Edge Rooftop

I had a fantastic experience at The Edge. The atmosphere is beautiful—open and spacious, making it a perfect spot for a romantic evening. Our waitress, Anna, truly made our visit special. She was incredibly sweet, kind, and attentive, ensuring we had everything we needed promptly. We also met the manager, who was equally impressive. She took the time to recommend drinks and even captured a photo of us, showcasing her professionalism and welcoming demeanor. Overall, the combination of excellent service and a lovely setting made for a memorable date night. I highly recommend visiting The Edge!

5 out of 5! Definitely a summer city vibe by the pool! Classy and upscale. Loved the service as they were very attentive. This place has spectacular views while soaking up in the pool. Wear your best swimsuit or outfit. If you’re into dark meat, the brisket sliders were delicious. I’m not into sweets however the pina colada is the best I’ve had so far. It’s beyond delicious! Thinking about it now makes me want to drive up there and have another. Plates are about $20-$30.

Caroline was a great server! She kept us entertained and was so attentive. She gave great recommendations and took lovely photos for us. Would definitely recommend this spot. Great views and atmosphere.

It was another perfect night in Austin for sipping wine Al Fresco. Our server Nicole was most attentive and saw to our every need! The appys were excellent! We definitely enjoyed our sweet corn fundido and our ahi tuna tostadas! No pics tonight because we weren’t to busy enjoying the air and the atmosphere!

Our server Caroline was extremely friendly, knowledgeable of the menu and very attentive to our needs which made our 1st visit as out-of-towners and enjoyable one!!

Julianna was my server during my trip and she rocked it & knocked it out of the park! Super friendly, prompt and knows her stuff. Really had a great relaxing time kicking it at the rooftop pool. Can't wait to comeback!

I recently had the pleasure of dining at Edge Roof Top and I must say, the experience was made exceptional by our waitress, Isabelle. From the moment we sat down, Isabelle provided a warm and hospitable service that truly elevated our dining experience. Her friendly demeanor and attentive service made us feel right at home. Isabelle was quick to attend to our needs, offering great menu recommendations and ensuring that we had everything we needed throughout our meal. Her professionalism and genuine care for her customers did not go unnoticed. Thank you, Isabelle, for making our evening so enjoyable. We look forward to our next.

Love this bar! Vibes and service are great! Our waitress Caroline was very sweet, quick, and attentive to our needs. We appreciate her service and kindness.

We visited what seems to be one of the only rooftop bars in Austin, located on the fifth floor of the Marriott with an incredible view straight down Congress to the Capitol. If there are other rooftop spots like this, let me know, but this one definitely impressed. The drink I tried, an Aperol and strawberry cocktail called "On the Edge," was fantastic. The brisket lollipops were equally impressive--I'd order them again in a heartbeat. The tuna tostadas were surprisingly good as well, given that rooftop bars can sometimes be hit-or-miss with food quality. The service was perfect--attentive when we needed them and out of sight when we didn't, creating a relaxed and enjoyable experience. Overall would recommend for a rooftop experience with great food and drinks.

Stunning rooftop with stellar views! My friend and I stopped in for post dinner cocktails and dessert. We were fortunate to be seated at a table with a view of the Capitol building as well. Felt like I was on a rooftop in Chicago or NYC. Definitely a romantic spot for a date night. The espresso martinis were generously sized and tasty. Key lime pie was pretty good as well. Service was attentive and friendly. Highly recommend!

**5 Stars** Edge Rooftop in Austin is an absolute gem! From the moment I stepped onto the rooftop, I was taken by the peaceful and relaxing atmosphere. It's the perfect spot to unwind and take in the beauty of the city. The food was wonderful, with each dish thoughtfully prepared and delicious. But the real star of the show? The views! The panoramic sights of Austin from Edge are simply breathtaking--especially as the sun sets. Whether you're looking for a serene escape or a place to impress out-of-town guests, Edge Rooftop delivers on all fronts. Can't wait to return!

Came to check out this spot on a Friday night. They were packed and it table service only. I didn't have a reservation so I sat at the poolside bar instead. The carnitas tacos were great and I enjoyed my cocktail (bourbon, peach, lemon) as a part of the beautiful austin skyline. It nice this is publicily available inside / stop the JW Marriot downtown Austin. Def make a reservation if you plan on going during peak hours.

I made a reservation for 12 (their max size) for my friend's and my birthday. They asked what the occasion was when I made the reservation, but that seemed to be of no importance (last year, we got free birthday shots at Zanzibar). The bar is only on the fifth floor of the JW Marriott, which was kind of a disappointment when we stepped into the elevators that went from floors 5-24. There was no signage in the hotel lobby for Edge Rooftop. The view wasn't very good--there was only one side that has an okay view of a few buildings. The cocktails were pricey, which was expected, but we weren't even paying for a good view. I got the Sunset on Congress, which is a cocktail with gin and aperol. It wasn't bad; my friends liked it more than I did. My friend who got the Mexican Candied Paloma said it was inferior to the ones he is used to. I tried it, and the tajin on the rim seemed to be the only good part. The Sangria on the West End came in a large glass, and it tasted watered down but not bad. I tried my friend's Lady Bird mocktail, which we both agreed was too sweet. Finally, I had the Texas Sipper, which was so bubbly and tasted like I was drinking Topo Chico (which it has). For food, my friend ordered the California Bowl, which she thought would be like a quinoa bowl, but there was barely any quinoa and a lot of leaves. The service was mixed. We had weird experiences with three different servers, one who seemed very disoriented, and two who appeared irritated by our request to adjust the level of the fire. The fire pit was very nice as it was a chilly evening.

Nice view and vibe. I didn't stay long, just had drinks and appetizers with friends. Unfortunately, it was a little too windy to stay in, especially with long hair all over the face However, it's a great place for an evening of viewing Austin's skyscrapers and chill. I'll definitely be back.

Chill and open space on the 5th floor of the Marriot Hotel. It wasnt too busy on a Friday night, there is plenty of seating and the view is really nice of downtown and the Capitol. Its also next to a pool that lit up at night and its quite relaxing. Romantic for a date or if youre going in large groups there is definitely enough space. The drinks were good, we had the old fashioned and blended pina colada. Pina colada has a considerable serving that me as a light weight cant finish it all but very refreshing and sweet. They have some eats/snack options too.

Edge doesn't disappoint, no matter which season you prefer to visit a rooftop. With their Christmas vibes or a nice summer breeze by the pool - edge has plenty to offer with a pool side bar, seasonal cocktails or classics, Ave most importantly the view. If you're looking to spend a night of hanging out with your friends, catching up or date night - I'd recommend this place.

Two friends and I went to the Snow Much Fun event and it was definitely overhyped on social media. They have some picturesque decor and it "snows" every hour on the hour, but with the wind the snow blew back onto the building so it was pretty anticlimactic. Despite that, the view from the rooftop was really pretty, but if you're going there to feel the Christmas spirit, don't get your hopes too high. The drinks were decently priced (about $15-20/drink - which is pretty good in comparison to the other Christmas pop ups around town). We went on a Friday night and had a reservation, which I highly recommend (when we checked in, others that didn't have reservation had a two hour wait). We stayed for about an hour and most tables were empty. Our server was really nice but she barely checked in on us.

Y'all! What a wonderful experience. Using OpenTable I made reservations for Monday night. We arrived on time and they seated us immediately by a fire which was warm and cozy. The drink menu and bar food menu had wonderful light snacks and mixed drinks. The appetizers were great and the hot buttered rum was nice. The best part? Well, the snow of course! It was like being in Denver on a rooftop bar when it snows. The lights, the incredible service and the snow made this a terrific evening. Jingle all the way!

The Caucasian guy was TOO COOL for regular folks. No sense of humor. Couldn't smile. Couldn't just be nice. The other guy was cool. Especially when I asked about a drink (I asked the Caucasian dude)- the nice guy actually asked me if I would like to taste it . Something the WAY TO COOL GUY didn't even offer. The drinks taste like crap. Old Fashion and a Soco Marg- BLAH! Don't bother stopping here

Fantastic outdoor views of Austin with plenty of seating. The rooftop pool & bar was a plus. Would definitely recommend!

This spot located inside the Marriot Hotel has an incredible view of downtown Austin! We came on a Friday night and it wasn't too busy or too wild to have a good conversation with friends. This is a great place for a date, catch up with friends, or if you wanna impress someone with the view. Drinks were a solid 8/10. No copper mug for the Moscow Mule, (iykyk). The Texas Sipper was delicious and the Tito's paired well with the elderflower and blood orange. The seats were comfy and we sat immediately with a reservation. Our server was incredible and always made sure we had a drink in hand and extremely attentive. Every server and bartender in here were working hard for a Friday! Kudos to them. In all, if you want less of a club vibe and more of a lounge + drinks experience overlooking Austin, this is the way to do it. There also was more bars and restaurants inside the Hotel.

The views were absolutely stunning, and the cocktails were top-notch. This place is perfect for those impromptu hangouts when you haven't made a reservation. It's just the right spot to catch up with friends visiting from out of town in a laid-back setting. Chelsea, our server, was incredibly sweet and went out of her way to make sure we had everything we needed. If it hadn't been freezing that night, we would've definitely stayed longer. The fact that it's on the fourth floor of the JW Marriott made it so convenient - when we got too cold, we just headed downstairs to the lobby bar without any hassle. I'll definitely be returning. Can't wait to experience it again.

A nice evening bar with a great aesthetic. A great place for a date, catching up with friends, or just enjoying the weather. This bar is around the corner from the pool, all located within the JW Marriott. I had ordered the bar's most popular drink: a Paloma. It was more expensive than I think the drink was worth. It did not taste much different from cheaper Palomas I've had in downtown Austin. However, I suppose one pays for the ambience as that was lovely.

Great rooftop bar on the 5th floor of the JW Marriott. Nice views and a great spot to check out a sunset. It has a small food menu, mainly small plates, so don't go hungry. But service was good and friendly . Good drinks als

Very nice ambiance, view from the terrace, and decor. However, the service was quite slow - it took 20 minutes to receive our initial drink order, and every transaction afterward was sluggish. The hot cocktails were served in disposable cups, which was somewhat surprising given the cost and the upscale atmosphere.

I planned a small corporate holiday gathering at Snow Much Fun - featuring a menu of festive cocktails, hor d's and hourly fake snow (foam party anyone??) It was a fun and cute holiday vibe and defor. Prices are definitely hotel prices. The service was attentive.

View here is the funnest thing about it! It's a little hard to see past the other high rises though because the bar is on the 6th floor and the surrounding buildings are the likes of the 100 Congress building and the austonian which dominates the skyline. Nevertheless, the vibe on this little patio bar is quite good having it next to the Marriott pool (which is rather small). The seating is cute, I like the little chairs around the small outdoor fireplaces. There's actually two bars, and the one behind the hostess stand (with actual tables) is the one that actually does happy hour. However, the day we went that bar was hosting an event so the bar by the pool agreed to honor the happy hour for me which I thought was nice. There were three cocktails for $5 off for the happy hour; I had to ask the bartender which ones they were and she told me. She was very friendly and the tacos we ordered came out quickly as well. The menu is the same for both the happy hour bar and the pool bar. My mom got a piña colada here and I actually LOVED it (it almost had a vanilla taste underneath? It was quite good). I got the Texas sipper and sampled the sunset on Congress as well. They're both made from Prosecco on top of a pre-made mix; they were ok but didn't knock my socks off. Overall, I would definitely come back for a piña colada during happy hour again! But it's not my favorite happy hour spot in general :)

View and ambiance was nice, my and my friend got a lychee cocktail and a just peachy. The bartender gave me a tip to add some lychee to my peach cocktail to get it just right. Will definitely return for more roof top cocktails here!

Great views and fun rooftop pool attached. The food is very mediocre and over priced. The happy hour margarita was pretty tasty but I probably will not return.

Super beautiful spot for a high end dinner or spot for drinks. Gorgeous view, great service, almost no vegan options. Really the only vegan option was hummus and the Guac. The wine and cocktails were great!

Great service from start to finish. This place has a great view of the immediate area. It's big with plenty of different styles of seating. We walked in past the bar, not knowing we were supposed to be seated by the hostess. She came over and told us we could find just the right spot first, and then come see her for a seat. We did, and she did! It was a bit windy and chilly, so we sat at a hightop table by one of the many gas fire pits. Our server, Carloine, was absolutely one of the best servers ever! We were there just for a drink and dessert. Although their dessert options are very limited, we've never met a Key Lime Pie we didn't like, so that's what we shared. It was a bit on the sweeter side than the tart side....delicious! I didn't peruse the whole cocktail menu because we wanted a glass of Cabernet or Red Blend. They have a few of each to choose from. We both had one of their two Cabs. The wine was very good too. We had a nice quiet, relaxing time without feeling rushed or pressured. It's a really modern, classy place to have an after dinner drink.

I absolutely love the ambiance of this rooftop. It's great for my girl groups and even for dates! The food are small bites and meant to be shared. I love getting the arepas here and all of their drinks are good!

Here goes my 700th Yelp review! This place is a vibe! Love this rooftop with loungey patio furniture and simple yet insta-worthy backdrops including a full on vine wall and cool neon signs. In March, this place was packed but in August, you can easily walk in with a big group and get a section because everyone is inside avoiding the heat even at 8-11pm at night. Dress is however you want but we always dress up cute. The food is so good considering it's a rooftop bar and the drinks are refreshing. My fav so far is the Zilker Mule; refreshing and it doesn't seem to have too much sugar which is normally why I don't care for cocktails. Service is consistent here; pretty nice staff. We haven't had issues with any snooty staff here yet although the guy last night barely checked on us even though it was dead because everyone was inside avoiding the heat. Overall, would recommend

I went here with a few coworkers and let me tell ya, this is the crown jewel of the otherwise unimpressive JW Marriott. It's next to the pool area and is easy to miss if you don't know it's here. The lounge areas are really cute and the view is fantastic. I can't speak to the food because I didn't have any. The drinks were totally fine but unnecessarily sweet on the whole. The service was fine. But this isn't a spot you go for anything other than the environment and the view, and for those things, it's perfect.

So it's on the roof of jw Marriott... or like the 5th or 6th floor. Walk past the pool and bar and there's an area the hostess can sit you at. We came around 11pm. The bar closes 12 midnight. Took awhile for someone to take our drink order as we sat at a table by the edge of the roof. We ordered the tamarind drink. We were told they're made in batches. Anyway it was so watered down it was just like water. We asked for a shot of mezcal to pour in it. It didn't help. My other friend ordered a dirty martini with Belvedere. It tasted like olive juice and water. We couldn't finish our drinks. We told the server Paola who just said "ohhh I'll tell the manager." And didn't bother to remake it. She just brought us our check and that was that. Very disappointed.

I'm kind of disappointed with their "Snow Much Fun". Being from Chicago I kind of miss the snow so this is partially what caught my attention about the rooftop. Don't get me wrong, the rooftop provides beautiful views of the city and the food is great, but it's not what I expected from the videos I've seen for this particular event. They have decorated cabanas as well as decorations for the rooftop but not as decorative as the videos made it seem. The snow blower seems as though it was malfunctioning and was only blowing hefty amounts on the far end of the rooftop. I ordered the brisket sliders which were delicious! However, it's under the shareable menu. This order comes with 3 sliders and a pickle which is really enough for one person. I also ordered the Hot Butter Rum which is a hot drink that has Captain morgan, butter and brown sugar mixture, sprinkle of ground cinnamon. The drink was good but it was served in a paper cup. This may just be a personal issue but I was expecting more of a festive cup. The service was amazing! Despite being a bit late due to crazy Austin traffic and accidents, we were seated right away and our server always made sure to check on us. If you don't valet, there's street parking and garages so you have choices! Just make sure you make a reservation. I wouldn't mind going back for a date or girls night!

We went for dinner on our last night in Austin for an educator's conference. The food servings were huge and can definitely be shared. The service was impeccable with professionalism being top notch. The views...can we just talk about the views?! Even though it was cold out, they had heaters and fires pit everywhere for the perfect balance. Will definitely go again.

Food was great. Expect light finger foods and a variety of drinks Service was fabulous. They were very accommodating in terms of seating us and allowing us to have seats in areas we wanted Ambiance: AMAZING

I highly recommend having cocktails here! The Austin skyline was amazing! The people were friendly and the drinks were good!! Recommend it for sure!!

Just when I thought Zanzibar was the best Roof top bar I had a chance to come here. The views of Edge rooftop are simply the best. It's wide open space. No matter where you sit you have a view of the city. From the leave side you have a view of the pool and the River. I sat in the center and still had a great view of the city. I went at night and now want to take another look during the day. It's downtown so you always have to fight for parking but definitely worth it. My one and only complaint is that the food options are very limited for people who don't eat beef or chicken. I had about two options and one of which was a Queso dip. I think that rooftop bars go wrong by thinking that people only want snacks and only having a small selection of food options. I almost gave it a four star because of that reason. Hopefully the next time the options for food have a bigger variety that include more seafood and vegetarian options.

I've been to this Marriott, hundreds of times and never knew the edge rooftop was here. I've been to Corner, and Dean's steakhouse, but I didn't learn about a rooftop until my mom came to visit for Thanksgiving and got an ad for their snow much fun event. Essentially, they decorate the rooftop Christmas lights and bubble snow and make cute holiday themed drinks! The view and decor were absolutely breathtaking, it's a perfect view of Congress Ave! I have so many table options with seats around a fire pit, barstool, table and chairs, couches under heat lamps, couches under Christmas lights and so on. I wish I captured more of the decorations, but there's so many photo ops here! My favorite was the tunnel, giant Christmas tree bulb, the snowman, the stacked gifts and giant string lights! To get to the rooftop you have to go to the fifth floor, pass the spa, cabanas and pool. The cabanas are decorated for Christmas and the pool is heated for winter! You can purchase a day pass to use the pool and to go to the spa, no hotel room required. To get into edge I was required to make a reservation and add my credit card in the event we didn't show we would've been charged $15 per person. You must cancel full day before your reservation to avoid this fee. You can try to visit without a reservation and depending on availability you will likely be seated but may have to wait. Once we got the right seats we ordered our holiday drinks! I got the pumpkin spice old fashion which was absolutely perfect! my mom got the butter rum and my sister got a peppermint hot chocolate. Because both of their drinks were hot they had a lot of water and really no flavor or liquor. we sent them back and asked for less water in the hot chocolate and replace the butter with another pumpkin spice old-fashioned. We were satisfied with the new drinks and ordered guacamole, which turned out to be really good! Special thanks to Lauren, our waitress for switching our tables and getting us new drinks ! They also had many other food options like a s'more board and lots of other holiday drinks. This was such a beautiful experience for me and my out of town guest. This is an Austin must do during Christmas and year round!

One of my favorite sports in town. The view is incredible and the food so yummy. Every time I go there - have been numerous times - it is always a great experience with staff. The only downside is: it is outdoors and it can get quite hot during the Texas summer. Also the parking is incredible hard or expensive (if you valet). Ambulance is great! There is a restaurant in the first floor of the hotel that is amazing!

I was able to make a reservation for Friday evening and we got to sit in a huge cabana which was nice. Drinks are a bit pricey but not surprised about that. They were also really good! The chips and queso were delicious. The views were stunning and such good vibes. Will be back!

It was my first time visiting Austin and first time traveling alone; Edge Rooftop staff is single-handedly the reason I've returned home knowing Texans are the BEST. Shawn and Trav were INCREDIBLE bartenders, getting to know my preferences and creating custom drinks (pumpkin spiced mezcal -- AMAZING. ANY of their margs -- AMAZING). The teriyaki chicken satays were INSANE. The manager, hostesses, and other servers were all attentive, bubbly, and contributed to the fun I had sitting at the bar. The service here alone would make me want to become a regular! Or even apply for a job, LOL! And don't even get me started on the views, furnishing, and environment. This is a MUST. GO. PLACE. IN. AUSTIN!

I've always been drawn to hotel bars and Edge was no different. It's located on the 5th floor at the JW Marriott which I found out is like a more upscale and luxurious version of the normal Marriott named after its founder, John Willard. I could immediately see that when I got off the elevator and had to walk past the in-hotel spa to get to the rooftop. The thing that stands out when you walk outside is the pool as the centerpiece. At night it's highlighted with a blue-ish green-ish hue that just makes you want to jump in. What's also very apparent are the views of downtown Austin and all the other high rise buildings. My first drink was the green belt ($14) which was refreshing and easy to drink. My second drink was the magnolia mai tai ($15) which was pre-mixed with an added rum float on top. It was tart, sweet, and definitely strong with the rum. They also are able to make virgin drinks and our bartender Taylor was amazing for making that happen. The only thing is I wish they had heaters since it was a bit chilly at night in January. They have cabanas for rent if you want a private area. Inside each of them there is a TV and a fan which I'm sure helps during the summer time. Edge is in a great location and would be a nice stop if you're doing a night of bar-hopping in downtown Austin.

We came here for a date on a Monday night (to avoid crowds.. and find free street parking). With reservations, we were seated right at the edge of the rooftop with a nice view of both the capitol and the river! Service is good, and there are plenty of drink options (wine, beer cocktails). While a little on the pricey end, it wasn't too farfetched. The margarita was good, and the paloma was unique with the tamarind, though I'm not sure I would order either again myself. As for food, they have some small bites options.. we had already eaten so we opted for dessert and got a slice of key lime pie. Probably wouldn't get it again... Maybe the cheesecake next time. What you're really paying for is the setting and the view! Which I have to say is well worth it :)

Very understated but stylish decor, huge spacious layout, beautiful views in every direction, solid cocktails (though limited menu) and good food. Being amidst the high rises reminds one of a bigger cosmopolitan city. The missing one star is because service was basically absent but I do think if they can improve their game there, this JW Marriott can become an incredible destination.

Fun rooftop bar in the heart of downtown Austin! Lots of great drink options and inviting ambiance. Service is slow but if you're drinking and having a good time with friends you'll enjoy!

To begin, I went for the let it snow event. The rooftop was cutely decorated and had Christmas music playing. There is a holiday themed drink menu. The "snow" was a bit of a let down - I guess the wind kind of blew it away but it wasn't much to begin with. It was a nice experience overall. I got a buttered rum drink and it was so warm and good. We tried the short rib arepas and it was yummy. I'd advise to wear warm clothes as it's uncovered and open to the elements. We were sat at a table overlooking the street and moved over to a fire pit because it was chilly. There was no heat lamp at the first table. The views are obviously incredible. I'm looking forward to going back for HH. The food menu is a tad limited for my liking but maybe they'll rotate dishes.

This place is definitely a standout in terms of Austin roof top restaurants. We sat at the bar and had their wine (about $19 a cup), which was good. The place looked nice, the waiting staff was friendly and we had a great time. We also tried their bar bites. We tried their wings,poke ball and some appetizers which were really tasty and complemented the drinks.

My wife and I made a reservation for the Edge Rooftop last night. While the ambiance was cool, the food + service was lacking. Some of the issues were the wobbling table that our server never addressed which caused our drinks to spill, had to ask for silverware, the ceviche wasn't cut into small pieces and the burnt end lollipops were dry/tough. The biggest concern was watching multiple employees stick their hands into the cocktail garnishing jars and eat whatever was inside. We also saw one stick their fingers on top of the straws and put them in people's cocktails without ever washing their hands. Having been in the restaurant industry I was more than shocked. This is unsanitary in normal times, but especially during stage 4 pandemic. Hope this can be addressed so that people don't get sick.

Food was great and the server was really nice. The location has a beautiful rooftop pool, and if you go at the right time you can catch an amazing sunset.

The food here was a huge disappointment. We ordered brisket sliders and they had 2 thin dry pieces of meat on each with no pickles, bbq sauce or onions. $17 for 3 tiny sliders. Unfortunately the charcuterie board was also disappointing. Crackers right out of a box you'd buy from the store and poor quality meats and cheeses. The description said we'd get fig jam but we didn't. It was completely underwhelming and uninspired.

Lovely view and beautiful scene of downtown Austin the food was brought quickly with delicious drinks as well. The pool has a nice lighting to reflect the great downtown view. My first time coming here but will not be my last.

Oof food and drinks were not good. Literally only worth going here for the "views" which is the 5th floor of the JW Marriott lol don't waste too much time or money where. Drinks are way overpriced for watered down alcohol.

I made a reservation and was seated with no problem. The ambience is great with an amazing sky view. We ordered cocktails (I believe we all had the Texas Sipper?) which were great.

This rooftop is fab fab fab. Great location and view, very affordable in my opinion, and always has room. It's great for a date or just a hangout with some friends. The Marriott truly did a phenomenal job with this place, it is one of my fave spots in Austin. The green drink I got is the "feel good", a cucumber infused G&T. Very unique in my opinion but I love g&t's so I'm an easy gal. I've tried the shishito peppers which were spicy but my fave snack so I'm a fan. The service was a little slow yesterday (our order wasn't taken for 20 min and the check didn't come for another 20 min after I asked) but they were probably understaffed. I forgive it because the place is so nice that you don't mind the wait