Tabitha M.
Yelp
We had a drink at the bar next door and they suggested we go here instead of a different Italian restaurant we had planned on going to. There were a handful of other tables, but overall it was less than half full while we were there. We had to wait awhile to get menus, drinks and to order. The menu they had was about half of what they have posted online. We ordered and had been waiting awhile before they came out to tell us they were all out of chicken, which was about half of their already small menu. 4 of the 5 of us ordered something else. Almost two hours later from when we had been seated our food finally came out. I ended up ordering the more expensive steak over the chicken dish I wanted, I ordered it medium and it came out just under well done. My friend had switched from the tortellini with chicken to the tortellini with shrimp, which came out under cooked, with only 2 shrimp, which was an up charge from the chicken, and a twig from an herb with no herbs on it. One of my other friends got a steak, which was cooked correctly but with a side of pasta that was undercooked. 4 out of 5 of us had been served when they came over to check on how our food was. My friend had to remind them she was still waiting on her food and they couldn't remember what she had ordered. They said they'd hurry and make her meal, and about 5 minutes later they came out with some under cooked tortellini. We let them know about our issues but said we'd eat it anyway cause of how hungry we were after the long wait. They ended up taking off two drinks and one meal for the table. The bill came out and was still $200 with a 20% gratuity already added, and a couple of the items on the bill cost more than what was on their menu. When we were clearly upset, they sent the manager over. We let him know what had all happened and we got a lot of excuses about being super busy and understaffed. He said the twig was thyme that the tomatoes are cooked with, but didn't have an answer when my friend said there weren't any tomatoes in his dish. When we pointed out the price discrepancy, he said they hadn't had a chance to update the prices on the menu. They brought out a cannoli in a box for my friends birthday and upon opening it we found the saddest little 1 inch cannoli, which was just the cherry on top of the experience.
The only saving grace is that the manager comped our food and we only had to pay for our drinks. We did leave a little extra cash tip for the waitress, as we recognized this wasn't her fault and she had tried her best to make things better for us. We also found out that the manager owned the bar next door that had suggested this restaurant. Overall it was a bad experience, I left wishing we hadn't been talked out of going to the other restaurant, and won't be coming back.