customer service. Employees cannot know what type of day a customer has had, and dismissive behavior only adds to someone’s frustration. Adding to my disappointment, I had specifically ordered extra cheese on the pizzas yet the pizzas I received did not reflect that request. This suggests a lack of follow-through and attention to detail in preparing my order, which only compounded the poor experience. I asked Victor to look at the pizzas and tell me if they seemed to have extra cheese. He confirmed they didn't, and told his staff to redo them. Overall, the entire interaction left me feeling disregarded as a customer. Instead of being valued, I was made to feel as though I had caused the issue, when in fact I was only seeking clear information and respectful service. For the amount I paid, I expected far better treatment and quality. I strongly encourage improved training in patience and professionalism, especially for staff members working directly with customers.

Whenever I order pizzas for pi k up from here, they are always ready upon my arrival. No hassles, no fuss, no extras. Just in and out, the way I like it.

Definitely went way downhill. My last two orders have been wrong. I'm 40+ weeks pregnant. I've heard spicy food can start labor so both times I've ordered in the last 3 weeks I've paid extra for hot sauce as a topping. (Which cost more than getting it on the side) and it hasn't been on either order. I've had whole slices that only seem to have one topping maybe two. And even though you can cash in points for a "free medium 2 topping pizza" if you get two toppings the second cost extra. On top of all that, the workers don't really listen. I had to stand in the rain waiting to find out my pizza was squashed so they had to go back to the store to make it. I asked when the new one was coming, estimated time was 15 minutes and it was 30 to actually get it. When the new delivery worker came they hung up on me when I tried to figure out where they were. I get accidents happen but for them to go back to the store to remake my order and it's still wrong is disappointing to say the least. And this is how it turned out.

I ordered 3 large pepperoni on 04/23/24 for my kid’s school but i got all the pizza that had extremely terrible cut. I don’t expect that gonna be cut exactly the same size but this was horrible. Need to train to cut the pizza

Ordered a pizza took an 3hr and it was told to us 37min so sad we dont have the taste for pizza no more sad

The pizza was dry and it didnt have flavour,the staff was un-friendly. Safe to say i do not reccomend this place.

OMG they stay open to 3:00 am. I wish you can see the steam from my pizza 🍕. The best time to get a pizza is in the morning at . 8.75$ three toppings carry out. I just left there at 1:30 am. DONT LET THEM CHEAT YOU.. THIS AGAIN IS THREE TOPPINGS (PEPPERONI, Sausage AND BEEF. FOR 8.75$$$$ NOT 21.00$$ or something whatever they quoted me. CARRYOUT ONLY

The pizza was awful from here and I really love Dominos pizza too. It was like the pizza had been sitting around drying out before I got it I originally had gone in paid for and it wasn't ready yet. Came back in 5 minutes and it was like I said as if the pizza had been sitting around for half hour to an hour just drying out on the counter. It was terrible. I don't know what happened but The pizza was terrible.

So far this has been a great location the food tastes so fresh and well done they do have a good manager here I think he's name is Mario place looks clean mainly food has really good taste always ask for extra garlic on crust

They forgot the toppings and garlic crust. Like come on. Still a decent pizza but barely edible like something u would get in a school cafeteria

Overall, I've had a terrible experience at this dominos. While here, manager Yvette was complaining of customers and calling a customer a "bitch" as soon as she walks out, stating that "she probably can't even pronounce her name". This dominos has messed up my order multiple times by putting the ingredients on the wrong side (which happened again today). I understand mistakes happen, however this is the third time this has happened at this location, causing me to wait for my order to be remade. Overall, very unwelcoming- won't be back.

We ordered pineapple, chicken and banana peppers. The person who did our order was either lit or in a rush. We only ate it because we saw it until we got home and we were hungry.

When did they change the Alfredo Pasta and take out the onions and mushrooms? Pasta was bland without it. I would have added those items if I had know it was no longer included.

Canceled my order 5 minutes before I was supposed to pick it up because "they had other orders" and then had me waiting on the line for an answer as to why. Incredibly disrespectful and I will never come back. Workers also have an attitude. If it wasn't next to USC it would've gone out of business a long time ago

Just okay pizza but I'm glad it's nearby the USC campus because it hits for a good late night snack with friends. I've come here with friends on multiple occasions and the pizza has always been good!

This was probably the only Domino's I've tasted in the past 4 years that seasoned their crust. Even my boyfriend, who never eats the crusts, did not leave anything. The whole pizza was delicious, but for an additional $2 per topping, what you get is meager. That's the first reason 1 star is off. Second reason was the service. For a pickup and checkout, it took more than 10 minutes because the woman in front was arguing with the cashier about the price of the chicken alfredo, for which the cashier had to call his manager to confirm (the lady was right about the price by the way). Then when it came to me, my credit card wouldn't go through because of their faulty devices and they tediously typed the numbers on my card at the speed of 3 seconds a digit. Would eat again here anyway.

It took us 35 minutes to get the pizza. 30 minutes ago it says it is ready. When my very kind husband approached and pay the cashier ( young snobby lady), she said its not ready told my husband .. did you asked her why we saw ready.. then i went to KFC LIKE 15 minutes passed saw my husband still waiting for his pizza. I asked what happened, he said they give it to another... Told my husband so that lady cashier she needs to smile and apologize to my husband... this is second time it happen to us ... they need to be apologetic and tell us the truth what happen. Good thing the man apologized, one who made the pizza, but that girl in short ponytail should learn how to apologize. She did not apologize to my husband!!!

The convenience is so far un matched for carryout pizza places like domino's. I literally just ordered from my phone and my order was ready in 10 minutes. Not to mention the amount of coupons that make the food here a lot cheaper. I think a lot of the deals cater more to bigger groups of people but I wouldn't mind reheating my pizza the next day.

The order I received looked like it had been run over. I'm not even kidding. I called to ask for a new one and they made me the wrong pizza out of spite. Was able to call into corporate to get a free pizza out of it but I didn't want to have to go through that trouble in the first place, just wanted a pizza that didn't look like it was assaulted. Lady in the front is rude and needs to be dealt with. The photo I included is what the pizza looked like when it was delivered. If I could give 0 stars I would.

Order on the app. Confirm your here. And they still make you wait. I've never met a worker here without an attitude. Don't come here unless you wanna wait for food. They work slow and give you attitude when your waiting for your food. Do not recommend this location.

The bowl was pretty light. I walked there and they gave me a 20% discount but honestly I couldn't went back home and waited for stores to open. It does taste OK but it was my first time and I always get some sort of extremely casual vibe like I did something.

The service was an absolute F, I went to pick a order that showed it was ready on the app. And then the young girl making pizza made me wait for about ten minutes she finally asked what I was there for with the most horrible attitude and service as if I was just there just hanging out. I told her I was there for a pick-up I gave her the info and she said it's not enough I need I.d and card info. I went back to the car to get all the documents needed because obviously a screenshot of the order number is not enough I came back in and she was too busy making pizzas right so she made me wait another 10 minutes while my order is still just sitting there she finally came to the register and said What u want !! I said hi nicely told her I'm here for a pickup and she said Ok and walked away she went back to making pizzas and yelled from far away and I'll get to you in a minute I am too busy making pizzas, so I waited another 5 minutes until she finally came back to the register to look at the my wife's debit card number and I.d I don't understand why she was so rude. No type of customer service and on top of it all the pizza we ordered had onions which my daughter is allergic to. Worst experience ever smh !!

This place is disgusting. Order a large pizza and found a piece of glove in my mouth. I called the store and offered a replacement. I've never felt so offended in my life. They really acted like I would want to continue eating at this place. They issued me a refund but I'm reporting this place to the health department asap.

Pizza is decent! Tastes good but some of the toppings can be overpriced. Customer service was meh and restaurant was really small.

Off the bat, worker was rude and demanded I show ID if I wanted to pay with my card. He then proceeds to write my name as "Tyrone" after I clearly enunciated it (my name is Tyrell). When it was time for them to call my name for the order I told them they got my name wrong and the worker proceeded to say, "should have spoke up" and laughed in my face. If it wasn't for the convenience of being by USC I wouldn't go here.

Terrible attitude from cashier. Required two forums of ID and the exact credit card used. Why? I already paid for it. This is more identification to fly a plane. I can guarantee no one else in the area, possibly the state has my name. The likelihood on someone coming along and asking for my pizza is zero. Pizza ice cold despite driving here right when they text me it's ready 8 minutes away. If you charge a premium price (3x as much as competitors) then you need to offer premium service and product.

I'm frantically typing this on my computer before the next wave of pain attacks my stomach and I have to visit the toilet, again. I had the Chicken Alfredo Pasta and it was pretty good. However, the blue cheese dressing in my box of Chicken Wings was open with some of it spilled inside the box. Nonetheless, I was starving and determined to persevere with soaking my wings in the dip before tossing them into my mouth. That was a huge mistake. Aside from the dip having a visible, clear layer above the majority of the sauce (which I assumed to be oil), the taste was a little more sour compared to "fresh" blue cheese from the grocery store (which I love). I visited the toilet 4 times in the past hour and when the complaint page on Dominos' website asked me to attach pictures, I really was tempted to show them my dead toilet. I've had the pizza from this location on two separate occasions and both times the pizza was fine! Sadly, this location gets two stars for ripping a second hole in my rear tonight.

Honestly I thought I was gonna be amazing but they didn't even give me the correct order

Ordered pizza at 10:01 pm. Checked the online order status and it said "DELIVERED" but it definitely was not delivered. I called the management and they said it'd be 5-10 minutes. It's been 2.5 hours and still no pizza. I have resorted to fried rice, sadness, and a feeling of betrayal by dominos. Papa Johns next time.

They were supposed to be open until 3am because it says that on their website, but I walked in at 2 and they refused to serve me. I won't be coming back.

Unprofessional & dirty. All the workers act slow and like they don't know their jobs. I ask for all flats even if I of to pay and they wouldn't give me all flats.. why am I not getting what I'm paying for ? Anyways I didn't get what I was paying for got home and I found a king piece of hair in my pizza ..honestly just gross. Every worker in the work place should be wearing a hair net or at least a hat. No workers had on a hat and no workers have on hair net.

I order today and I canceled my order unbelievable 2 hours for pick up and 3 for delivery I call Pizza Hut and I make my order with them 20 minutes for pick up Sorry but you guys have to be more faster

I've been to this location a couple times. Lowest quality dominos I've ever been to. To top it off they require an id and the card you paid with even if you paid online. That's ridiculous, they require more id than a bank.

Never order food in this restaurant, they will disappoint you every time! this time no toppings! seriously? they don't at least look at the order for one second?

They gave me the wrong pizza. Some sped guy sitting their all smug and was like yeah it's too much work for me to give u a refund. Terrible establishment... not even Italians working there... what pizza is this?

Never delivered after waiting for an hour! no customer service at all, and gave me 60 points but can only redeemed after two days! horrible customer experience!

I was craving it and look how it came I just ordered it rn for delivery but it is really upsetting to see a pizza like this. I have never had a bad experience like today. I really don't know what else to say. It's just dissatisfaction. I just hope that I won't be served like this next time. Also Paid $20 for it and just to see how awful it looks ;(you guys have to satisfy your clients hope no other costumer get the same thing .........................

Mostly ordered through their app and it worked well. Food is reasonably good. They do require id but i feel this is better than your food mistakenly taken by someone else.

I ordered a pizza, wings, and a chocolate lava cake to be delivered to a friend's house in celebration of her birthday. I placed the order online then called in to see if it would be possible to write a little birthday message on there somewhere, they said of course! You are amazing, thank you!

I like this location because it's open till 3am. Of course it is because the USC neighborhood. I was able to walk in and out with my pizza that I hadn't ordered in advance in about ten minutes! Ask for the walk in specials or just show them a coupon from online for them to redeem if you walk in!

Bad service manager was very rude my Oder took longer then what my app says u guys need to step it up or hire new talent

MARIA YOURE THE BEST!!! She's the best customer service I'd ever had literally and I didn't even have to meet her just did my order through the phone and you know I order a pizza but my sister was in a budget so I guess she notice and hooked me up mentioning the coupons! i appreciate that cause that's the only reason why I didn't canceled my order lmao and will for sure be ordering more from here hopefully everyone has the same attitude as MARIA

Another night of drinking with my classmates, we walked from the Traditions Pub on the USC Campus to this Domino's. Four of us split a Large Philly Cheesesteak Pizza and a Large Pepperoni Pizza. There were tons of college kids walking around looking for food too. It was hilarious and reminded me of my undergrad years. After a short wait that seemed like forever, the Pizzas were ready. We didn't wait to get back to our hotel and ate the Pizzas on the way back. They were very, very good....or maybe it was just the mood I was in....ha! Seriously, the ingredients were fresh and the Pizza cooked just right.....not over or undercooked. For a Domino's, it was above par. Will I return? The next time I'm in this situation...you bet!

Just like all the other 1 star reviews, i ordered through online carryout then pulled up to this location (first timer) and my order was posted that it was ready on their screen, the cashier ignored me because he couldn't figure out how to ring up a pizza w ebt for the person before me, but what upset me this afternoon was that the shift lead or manager asked for my name, i gave it to her and she tells me to wait two minutes for my order because she couldn't find it. then proceeded to get her own pizza box and take it to the back, without letting her team who she was attending. Mind you the cashier sees i'm waiting for my order on the side but STILL doesn't ask nor check on my order but continued to take/give out orders to others who came after me who ordered online just like me. I get that this small rush could've been a lot for the cashier to handle but i think it's so unprofessional as a business to make you wait a long time for a paid item, and tell others it's only a 7-10 min wait when it's not even like that. never again to this location, save yourself the time and go to another location because after 9 pm the usc area seems to get ridiculously overpacked with students..

They get my order wrong 3/4 times. I always order pepperoni and mushroom on one side, no sauce. They gave me half pepperoni and the other half mushroom. One time they gave me all sauce no cheese. One time they gave me pepperoni and pineapple! I called them to tell them and they said I was not in the system, I went in person and showed them the receipt and they gave me a new one, 20 minutes later i got a call from them saying that my pizza was ready. They seriously need to get it together.

Rude, just plain rude. The woman at the register had a bad attitude one customer after the next. When I got to the window she was rude to me as well, especially after my dad asked what the specials were. She spoke so fast that when my dad asked her to repeat herself she rolled her eyes and said she didn't speak Spanish. So then I translated for my dad and she just continued to rude and rolled her eyes. The service here is shit.

Delivery was punctual Lucky I had my own bbq sauce for this dry ass boneless chicken. That's a huge pet peeve of mine. If I order a sauce it's because I want it, not to have something to complain about when you can't do your job enough to put it in the damn box. Smh

They never delivered and refused to refund. Absolutely horrendous and unacceptable. A complete disgrace to Domino's as a whole.

I just ordered from this location, and never again. My roommates and I were hungry on this nice Sunday evening and decided to order a medium pan pizza with pepperoni and green pepper, Parmesan bites, 8 wings, and of course the lava cake. It was delivered way fast! We were all pretty surprised it came so fast. Then we realized the order was missing the Parmesan bites! No big deal, called the driver, explained they were missing, and he said once he got back to the store he would call me back. Again, no big deal. Then we opened the pizza to find that not only was it cold, but it barely had any sauce, and we could only see that because the cheese was all stuck to the top of the box! Not cool! So I called rather than waiting for the driver and explained that the cheese melted to the box and the guy said "I can talk to my manager, and then you might get another pizza" Might? So I asked to speak with the manager myself. And he was not much more help then the last guy. He asked me 5 times what I ordered (referring to the pizza, which was only 2 toppings). He honestly sounded like he wasn't even listening, which is why I assume one would ask 5 times. Then he said it would take over another hour! So I just asked for a refund and he was hesitant! All we wanted was fresh food. A fresh pizza, fresh wings. Both were clearly old, the wings tasted like they were reheated. Gross. It's not a lot to expect good food, and when that doesn't happen to have them give good service to fix the issue. We received neither. So you can decide for yourself, but we won't be ordering from here again.

Called them to make me just a pizza. I get to the store 20 min later. (I had already gave them my credit card info and it was charged). Then they said they never got my order. No coupon, no refund. Anyway I got some cheesy bread for the same price as the pizza I paid for and didn't gey

Terrible customer service, the manager who was working Saturday afternoon was rude & hung up on us after charging my friend $20 instead of the carry out special of $5.99. I'm sure he'll last long at the Usc location on Figueroa!

A cold rip-off: My wife ordered a large pizza from this Domino's location online. Upon pick-up I didn't know that she paid extra (0.75 cents) for a small container of ranch sauce. The associate didn't double check that we had everything with our order or ask if we needed anything else, and so I came home with a pizza and no sauce. Since I was already home when I discovered the problem I didn't want to drive all the way back for a .75 cent sauce. I was a little annoyed about the negligence of the Domino's staff, but I tried to shrug it off as a small loss and move on to enjoy the pizza. We opened the box and there was one cut across the pizza and another cut that stopped short half way. Basically there was one normal sized slice and one very large slice and a half of a pizza. We don't eat pizza very often, which is why I was dumb enough to not check the pizza before leaving the store; it is also why we don't have a pizza cutter in the house. So now I'm cutting the pizza that Domino's didn't take the time to finish cutting, thinking about that stupid .75 cents we were ripped-off of, and remembering why we don't buy pizzas from large corporations like Domino's.

It's actually kind of shocking to read more positive than negative reviews for this Domino's, there is no way it has to be fellow employees leaving reviews for their store. I applaud the people brave enough to post their dry pizzas because that is an accurate description of this location. I feel like I don't even need to say much considering the fact that one time they accidentally sent me a pineapple and pepperoni pizza and somebody else left a review saying that they also accidentally sent them a pineapple and pepperoni pizza that must be their go to "hey we don't know what we're doing pizza" that they deliver. if your hungry and excited to eat in this is your closest Domino's BEWARE !!

Came to get pizza they were rude making faces and I said thank you and the girl didn't even say you're welcome or anything she looked pissed off. They were just mad for no reason how rude!!!

I have always ordered from this place as a kid. We haven't had a problem until recently where they have my mom the incorrect order and they refused to re deliver and refused to refund the money. Total rip-off I completely hated it. I even called and gave me the shit "oh yeah you'll get it in a couple days" it was a lie it's been like two weeks and nothing has happened. What a disaster even with the manager. This place is disappointment.

I have ordered multiple times from this location. Every time the service and quality of the food is meh...but whatever I expect nothing more from a franchise pizza place. However, today after a long day at work I decided to order my pizza. The order was placed at 5:30pm and estimated delivery time was 30-40 minutes, cool. I check the pizza tracker at 6:30 and it says it was delivered already. I wait until 6:50pm before calling the store (MARTIN 323-753-6888). He tells me that the delivery person was calling my cell multiple times and knocked numerous times. The thing is my phone log has no missed calls and I check the cameras installed in my home pointed towards the front door and street and guess what? NO PIZZA DELIVERY GUY. The guy at the store tells me he will send out a different driver, he does not apologize nor does he say here have a free dip or napkin four your troubles. Update: Just received my pizza at 7:32. The pizza....cold and dry. Will not be ordering from this store and possibly this franchise ever again. I will be following up with corporate about this. If anyone else has complaints and want to reach corporate I will provide that information below. P.S. I have also reached out to Dominos Twitter Handle and requested for me to direct all the information via DM. They will be following up on my complaint. Corporate: 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 Contact J. Patrick Doyle Role President CEO and Director Phone (734) 930-3030 Twitter Handle: @Dominos

Excellent delicious food made perfect and quick customer service made our experience a great one! We ordered a 3 topping large pizza and cinnamon bread twists and everything was made perfectly as we ordered and was warm and satisfying! Thank you for your prompt service.