Dunkin'

I would put zero stars but that was an option. I went to get a refresher and was told the price was 2 dollars higher than the posted menu price. And when I asked why the lady responded because of the lemonade to which I replied it says the price right on the menu. The lady then comes out of the restaurant and says “oh that’s the app prices” so I asked then why is it posted on the menu? She very condescendingly responded “that’s clearly a mistake”. I then said that’s false advertising and she again, very condescendingly and speaking over me told me have a nice day and walked off. Very rude, and they’re the ones lying to the public with false pricing. No where on the menu does it explicitly state this is app only prices.

Ordered for delivery. The entire xl hot coffee that was in the order completely leaked all over the bag, ruining my entire order. The food was drenched in the coffee and even somehow leaked into the iced drink in the order. This is not the first time. They need to figure out a way to appropriately package their delivery orders

Dear Dunkin’ Corporate Team, I am writing to formally file a complaint regarding an unpleasant experience I had at one of your Dunkin’ Donuts locations in Austin, TX, on the morning of June 14, 2025. I am a loyal Dunkin’ customer visiting from New York, and I made a special effort to visit your store—driving 45 minutes with my wife, kids, and father—only to be met with extremely poor service from the on-duty manager named Dayja. From the start, Dayja’s attitude was unprofessional, rude, and dismissive. Her behavior made our visit extremely uncomfortable. When I politely asked to speak with her manager, she initially refused to provide any contact information. After repeated requests, she eventually gave me the name “Tae” and stated that Tae never answers her phone and would only be available at the store at 7 AM the next day. Her tone and unwillingness to assist were unacceptable. Despite ordering twice, we were made to wait an excessive amount of time without explanation—almost an hour in total—which felt intentional and disrespectful. This experience not only ruined our morning but also left a negative impression on your brand, especially considering how much we usually enjoy Dunkin’. I would like this matter escalated to higher management or corporate. I request a follow-up regarding how this situation is being addressed and what steps are being taken to ensure better customer service in the future. I plan to return to the store tomorrow morning to speak with the manager Tae in person, but I also want to ensure this issue is documented and acknowledged at the corporate level. Thank you for your attention to this matter. I look forward to your prompt response.

Dead Roaches everywhere in the dining area. Looks like the store hasn't been cleaned in weeks, maybe months. Saying the staff is incompetent would be a compliment. The owner must be proud his gm is running the grossest establishment in town. As a former GM and Area Manager in the food industry stay clear of this place, If the dining area is this disgusting I can assure you the horrors in the kitchen are much worse. Will be reporting to the Health Department.

In this photo you'll see exactly why younger Gen-Zers do not hold jobs very well. They don't hold jobs very well because they don't follow instructions. I asked this clerk in the black long sleeve shirt to put two chocolate cake donuts with the chocolate frosting on top in the box and what I ended up getting was the regular Donuts with the chocolate frosting instead of the chocolate cake donuts with the chocolate frosting that I asked. She clearly had to be on something or just lazy and not paying attention to my order. I definitely don't want a refund though one would be welcomed but what I really want is someone to face disciplinary action like a dock in the pay for not paying attention to people's exact orders.

It’s clear & obvious here that drive thru & delivery orders take precedence esp on weekends. If you go inside to order be prepared to wait 15-20 min for 1 drink order. That’s what it took for mine. 7 people working on a Saturday & they’re all focused on delivery & drive thru. Customers left after awhile because no one took their order. I left and all the delivery & drive thru orders were completed. Last one out after 20 min for a drink. They should just close to inside customers & have it drive thru & take out only.

Horrible customer service and fail to take any accountability after packing only 6 donuts rather than 12 despite having placed the order 12 hours in advance.. you can’t get mad at the customer for your mistakes and use hostile language when they respectfully inquire about it.. the level of disrespect is appalling. The kids were looking forward to these donuts and you couldn’t even give an apology rather you are yelling at a customer who is being very generous and understanding. The first time I was also interrupted and hung up on.. the second time I was yelled at.. the third time she concluded the conversation with “so we don’t have to deal with this complaint anymore.” Not sure what business you’re running but if you’re miserable then quit rather than ruin others day…

Literally just tried coming here for the first time, and the girls at the drive thru were so rude and bothered it made me leave immediately. Please tell your staff when working with the public BE NICE TO YOUR CUSTOMERS!!!!

Pretty typical dunkin! Workers were nice, but I wish the food was heated up more. The egg bites were fine, but the loaded hash browns were like half cold.

Been going the past two days since I'm in the area and got the peach sunshine energy . Today I went in and asked and the guy didn't know what it was so he got a girl to take my order and she accosted me over it and told me they've "never" carried a peach sunshine. That it was definitely the mango that I had. I explained I got it literally yesterday and was told "it was probably the mango" I started to walk away when she offered the mango and I said sure and I said the order again and she went "oh that's peach sunshine we were looking at refreshers" no apology just straight up being rude the entire time. Made me 8 mins late for work over this. Training seemed like it was done by Helen Keller. On a positive note the drink was one of the best I've ever had.

This place is fine. The service has been consistently slow, but other than that, it is a Dunkin' with the usual fare, plus a Baskin Robbins. It's really just fine. It's well lit in the ultra bright Dunkin' colors. It's clean, a little crowded and it will take a minute to get your order. I am not sure if that is because they also have a drive through they have to churn out order to. I have never seen a long line of cars at this place. The food is good. I have not tried anything from the Baskin Robbins side though. Although, I will admit that I have been eyeballing the ice cream cakes in the little refrigerator against the wall. If you are already in the area or are going to be nearby it would not hurt to stop on in, but I definitely would not drive out of the way to go here.

I always come here when I'm craving a Boston crème donut. They are always stocked with fresh coffee, I do recc a black coffee from here, it's tasty! They are always busy and the staff is pretty quick. The place is clean and cool and great as an after shopping stop.

We've been to this location the past two days and honestly will probably be back again tomorrow. My last two iced coffees were made exactly how I wanted them. Absolutely no complaints, Delicious! The vanilla sprinkle donuts, and hashbrowns were also both delicious. My son was very pleased! I wasn't too fond of the munchkin variety- the different consistencies between the chocolate, blueberry, and glazed donut holes threw me off a little but they were still good in flavor. The only reason for the missing star is on my last visit. I wanted to order a sour cream doughnut. It would've been the perfect addition to my iced coffee. I saw it was available the mobile app but I decided to place my order at the drive-through and was told that they only have the sour cream donuts available on Saturday and Sunday. I was really looking forward to it and wish it was specified on the app items are unavailable.

This is a busy location! It's a Dunkin/Baskin Robbin's combo store. I wasn't greeted at all. The cashier was working her butt off doing both drive through and walk in orders. I wanted to sample a flavor but she seemed rushed so I didn't even bother asking. The store seemed clean, it was just missing that friendly service I'm used to at the ice cream shop.

I was craving caffeine & decided to go out of my usual way this afternoon & stopped here. I hate having my drink get deluded so I always get them with light ice... didn't know that meant light on the iced coffee too! Won't be stopping by here in the afternoons anymore! Management needs to look into how the p.m. shifts are being run.

No sour cream donuts, limited selection really, and no orange juice. Their coffee is trash. Why are they still in business anyway? My kid is pissed off, I'm pissed off - thanks Dunkin'

Worst Dunkin, people working like they just woke up, crocs and after 30 min waiting someone said no more everything bagel, place is dirty and city should close places like this. If you do not want to work, why do you even show up. If I complain Im a karen but if you don't have costumer services what does that make you!!!!! Go some where else, humble opinion. Btw, ask with no cheese but it was easy to remove from sandwich do to the awesome toast!! Lol. Mas caca que esto No hay!!!!

The worst service I've encountered in this company, all the other locations great and kind service, here the female workers at the fuel are free worst service, sour face, they don't care about the service, when I asked for a very hot drink, she took the drink out 2 minutes later, and I wasn't aware of it, and after 5 minutes she called me to take the drink and I asked if she could heat the drink more, she said that it will be more than 10 minutes and therefore it's my problem, I told her there is a sticker that it was ordered 6 minutes ago, she told me it's my problem and I can complain to the branch or to the manager, I asked for her name, she didn't want to say, she is a black worker with colored hair, the other worker, a white worker who was on shift, also didn't want to say their names

Gone are the days of ordering coffee, and receiving coffee. This is the PSL from Dunkin' and look at the amount of sugar they crammed into a small iced latte. 4 pumps sugar, cinnamon sugar, and caramel drizzle?? If you want type 2 diabetes early in life, order this trash. If you like subpar "baristas", rude attitudes, people who hate their job but refuse to quit, sugar with a little bit of coffee, and an all around lethargic customer experience, head to this "coffee" shop.

This is the b.s. they are giving customers! The donuts cost $1.40!!!! This means it should never be stale, wet, or look like they've been licked!!!! WTF!!! Absolutely NASTY!! I called twice to speak with a manager with no luck, just goes to voice-mail asking me to enter an access code.

The coffee was not good but the donut holes were pretty good. The drive thru was quick and efficient and the employees were all very friendly and polite. If you don't really care about your coffee it's options are pretty good, would not recommend for coffee iced or hot

We always stop at the Parmer DD on the way out of town from visiting our kids in Austin. usually get the sourdough breakfast sandwich but it's dry because there's no Mayo at all in this location. I got the honey bacon on croissant and my husband got the sourdough. We got back on the road. Both sandwiches were cold and my croissant had black burned spots. It was soggy and congealed. The chai tea was weak this time and it was not hot either. pretty expensive for a sad meal. oh well, there's a McDonalds next door.

I had the avocado toast. It was amazing. Fresh, flavorful and tasty. Very satisfying. I wished I had two!

they are so rude i told the girl at the window i wanted six and she gave me a dozen and said oh so everytime u heard me say a dozen you couldnt say anything,while she didnt tell me a dozen she said six and then to pay she snatched the phone and slammed the window when my mom was trying to say thankyou

In and out for us...Friendly Service and Fast too...one Latte and one Mocha Latte...probably the best chain cold coffee to date..They we're Huge, priced extremely fair and tasted great!..we will be back for sure!

Order Vanilla Iced Latte and got iced coffee instead. I'm a regular customer to Dunkin locations ,but this is the worst latte I've ever gotten

Went to Dunkin donuts, it was just before 12:00 pm, and they didn't have any donuts, and they weren't planning on putting anymore out, wtf. There were two little girls running both the Dunkin donuts and Baskin Robbins, that's it. The price of the donuts were outrageous, $1.35 ea. You can get better donuts for half the price at HEB

The car before me had an issue with their order. I was waiting a tad longer for that error to be fixed. Once I pulled up to the window, I saw my drink sitting on the counter. And sat there... approx. 2-3 minutes went by, in my line of view I see an employee bagging things the entire time as I'm sitting at the drive thru window. Finally, another female employee looking less than thrilled to be at her job comes to the window. Says good morning, scans my mobile app for payment then shoves the drink in my hand. She walks aways and the door closes. I raised my voice since the door was already closed to ask her for a receipt... She begins to straighten out a crumpled, balled up receipt from her hand and hands it to me. I didn't say a word, I'm in totally shock and disbelief. Then, as I began to roll away in my vehicle, she says and then begins to yell at me as I get further, very sarcastically, "I hope you have a GREAT DAY EVEN THOUGH....." I was too far away to hear at that point to hear anything else. Now.... I visit 2x a week at this location, I have never encountered this individual... And I PRAY I don't again. This employee makes your company look TERRIBLE. Again, I never said a word to this employee during this encounter. Mainly because at 7 am I don't have enough hate in my heart to yell at anyone, nor the energy to argue. WOW. Just absolutely in disbelief at this encounter. I'm not sure if the survey goes to corporate or to the specific location-I hope both. This should be investigated thoroughly. I may not be the only customer that has been affected by this angry employee.

I've stopped by here three times in the last month to work on a large order of coffee for a school event. Each time I, unfortunately, have had to come in during their busy morning rush. But each time they have been kind, accommodating and helpful. Today I bought myself a doughnut and, oddly enough, it didn't have the cream filling it was supposed to. When I went back inside to let them know they were super apologetic and gave me an extra free doughnut. I'm not sure why this place doesn't have better ratings. They seem to be doing pretty well by my standards!

My mom came to visit us and help out with childcare when my daughter was born. She lives in the northeast where Dunkin is much more prevalent and she detests Starbucks so we made a family adventure over to Dunkin. We ordered 3 drinks... all 3 ended up being wrong. - my mother ordered a French vanilla coffee, extra milk no sugar. They gave her a super sweet French vanilla swirl beverage. - my husband ordered a decaf americano (since they were out of decaf iced coffee) and they gave him something caffeinated. Keep in mind we were there around 7pm and he's pretty sensitive to caffein so he didn't sleep until 6 am the next morning. - I ordered a decaf salted caramel latte, half sweet. They put zero sweetener in there. (I don't know if it was caffeinated or not as I'm not super caffeine sensitive but I did find I had a burst of energy at night.) 3 for 3! We will not be returning.

I thought this location was great. With my donut shops, I don't like to order online or use the drive thrus and I like to pick and chose the items I want in person. The employee that served my was polite, and I got my variety fix!

We have had customer service issues at this location before with the same employee. I came here to get a mint chocolate chip cone for my wife. At the drive thru, I politely asked for a moment to decide what I wanted as well. The employee said rudely, " well, ok I guess." I was apparently making her life difficult. My wife said that it was the same girl that was rude to her last time. She had reported it to the manager, but he mocked her saying, "I'm sure you don't want something free or anything." I decided to ask for the employee's name or number so we could report her to corporate this time. She said it was four. Later she said it was CJ or TJ. Then another employee came on and asked what we needed her name for. I explained why, including what CJ had said. In the background, CJ said, "You're lying, I never said that!" I replied that both of us had heard her clearly and the snotty tone. As she continued to call us liars, the unamed girl said " Pull through." We assumed that meant she wanted us to speak to her about the incident. But no, CJ was at the window and began berating us for lying. I said, "I thought you asked us to pull through so we could speak to someone." She said she never said that either and tried to come up with a story about how it was the counter person who said it to someone else. She called us liars again. I held up my index finger to make a point and told her I didn't appreciate her attitude. CJ then smirked and slammed the window shut, locking it. She and the other employee started laughing. We will contact corporate this time, but I suspect it won't solve the issues this location has. This location repeatedly hires employees who think that the job comes last after their personal fun or phone calls. The manager obviously doesn't care either. The owner constantly lets items go out of stock, including some of the most popular flavors or even basic items like toppings. We will probably never return to this location.

I have visited this store 3 times since it opened. Initial visit was great. But most new openings start off that way. The last 2 visits, staff has been nice. Unfortunately their service is bad. Repeated my order twice and still got it wrong. Didn't find out until I got home. There was no line so I didn't question my order being wrong. Got some hard filled donuts that I definitely did not want or order. I was told "we have lots of donuts still" but not the ones I wanted. SMH. Not good for evening runs. I stopped by around 8pm. They close at 10pm. Maybe have to visit early morning only.

Not sure why there are so many low rated reviews - maybe I just got lucky and came on a good day :) Came around 8am on a Tuesday and had a fairly good experience. Went through the drive through and the order taker was super cheery and nice. I'm assuming she was also the cashier and my interactions with her were very pleasant. I said I had a free beverage offer on the app and she noticed it was my birthday and wished me happy birthday! She was all smiles and i'm sure it's hard at 8am to be so positive. I got an iced coffee with mocha flavoring - It was my fault for not realizing it does not come with creamer by default so it was not as creamy as I had preferred :( The donuts were good! i got four glazed ones and although I don't think they were fresh, they were satisfying.

Staff was nice but the bathrooms had no soap or paper towels. Location needs cleaning

Now I know, now I know why the drive thru was empty. I went to pick up something for lunch but the line at Starbucks was long, the line at the neighboring McDonald's was REALLY long, yet the line at this Dunkin' Donuts was nonexistent. That got me a little worried but I was famished so I pulled up. The young lady that got my order was very polite and courteous. My review has nothing to do with the service. I ordered a black coffee and a sausage, egg, and cheese breakfast sandwich. Dunkin' Donuts is known for coffee right? It should be decent if not good. I pulled up got my order and left, I was the only one in line and the only car that went through the drive through when I went. I looked at my sandwich and I wasn't sure if I was looking at cheese or hot glue. The fact that I was so hungry obstructed my better judgement so I took a bite. "Hmm" I thought to myself, "Is it supposed to taste like this?" My instincts told me to stop but my optimistic brain tried to convince me that they probably just do it a little different is all. By the time I got back to work I understood why I was the only car in the drive thru of Dunkin' Donuts. I parked and had a little less than half a sandwich left. I looked down and my sad little revolting sandwich and what was left of it. "I'm sorry I just can't... I just can't do this anymore. You are awful and I never want to see you again, I wish I could forget I even met you." I looked around to make sure no one saw me in the parking lot walking with a crumpled up bag of sadness, shamefully tucked under my arm. Now I understand, now I know why the drive through is always empty. Also the coffee tasted like sh*t.

The few times I went through their drive thru I had a bad experience each time. How difficult could it be, right? This is mostly a bad service review. One time, the young man taking orders "forgot" my order - so I'm assuming he may not have even taken it to begin with. I had to reorder at the window. Another time I waited for who knows how long just for sombody to acknowledge me waiting at the ordering area. I wondered if anyone was minding the station. I was finally greeted by an unconcerned team member. Their employees there seemed to not have received ANY type of customer service training. With this Dunkin Donuts location being brand new you'd think they would put their best foot forward. Badly managed doughnut venue to say the least. Please fix this place, Dunkin Donuts. They're doing many people a disservice to include your company. I will try them again for another chance in a few weeks or months to see if they make any changes. Fingers crossed...

11.23.2021 730 am couldn't get service employee walked by didn't even acknowledge me...shame on her.

I and two colleagues stopped in for a mid-morning pick me up. We were greeted cordially and our coffees and pastries were promptly presented and we were on our way. What more could you ask for? Nothing! My pumpkin donut was AOK and my large black coffee was piping hot. As a bonus, my peel off got me another free donut. Winning!

I ordered 3 things. 1 of the things was the wrong item. One of the things was a large beverage. And there was no straw. How little of a f*** do you give? Seriously. Also no napkins... just stop pretending already. You have no business doing this.

I come here a couple of times a month, but only because it is on the way home from my kid's school. The workers are lackluster at best and often apathetic. Most of the time I don't get a total before being told to drive around and my order is wrong a third of the time. I can't complain about the ice cream, it is what it is, but the donuts I get are rarely fresh (maybe just the time of day I get them). I just don't see rating higher than 2 stars since my overall experience is marred by long waits in short lines for an incorrect order and workers who seem inconvenienced by my order.

I really want to love Dunkin but I cant because the service they provide. although the coffee & food is better then their competitor and way better priced Dunkin does not provide the same level of friendly service. Since this is the only location near me this is my only experience. This location is the worse the manager here has a horrible attitude shes always unhappy & they are ALWAYS short staffed. which maybe due to poor leadership. One day they locked all the doors and had a drive theu line for over an hour wait & didnt allow the team to remake drinks we ordered an hour ago! This location needs some real revamping & a better team. I have to now keep going to the competitors its closer and the service is A1. No matter how short staffed or out of items they are.

While I love this Dunkin' for the consistency on my order, no one was wearing masks. I walked in Sunday afternoon since the lobby is now open. The workers did not have on their masks, a customer was in before me and nothing was mentioned to her not having one on at all. The lady who made my drink was not wearing her mask either, right in front of me. While I understand the mask isn't ideal for eight hours, I also have to follow the same guidelines at my own work. Just wear your mask!!!it's alarming that a large franchise would not stay up to date on the city mandate, especially with food inspectors easily able to fine them 1,000 dollars.

Ordered an ice cream cake a week in advance for my son's birthday. I show up to pick it up, and they have no record of my order, despite my copy of the email confirmation. They offered a cake that was already made, but it's not the customized cake I paid extra for. Next time, I'll go to HEB or Costco.

WOW the donuts look like someone penny pinched every penny from the donut. The topping/glaze is like a tiny dollop on top, and the Boston creme had almost no filling, and the donuts themselves are tiny compared to the price. I went here only bc their drive thru is convenient. But I would rather eat store-bought donuts in my pantry than this trash.

Just read all the other reviews. I'm so annoyed with how they handled my order I don't even feel like writing the details here but it is in line with all the other one star reviews. Oh, and my bagel was disgustingly stale. This place is so poorly run by the employees that work there. Such a shame since I am a big fan of Dunkin' Donuts from growing up on the East Coast. Dunkin, I hope you read these reviews and either re-train your employees or replace them.

I come to this DD location quite often... about 2-3 times a week. It's on my way to work and close enough to home on the weekends. I hardly have any issues here. Had some issues when they first opened.... but we need to cut them some slack. They are a new location and we can't expect them to have it right on the first try. I think they've listened to the reviews... bad service. No donuts. Wrong coffee orders... they're getting much better. Donuts are readily available. Employees are kind. And coffee is good! They're trying! I visit during early hours, lunch time and after work and 99% of the time, they have what I want and they get my order right. I also appreciate that they now offer mobile ordering for this location. That makes a huge difference for me! Keep it up Dunkin!!!

Poorly managed and a complete disgrace to the Dunkin name. I grew up in the northeast US where DD means something... quality, good food done right. I have visited this local DD about half a dozen times. Every time they have either been out of something like Sesame Bagels or Boston Cremes, for starters. Also, they have made numerous mistakes on my order: wrong type of cream cheese, wrong bagel type, wrong drink order, wrong donuts in the box, to name a few... This place's manager's name is James. I know this because the man messed up my order 4 times in a row. After getting frustrated with him over it, I got to speak to the GM. It was a more pleasant experience and he fixed my order but customers are not the #1 priority over the manager's ego I'm afraid. I will not be returning to this DD despite it's convenient location and will go to others in the area that can get my order correct and offer excellent customer service.

The ice coffee is basically sugar water. Employees are friendly though. They used to have nitro, which was great, now I guess back sugar water

I am not sure what is going on with this location. However this is my third trip pretty much in a row and they have no old fashion glazed. Apparently it is their best-selling donut yet the most least supplied. You would think that they would be more prepared and have it together. This is a very new location they really need to get it together maybe new management? New bakers? Something, needs to happen. When they improve my score will improve.

My wife wanted donuts so we loaded up the family and went. We arrive around 30 minutes before closing. I ask for a dozen donuts and get told they didn't have anymore donuts for the night. We ordered a couple of drinks. When We get to the window I saw racks of donuts. I don't know where the disconnect is but that is unacceptable. I'll be getting my donuts from somewhere else. Thanks.

The employees here on my experience were nice, I was greeted after walking in and asked what they could get started for me. I was just there for half a dozen donuts and asked for them to just fill the box with whatever. Donuts were good and price was reasonable in today's times. Probably won't be back too soon as I don't eat donuts that often, but I wanted to try it out.

Had a great experience multiple times during my visit at this location. Brandee, one of the managers was awesome, and already remembered my order. She was so helpful and friendly. Our orders were made right, tasted great, and charged correctly every single time. Fairly quick service as well. Sometimes the drive thru can be iffy, but very happy to see this newer location open!

Attention Manager, please educate your staff on how to prepare an order for pint of ice cream. They don't seem to understand that a pint is a fixed volume end it should weigh 8 ounces... It has nothing to do with how many scoops when I ordered a paint the lady at the window gave me something like 2 1/2 scoops or so which was very very shy of being a pint that I am paying for... Please educate your staff on weights and measurements

OK this will be the last time I'm drinking DD Is terrible most of their drinks or water down or You taste mostly artificial flavoring. I usually don't like to post bad reviews but it's starting to get really bad not just this location but many of thier location. Is there a lack in training your employees to make good coffee?

First time stopping here- we were in a bit of a line, but they moved through the orders quickly, Daijai was at the window and was personable, efficient and helpful- we got milkshakes and they were delicious. Overall great experience!

Great Donuts! There is a variety of flavors to choose from. One thing about this location is that it's difficult to really see all the donuts because of what is placed on the counter space.