Dr. D.
Yelp
My daughter and I arrived on time for our reservation, and the hostess proceeded to walk us through the entire restaurant looking for a place to seat us. Every table she took us to was full of dirty dishes. The other tables had people at them or were set for very large groups. I've never seen so many tables needing bussing at one time in one restaurant, and no one was working on cleaning any of them. We ended up back where we started at the hostess stand, and the two hostesses looked like they didn't know what to do. I thought I'd give them a minute to figure it out, so I said we'd go to the restroom and then come back. They seemed relieved.
When my daughter and I got to the restroom, it was not clean. Then, we realized there was no toilet paper. There are no napkins to dry hands, either. There was nothing. As she sat there worried, I stepped out and stood by the door waiting to see if anyone working there was nearby. Eventually, a couple of people working there came close by, so I told them there was no toilet paper. They weren't very interested, but one of them finally said "okay." They walked away and never came back. Eventually, a couple of other servers came by, and I asked if anyone could just give me a paper napkin. One finally handed me a linen, and I just looked at it wondering if they really thought we should use their linens as toilet paper. At this point, a line had formed for the restroom because it was taking so long. My poor daughter was also getting upset at waiting there so long. I didn't want to go far because it is a single restroom. Realizing we weren't going to ever get any help, the woman waiting in line for the restroom offered to go into the men's restroom to get us toilet paper. I was grateful that she did that. She put extra for herself in her pocket, so she'd have some when we were finished.
Hands washed, we were finally back at the hostess stand. On our initial walk through, we had noticed part of the restaurant had some sunlight, so we asked if we could just sit over there as it seemed happier. They said yes, and we finally got a table.
The server came over to us and gave us menus. He said he was sorry that they ran out of printed kids menus and said he would just tell us what was on it. This was our first visit, so while he said what my daughter could get, I had no idea what any of it cost. He mentioned she could get a pasta dish, so she asked if she could have rigatoni as the noodle in the dish. He said they don't have rigatoni. I found it funny because we were sitting right by a wall that was decorated with jars of rigatoni noodles. She ordered kids penne with red sauce and the heart shaped pizza. I said she could get both as it was our first time there, and it had already been a rough start. I ordered the cacio e pepe.
The food did not come out at the same time, and I told my daughter not to wait for me. She started eating, and thankfully, she liked her food. Mine finally came out and was so undercooked that the server offered to take it back and have it remade. I wasn't sure I wanted to bother, and he said "please let me." He tried to explain to me that it was al dente. I know what al dente means. We go to good Italian restaurants often and have enjoyed Italy itself as well. This was so undercooked that the pasta wouldn't even bend when I tried to twirl the fork. While I was waiting for my dish to be redone, the server came back and told us how he's been doing his job for 45 years and takes it very seriously and how the kitchen takes so long, and customers get mad at him and he does everything he can to bring bread and make them happy while they have to wait. It was a little awkward as he took so long telling us about customers who got very angry and cursed at him. I really just wanted to spend time talking with my daughter. It was a bit too much information.
When I finally got my second dish, my daughter was finished with her pasta. My second dish was no different from the first, so I just gave up and tried the pizza my daughter had gotten. Her food was the only highlight of the visit. She enjoyed it.
The server said he had to speak with the manager in order to take my dish off the check. I hadn't asked about that, but it seemed curious that he had to ask seeing as how I couldn't eat it. Again, maybe it was just too much information from him. When I went to pay, I noticed the suggested tips were very high for the bill. He said it was because they were figured as if both of my dishes were there. That was odd since one replaced the other, and I didn't eat either one. I went ahead and paid and tipped.
With everything that went wrong, and how high the prices are, I can't see going back. It is disappointing as we'd just been in NYC and seen the location there and were eager to try this one as it is close to home. Oh well. I left hungry.