Sabrina P.
Yelp
I NEVER write reviews, but this experience was so out of the ordinary, especially in what is supposed to be a high-end restaurant, that I wanted to warn prospective customers. Our dinner reservation was at 6:30 (we arrived on time), and we were not served our entrees until 9:15, almost THREE hours later. Perhaps it should have been a warning sign that our drinks order was not taken until 30 minutes in. Our dinner order was taken about an hour in, and arrived at about 1.5 hours in. We had a lovely waiter who felt terrible, but he was not able to help us, and we were offered NOTHING in the interim until about 2 hours in, when we were offered a free glass of wine. We were about to get up and leave when our entrees finally arrived, and one of the dishes was not what was ordered (we ate it anyway, as we did not have another 3 hours to spare). And the food was, at best, fine - certainly not worth the long wait. At the end of the day they did not charge us for the appetizers, but the right thing to do would have been not to charge us at all, especially as all the tables around us (including people who arrived after us), were being served before we were. Clearly something went wrong with the expediting in the kitchen, but the chef/owner was completely indifferent to the problem and in no rush to fix it, and not apologetic, which is really the thing I found most offensive. If we had at least gotten an apology, I would not be writing this, but it was so clear that the chef/owner simply did not care (we could see our waiter talking to him from our table). I have been fortunate to have eaten in some of the best restaurants in the world, and in many high-end restaurants in Los Angeles, and I have never had an experience remotely like this. Sure, once in a rare while things go wrong, but it's what the restaurant does to solve the problem that makes the difference, and this was an epic FAIL.