Domino's Pizza

Very, very poor experience of the Blackwood branch. Sat in the house waiting for the pizza to be delivered, called the store to check after an hour had passed and was told it hasn’t been delivered yet. Called back 20 minutes later for an update as it still hadn’t arrived to be told that the driver had left it by my back garden gate half an hour before and was now freezing cold. When I asked why he didn’t just knock my front door I got no sense and a terrible attitude back… no apology… seems it’s my own fault somehow. I asked for my money back as I didn’t trust them to deliver another one properly and was told the “man” that does the refunds only works a Monday and a Thursday so who knows if I will actually get one…. £25 down the drain

I was delivered cold food and for the inconvenience was sent vouchers which were invalid. I have been pursuing this matter for some time but the customer service staff have been unresponsive and unhelpful. The service is poor and there is no consideration for customer loyalty.

Orders to New Road Rochester being delivered to New Road Chatham despite Rochester post code. Couriers do not read address information correctly. Take care and watch tracking.

Online app wasn't working so I called store guy said come in I'll do it instore for you when I went there guy said sorry you can only order gf online,I asked so any gf walk in then is declined he just said sorry and walked of , disgusting customer service

Don’t pay by card or internet as we have had 10 Scam THEFT payments made to this company in 1month and 4 new cards from our bank DONT PAY BY CARD // use cash only

I placed an order on 3rd Aug 1.11am through under the guy from store called and asked me to collect the order as there were no drivers i said I can't collect it and asked how long its gonna take he said 50 min and later on he called again and said it will take 1hr 30 min to deliver the order so I requested him to cancel the order he said yes mam u r order cancelled and I called him again to confirm whether my order was cancelled or not he said yes mam u r order cancelled and refund initiated today I checked my statements it shows the amount not refunded I called uber they can't refund now as after 2days I am reporting and contacted dominos who were saying that they haven't found my order in the system then I disconnected the call and walked in store showed them the order invoice they were saying me to contact uber as the order placed from uber and they were very rude...if the guy at very first place asks me to go through uber I would have gone though that even after I called back for confirmation he misguided me and the store people were very rude and not even ready to listen my concern

Ordered a stuffed crust pizza, which arrived as a normal crust. I raised it with customer service as I thought it was no big deal (mistakes happen), but then the level of customer service was just vile !!! I was told by a person called Farheen that without taking a photo, they wouldn't even investigate it. They were rude, obnoxious and essentially calling me a liar. They've just lost another customer, as I will never order from them again.

Unfortunately I ordered from their Milton Keynes store (Oldbrook) nearly a month ago. The pizzas arrived and the dough was still gooey as if it was undercooked and the sides were also cold. I decided not to mention this as I assumed they’d be busy on a Friday night. We then gave them another chance on the Saturday night. We ordered the same order and it said it would be delivered to our hotel in 30 Minutes. 45 Minutes went by and I tried to call the store over 10 times and there was no answer. Even though I paid for delivery I went to the store and they then said the driver had just left, by the time I get back to the hotel the driver would be waiting for me. I got back to the hotel and there was no sign of anyone, so I went back to the store again! On my way back to the store the driver called me to say he was at the delivery location. He wasn’t, but I eventually tracked him down to a random car park. I complained to Dominos Head Office and unfortunately got left in the hands of Azwin. Azwin thought it would be acceptable to offer me a free pizza for the inconvenience. I declined this as I have spent over £500 with them this year and then he gave me a voucher for 2 free pizzas. I reluctantly accepted even though this is still poor for having to chase so many times and requesting to speak to a manager. This weekend we was away and I went to use the voucher to be told aggressively by a store member that the voucher was only for the Milton Keynes store and that domino’s stores don’t take vouchers over the phone even though it says this on the voucher! Absolute shambles of a company and you’ll be expecting to hear from environmental health.