Mindy K
Google
Unacceptable. The service here is deplorable, and unfortunately their rude, dry, lack of customer service will ultimately there downfall in a town full of competition.
My entire family was refused service for attempting to report a poor experience. Rather than receive the feedback and using the simple critics to be better, the bartender literally told 4 people (easily a $200 tap and I am big on tipping over 20%) that he would not serve us. With pride, he said "I am not going to serve you for talking shit about my manager". I would never cause a scene, so we left, but I have traveled the world and lived in multiple big cities, yet I have never been refused service, let alone for expressing frustration with a previous interaction. I am going to lodge a complaint with the Alderman, as I not sure that is even legal. I will update my revieew with the progess.
Over the years I have spent thousands of dollars dining at Easy Street. The first time, 4 years ago, was by far the best time. Each time we return, hoping for a similar experience, but the service gets slower and slower. The last time that we ordered we waited over 40 minutes for appetizers that arrived cold because the staff were busy congregating at the well. I typically dismiss this behavior if the restaurant is slammed, but we were one of three tables in the entire place.