Greg S.
Yelp
This review is regarding our second order from Dumpling Wei (the first order a few days ago dining-in; the food was generally good as was the service). On the strength of our first order, we decided to order again, this time online for pick-up as we were too busy to dine-in, and asked a friend to pick up our order on our behalf. We gave her a print out of the confirmation as proof of the order. When she arrived to pick up the order, she was told that the order had already been picked up by someone using my name. Our friend called us and we told the server that I had not picked up the order, but the server insisted I did! After much arguing back and forth for over 10 minutes including asking why I didn't pick up the order myself (which is irrelevant and nonsensical) and asking for the last 4 digits of my credit card (I would bet they didn't ask this of the guy who wrongly picked up the order), finally they grudgingly agreed to replace the order. All told, our friend spent almost an extra hour to pick up and deliver our order to us. Sad to say, the customer service was very rude and unprofessional and we will not be giving them any more of our business.
Oh, I forgot to mention:
The server claimed they had my signature on the credit card receipt as proof of pick up. We asked if our friend could take a picture of it and send it to us...sure they said. Here's the picture. The chicken scratchings are absolutely NOT my signature! Totally illegible so you can't identify who signed it. They need to do what Cluck2Go and Din Tai Fung do for pick up orders and ask for ID verification BEFORE handing over the order.