Jules T.
Yelp
I wish I could give this place three different ratings:
5 Stars for the music venue downstairs
3.5 Stars for the Bar and Restaurant
1 Star for the Bar and Restaurant during Burger Week
Today I'm going to talk about my experience during burger week.
First, the moment we walked in, you could tell the workers were harried and disgruntled. Waiting in line to put our names on the list for a table in the restaurant, I overheard the bartender in a conversation with someone sitting at the bar, They asked about Doug Fir's burger in comparison to the other Burger Week burgers. His response was that he would never go to a place during burger week because the people who came in were shitty, and so were the tips. That Burger Week was "Hell to work." Not off to a good start!
We didn't have to wait too long for a table (just enough time to get one drink -- while we were getting drinks that same bartender asked our party at least 4 times if everyone was over 21 -- we are and said so each time, we finally just said, "Should we show you our IDs?" He said no.)
When we got to our table, our server came up and said "Are you here for burger week?" And we said yes! And so he said, "okay, 4 burgers!" He was going to walk away but we caught him and told him we wanted drinks and a bowl of fries for the table. He seemed annoyed by this and rushed off. One person was like, "Well, I was going to get tator tots, too, but I guess not!"
We did eventually flag him down and ordered the tots.
Someone else delivered the burgers and we basically never saw our server again until he dropped off the bill. We would have ordered more drinks and complained about the lipstick on a water glass and we would have asked for more ketchup instead of having to swipe one off the table next to us. We did ask for napkins at one point and he brought 2 napkins for a table of 4. Notice I didn't say "extra" napkins. Just napkins. We literally had to tear them in half and share.
But instead we just left a shitty tip and left. I HATE doing that, because I've been a server and bartender myself. But it was like a self-fulfilling prophecy over there! They expected shitty tips during burger week so they gave shitty service, and then got shitty tips! It really would have taken a total of an extra 2 minutes to just smile and check back on us, and get at least a 20% tip, Instead I left somewhere around 11-12% and felt bad about the entire experience -including leaving such a shitty tip.
Oh! I didn't even mention the burgers! Well, I'll attach a couple pictures of what I got, compared to the photo on the Burger Week website. Suffice to say it was more like Burger WEAK at Doug Fir.
Maybe the worst part was that we brought another couple with us who had never been there before, and we talked the place up so much on the way there! We've been to Doug Fir for multiple shows, Happy Hours, drinks, and even an anniversary dinner!
But this was the worst.
I know I'll go back for shows, but I won't bother visiting upstairs again any time soon.