Anthony Lujack
Google
Not great. We’re locals and we’ve eaten at this place several times since it opened, and it just seems to decline with every passing year. They had outdoor tables on the first warm night of the season which happened to be the summer solstice, so I decided to give it a shot. At baseline this place is pricey. While the food is delicious, it feels pretty absurd to pay $40 for enchiladas, but it’s the Hamptons, so whatever. Eating inside will just damage your hearing as well as your sanity because the acoustics are so terrible and this place is LOUD. But they do have nice outdoor seating on a primo corner of Southampton….or so I thought. We were seated at an outdoor table on the end, near the rear kitchen/parking lot entry. I noticed a hose with a constant trickle overflowing the sidewalk in what was obviously an illegal plumbing setup. Halfway into our meal I started smelling the sewer belching eruptions of noxious gas that continued for the remainder of the evening. I went into the bathroom, and sure enough, the toilet belched gratuitously….this place has a serious plumbing issue which is probably related to the system capacity not being able to keep up with the number of people packed into this place in the summer. The smell is a pretty gross accoutrement to a very expensive Mexican dinner. But none of that was the fatal flaw to this meal. What made me unlikely to return anytime soon was the attitude of the waitstaff, or more accurately, the absence of polish. Including drinks this place is about $100/person, and for the tip that accompanies a big check like that I expect waitstaff with the personality to serve up a nice experience. While the service was prompt initially, the restaurant was busy, and it was long after we’d finished our entrée that the second round of drinks arrived, 25 minutes after we’d requested them. There was also no check-in during our meal like “how is everything, can I get you anything else”, etc. Again, I understand busy during the high season in a restaurant and am able to excuse a great deal. But, I had to flag José L to get a check as we sat enduring the nonstop sewer belches. He put the check down without any sort of visual regard, or thank you. Then I had flag him to process the card, which again he did without any “thank you” or “come again”, or “I hope you enjoyed everything”. The waitstaff here are pretty much just glorified kitchen runners, and frankly, the staff in the McDonald’s drive-thru are better trained to have more personality and better manners. I’ve been married to a Puerto Rican for 32 years and so this isn’t a language or cultural barrier issues, this is purely a social class and training issue. If I’m adding a 20-25% tip to a big check, I expect the service to measure up. This place doesn’t. Between the gross stench and annoyance at the waiter, I found myself once again regretting coming here.