Kim R.
Yelp
Went here on a whelm on Saturday after a visit to the farmers market across the street. This place is SUPER busy. I'm not sure if it's like that every day, but on this day, it was. To me, that's a huge indication that it's got to be the best.
When I walked in, I grabbed my tray and tongs and started to walk around and pick the pastries that caught my eye. I must admit, I wasn't planning on getting as many items as I did, but they looked way too good to pass up. I also noticed that they had tamales. Why not just pick up a dozen of those for dinner?
When I went to the register, there were two women working the register. Neither one of them spoke English and were pretty upset that I didn't speak Spanish. Don't get me wrong, I don't care if someone doesn't speak English, just don't give me bad service because I don't speak Spanish. Luckily, there was a nice gentleman in line behind me who spoke English and Spanish and translated for me. After they added up my pastries, I asked for a dozen pork tamales. They rang them up at two 1/2 dozens. I was ok with that because maybe they only come in 1/2 dozen packs.
After you pay for everything, you have to go stand in another line to get your tamales. Again, they ladies working at that counter were very annoyed that I didn't speak Spanish. So, I just handed them my receipt and said that I had paid for a dozen tamales. They reached into the cooler and pulled out one package of tamales. The foil was tore open, but I didn't want to complain about that. I asked them if it was a dozen. She said yes, so I showed her my receipt and said that I had paid for a dozen. She said, "Yes, dozen." So I trusted that it was in deed a dozen.
When I got home and planned to serve the tamales for dinner, I opened the foil pack, and there were only 6 tamales in there. So, she gave me a 1/2 dozen when I had paid for a whole dozen. So, I had to change dinner plans on the fly when I thought I had enough tamales for 4 people. Back to the store I go.
The takeaway from visiting this place for the first time. The staff is VERY rude, especially if you don't speak Spanish. I realize that I'm only one person, and this place makes plenty of money without me going there, but I will not be returning. There are plenty of other places that serve these types of pastries that have much better customer service and don't take your money without giving you what you pay for.