Ashley H.
Yelp
08-June-2024
We traveled to Las Vegas from our home in San Diego, CA. The purpose of our trip was to attend a family reunion. We had one opportunity to have one breakfast with our extended family. Our neice saw an ad for Early Birds on Instagram, so we decided to take our family to enjoy this hit new breakfast spot.
My brother physically went inside at 9:40am and put our name on the list for a party of 9, which included 4 children and 5 adults. Haley told us the wait would be 1 hr and 5 minutes. We expected to be texted at 10:45am, so we waited outside in our cars. At 10:45am he went to check the list and was told maybe 15 more minutes. At 11:00am the 9 of us went inside. We were sat at 11:20am after we noticed two other large parties were on the list after us but sat before us. When I asked Haley why a 10 top was sat before my 9 she told me they agreed to be split. I said we are fine with splitting so please don't pass us on the list again. The other party was also 9. Haley told me they were on the list before us. I trust she was honest. I asked the manager what the problem was and why it's taking so long. The manager said some people are camping out with mimosas.
Feedback is limitless mimosas should be 11am-2pm on Sundays. Otherwise, it hurts the business on a busy Saturday morning like this day.
To skip so many details, I'll get to the point.
We arrived at 9:40am
We were sat at 11:20am
We ordered our food at 11:55am
Food arrived at 12:40pm
We left at 1:30pm
4 hours total. Unacceptable!
Food was absolutely amazing!
Sherice was our server and she is amazing!
What we notice...
The rate limitation and problem could be the busser (guy cleaning the tables was super slow) I saw 2 tables for two left dirty for over 20 minutes. I saw a table for 6 with 2 people only. I saw a dirty table for 6 left dirty for 16 minutes after the people left.
I think the limitless mimosas should go away altogether or be a few hours one day a week.
My brother paid the bill for a couple who was waiting before us. They were on the list at 9:30am and weren't sat until 12 noon. This couple was waiting since before us and watched dozens of people be sat before them. They waited almost 3 hours for a table for 2. Yikes!!
I think this restaurant is a solid 6, but can be a 10/10 with a few major modifications starting with 2 bussers to clean tables to turn them quickly.
Possibly mini chocolate milks for children or samples for people if people are waiting a long time.
People were standing for hours, so maybe get fans and misters to utilize the outdoor space as a staging or waiting area. Outdoor space is beautiful, but was empty. You should use it to seat people while waiting or have it available as a seating area for dining.
The only other thing is to give people menus while they wait, so when they sit they are all ready to order. That our recommendations.
We loved the food, the vibe was cool. The cartoon idea doesn't work because there are two TVs on one wall and you can't hear anything.
We will be back one day, so we hope this feedback helps whoever reads it.
Thanks,
Ashley & Lindsey Head
San Diego, CA