Tepanni B.
Yelp
Edit. I actually removed stars, as I got a dm for contact info from M&A, I responded and nothing. Actually not surprised, given that my only complaint was service related. Oh well, guess I'm not their kind of customer anyway.
Food - EXCELLENT - despite that it was cold by the time I got to chewing on it, I would order the burger again. You cannot go wrong on this menu, though. I actually went with a cheeseburger, wife and kids had sushi. SIL had a steak. The burger and steak were cooked perfectly to order. The sushi was amazing.
We were celebrating my daughters graduation from Loyola Law and made reservations two months in advance for after the ceremony. We got stuck in Chicago traffic and arrived late for our reservation. We texted ahead to let them know that we would be late, but were on our way. We had to wait about 20 minutes for them to set up a table for us, and they were very accommodating.
Unfortunately, however, the service was horribly lacking. The front server showed up and got our drink/appetizer order and that was the last we saw of her for a while. She did eventually return for our entree order, then left again. I tried to find anyone to refill my drink, but alas, no servers around. I asked the busser to refill my tea and he more or less grunted at me and disappeared. He did return eventually, but with no tea and instead, cleared our table of appetizer plates and cutlery. A few minutes later, our entrees were delivered. Asked for utensils to eat with and again asked for a tea refill, and the back waiter disappeared. Front server nowhere to be found. Grunty busser also nowhere to be found. No silverware to help ourselves to. After waiting five minutes, went to discuss with hostess, who just ignored me after I waited patiently for a few minutes. By the time I made it back about ten minutes later, they were placing silverware. Unfortunately, hot food items were now cold. Sushi was okay though as it should be cold, but still no iced tea refill. Eventually the front server returned and comped a couple of desserts for us "for our celebration". Didn't see here again until she delivered the hefty check. She was very prompt from this point on.
While the food was tasty, I don't think I'll be back. It's just too astronomically expensive and I believe that should be reflected in the quality of service, but is not.