João Pires da C.
Google
We stayed at Eaton HK for 8 nights as a couple with our 1‑year‑old. The hotel placed us on the 7th floor, directly above and facing the bar and restaurant area. Unfortunately, parties were held almost every evening, including weddings and a Halloween event, with loud music continuing until late at night. We raised our concerns several times, but no effective action was taken to make our stay more comfortable.
As the weekend approached and it was clear the noise would only increase, we decided to check out one night earlier. The hotel agreed to refund the unused night, and we are waiting to see the refund processed.
The room itself fell short of expectations. It felt more worn and dated than expected, and the bathroom was quite old‑fashioned and not entirely suitable for a young couple with a child. While the housekeeping team was consistently attentive and did their best to accommodate our requests, we still had to repeatedly ask for an extra set of towels for our toddler.
For the same price, we have stayed in other, more renowned hotel brands in Hong Kong, but decided to give Eaton HK a try because we appreciated the values and positioning the brand represents. Unfortunately, it turned out to be a mistake we will not make again.
Overall, despite the kind housekeeping staff, the combination of constant noise, aging facilities, and lack of response to guest concerns made this stay disappointing compared to what we had hoped for.