East Fork Brooklyn

I had a disappointing experience with East Fork’s online checkout and customer service. A discount code appeared to apply successfully in my cart, showing a total of $154.08. After clicking “purchase,” I was charged $192.60 instead — with no warning that the discount wouldn’t be honored. It then took two days and multiple emails for customer service to acknowledge the issue and cancel the order. The explanation given was that the discount code “wasn’t tied to my account,” but that wasn’t disclosed anywhere on the checkout page. I had to ask the team for a refund and a cancelled order -- they expected me to just accept the upcharge. I appreciate that the order was ultimately refunded, but the process was far more time consuming and confusing than it should have been. Buyers should be aware that the price shown at checkout may not match the final charge.

Exchange policy for gifts is nonsensical. We got a gift in the original East Fork shipping box. Unused bowls and we tried to exchange for a different color. Can’t be done… need proof of the original order which would require asking the gifter who we do not want to embarrass. Maybe rethink your policy with an understanding of gifting dynamic. The lady at the store tried to help and was quite nice. Manager on the phone reiterated the policy and did not find a solution.

I have been an East Fork fan for years and am thrilled they have a storefront in Brooklyn now. Run don’t walk and grab all the Everyday Bowls and Mugs. They will become your go to, everyday, for a reason. Top quality, beautiful products that add personality and delight to your kitchen wares and rituals.

Gorgeous and super functional pottery (haven’t broken any pieces yet!). I have pieces in many colors and always look forward to their seasonal colors. East Fork is also a wonderful values-centered business that seems to very much care about its employees and its community. I stopped in today and it is so wonderful to have East Fork in Brooklyn (only a few blocks from my place!).

It’s amazing to have an East Fork store in Brooklyn! The employees are always helpful, friendly, and patient

The employees who work here are very nice but two stars because of negligence. I have been to this store three times in three weeks before and after Christmas for what has felt like a never ending saga. Tried to purchase beautiful utensils sets as a gift for someone who loves the East Fork brand and many of their ceramics. Had to keep returning because there was a problem each time with the products. First had to return because they mixed up four sets between vintage and polished finish, then had to return because one of the sets was missing a utensil. CRAZY Considering how expensive and high quality the products are, didn’t expect this lack of attention to detail of what they let you walk away with. The employees were nice and helped to replace the sets but I personally will be back here. Money saved on shipping fees is not worth the time lost for fixing mistakes of the in-person experience. Major bummer for gift giving as well.

Best pottery (plus) store I think I’ve ever been to with an amazing selection of items, picked up a couple of beautiful blue bowls and some gourmet popcorn. Very nice service. Really worth a visit.

Beautiful shop with warm and welcoming staff. Comforting pottery that makes every meal special.