Josh
Google
We had dinner at Dora last night, which opened about two weeks ago. The bartender and cocktails were excellent, but the service from both our server and the manager was unacceptable. Staff were rude, dismissive, and argumentative.
Our reservation was for 7:00pm, yet we were not seated until 7:30pm. We ordered a bottle of high end Cabernet Sauvignon, which was poured into white wine glasses. When we asked for proper red wine glasses, the manager insisted they were “generic wine glasses,” even though other tables clearly had different, and appropriate, stemware with an identical bottle. Instead of apologizing and correcting the simple mistake, he argued with us for several minutes.
We also ordered several appetizers to share for our party of four. When the bill arrived, there was a 30% upcharge because the servings had been increased from three pieces to four pieces. This was done without any disclosure at the time of ordering. Adding additional portions without informing the customer should have been communicated clearly. Hidden charges like this are unacceptable.
The food was tasty, but the portions of the mains were small. We enjoy the Playhouse next door and had hoped Dora would become a regular spot for us. Unless they address these serious issues with service and transparency, we will not be returning.