Dunkin'

Ordered from here and I immediately regretted it, waste of money! From the food to the staff, absolutely awful.( check out the loaded hash browns I got) just go down the street for a better experience.

This is one of the worst Dunkin's I've been to in Boston. The people are nice but they have no idea what they're doing. They always make my coffee wrong and sometimes it's half filled. I will probably go to another location which is a bummer because this location was so convenient but just not worth it.

Good: I ordered a medium brown sugar lemonade and it was delicious. Not so Good: It's a crowded place so you need to take your order and go to another places. Nevertheless, there is a beautiful and huge park next to Dunkin donuts and in front of the government Palace

Had iced coffee. All types of coffee and toppings/sweeteners/milk available. Coffee/drinks come in size of choice including small, medium , large. Drinks also include chocolate, frozen shakes and more. Snacks include donuts (of all types), breads and bagels (various fillings) and more. Pickup service/option available. Order in shop happens from inside shop kiosk. Location is next to Boston common park. Giving it 4 stars because shop could be cleaner and service better.

There is no cashier at this location, you have to order via kiosks, the one that I used had no option for cash, while the other did. When this location first came to be, the public was told " same number of employees, but no cashiers, so faster service." That didn't happen with my visit 2 employees, but at other locations I've seen 4 to 5. Finally, the main entrance has 3 setps, but they seem to have a wheelchair/ accessible entrance. However it's being used as storage, or I could simply be wrong and think entrance is used for deliveries. The gimmick of no cashiers is nice, since I have bad vision and can't see the menu, so I like the kiosks, but the wait time for my order, when we were told it's going to be quicker, without the standard register is wrong. Food was fine, nothing wrong there.

The absolute worst experience I’ve ever had at one of their stores. They gave me hot steamed milk after saying that I needed almond milk. When I told her I had a dairy allergy she just filled the same steamer cup with almond milk, didn’t even rinse it out. When I told her I had an allergy again and that it wouldn’t work for me she told me she didn’t understand and there was a huge language barrier. The other two people working there also did not understand me either when I was trying to place the order. My friend didn’t get the nitro she ordered because they were out and just subbed it for iced coffee with no refund on the extra spent. I just left after she couldn’t make my drink without cows milk because she couldn’t understand me. I left without a refund because at this point they likely wouldn’t have understood what I was asking for then either. My friend did not like her drink and threw it out immediately. Waste of $.

I walked in early this morning around 8:45am here and said good morning to the cashier three times before she looked up from her phone to greet me. Then after she finished touching monetary transactions she proceeds to make food and drinks for customers before I politely asked her if she could wash her hands. Smh..... she was so unpleasant and I’d rather walk a few more steps away to another dunkin where I would get better customer service.

Robots take your order then you wait 15 minutes for hashbrowns