Kyle S.
Yelp
I have ordered the chicken Shawarma over rice from this place so so so many times. I will say it is delicious, and it is pretty consistent. However, today February 26, 2024, I had a very unfortunate experience. It is very disheartening to be treated in such a poor manner as I feel I have been a consistent and loyal customer who tips very well. I called and placed my to go order over the phone at 6:03 PM. They told me 20 minutes until the food was ready. I arrived promptly at 6:17. I ended up waiting in line until 6:43PM!!!!! (UNREAL!!!!!) until I was at the front register to pay for my food. Meanwhile, the whole time upon arrival, I had paid attention to what bags of food were sitting out front on the counter in the open. Mine was there from when I walked in until I got up to the counter. I proceeded to explain to the young man at the register how I would did not want to pay for cold food. He proceeded to tell me that I can take it and warm it up at home. He told me "it's not my problem. Do you want your food or not?" " there's plenty of people who take this food and they enjoy it, what's your problem?"
Well, I personally know plenty of people who do not want cold food after they pay good money. If I'm paying money for food, I don't wanna go home and have to do extra things to it. Eventually, after banter back-and-forth, I just wanted to know what he wanted to do about it, if they could simply even heat it up. He finally said, "OK let me go talk to the manager", and as he turned and walked back all I saw was a snarky smirk on his face. I knew then that I probably will never come here again. And it's a shame, because I will not recommend this place to anybody else. He came back and proceeded to tell me there's nothing we can do about it, do you want your food. I asked if I could speak to the manager... he said "no, he's busy, I just talked to him."...
I said, no I don't want the food, I didn't pay for the food and I ended up leaving. I am extremely disappointed, it is not my fault that they left my food out and didn't keep it warm. I don't want that food. I want warm food. I was on time. I arrived early. It's not my fault they can't keep up with the demand, at least have something to keep the food warm for the people who are ordering. Very very unpleasant experience, the food, not the worst part. I would say the worst part is the way I was treated. The disrespect was just hard to tolerate. I had to leave.. would not recommend this place, at least until they get some new staff and/or management.