Geranah Nerette
Google
I had really high hopes for this place and was excited to go last night but ended up mostly disappointed. I should have known how the experience was going to be as soon as it started. The cashier spent 10 minutes talking and laughing with the women in front of me (who were there talking before I even entered). The line grew behind me as they were talking. After the 10 minutes he finally took my order for an arepa, an empanada, and tostones. Note that this is just 3 items to go. I waited for those 3 items for 30 minutes. The guy who served me actually left and came back in that time. My boyfriend was waiting for me so I eventually went up to ask what was going on to another server during that time and she said she would go ask in the back and never came back. I then went to another server, not the one who took my order, and he said “I told you it would take 45 minutes” to which I said “you didn’t serve me so I want the one you told that to and the other guy didn’t say this to me”. Eventually I was so hungry that I went to my original server and asked for a refund. He told me the steps and tostones were ready but not the empanada. So, I asked for a refund for the empanada, but the cashier had to call his boss, who wasn’t even there, to process it. I was frustrated and hungry, so I left without the empanada or refund. The arepa was mid, and the tostones were too salty—not worth the 40+ minute wait. The service was terrible, and the staff seemed to ignore the growing number of orders. I won't be going back.
