Eldorado Reno - A Caesars Rewards Destination

I really debated about giving this place if 4 or 5, but in the end it ended up a 4 because the food options are really limited and there was no hot tub or spa, at least not right now. Would have been appreciated in the winter to have a hot tub. I had a room facing the mountains and it was absolutely gorgeous, clean and did not smell like some Casino rooms. Nice selection of slots, had a little bit of nostalgic feel but with some updates. I appreciated that it's all connected to the Silver Spur and Circus Circus which do have some more food options. The lady let me know there is a hot tub at the Silver spur, but I did not want to go trekking around in my bathing suit.

There are much better options in Reno for hotels! The ED’s sister casino, Silver Legacy, is much nicer. Our non-smoking room smelled like an ashtray, the water for the shower was lukewarm and did not drain, the curtains did not cover the entire window (letting light in all night), the white sheets were grey, and the bartender at a small video poker bar told he was too busy to take our order. Also, check in was a nightmare. The line was long, the check in kiosks were not functioning because of poor cell phone reception in the area, and only a few elevators were operating. There is free parking and Strata is an enjoyable dining experience. We visit Reno many times a year, but will never come back to ED except to park. Update: we complained and were moved to another room. We soon learned that Reno has no noise ordinance downtown. I want to thank the considerate person with massive speakers in the back of his Tahoe who played music all night (both nights) in the parking lot across the street. Those speaker provided for a soothing massage throughout a sleepless night. NEVER AGAIN!

I have been coming here for 30 years now. My biggest complaint with this hotel is the elevators. Only a couple work. Not sure what the deal is there. It’s not for a lack of money. So many escalators are out of service also. I had foot surgery earlier this week and found this very irritating. It doesn’t make sense. People will be waiting and waiting for an elevator just to get to their room. I expect better. After spending New Years in Vegas, these little issues are more noticeable to me.

Location is right in downtown, the connection to all the other casinos is pretty cool. The building is definitely on the older side so it comes with a grain of salt. The room wasn’t amazing by any means but everything was clean and worked as it should so besides being a little old the hotel was pretty good. The other hotels beat el derado out on food but since they are connected it’s a simple walk to the other side! Overall enjoyed our experience here

OMG!!! El Dorado never disappoints!! Shower hot and water pressure so good, I didn’t want to get out!! We are in a suite where I plan to tub this evening with an excellent view. Price is right!. So fresh and clean which is terribly important to me! Staff is friendly, I really feel at home here! Xo

We stayed here for 2 nights to celebrate our anniversary and booked a Small Players Spa Suite Room for $410 from Agoda. We are expecting a little bit bigger room for this amount. Location is very good but the facility/room is outdated . We were given a corner room on the 23rd floor which has a beautiful view. Doesn’t have a microwave. Wish they give points on our Caesars Rewards eventhough we booked from Agoda. We want to do early check in but they will charge us extra so we didn’t.

Always good service. The regular ooms are nice and spacious comparatively speaking and are more up to date than other casinos in the area, but may need a refresh. The spa suites where I typically stay are very nice. Highly recommend it. If you can, try to get the ones with a double door entry. You'll see why I recommend it.

I used to be a blckjack dealer here 37 yrs ago, but I might have to go to other places to game... I had to use the ladies room this morning aroud 630 7ish. I went up to the mezzanine level by the fountain and coffee shop.. I when to the very end stall and I was the only one in that rest room a female security guard came and knocked on the door and asked if anyone was in there. I said yes then she priced to tell me I needed to hurry up because there was someone that wanted to use that stall.. I had just finished washing my hand... And I replied back I'm handicapped and she walk out.. I have siver Rumitoid Arthritis and real bad hand. I opened door about 2 to 3 minutes later and I was Still the only one in this very large restroom w 7 or 8 stalls.. I fact there was no one on the mezzine at all when to go back to the casino floor and there stood Eldorado security and guards at the top of the escolator and she happened to be one of them.. So I asked here why she came a knocked on the door and said that to me and told her that that was herassment and she replied w OK.. I went down to the floor where I just happened to run into the head of security and told him about my experience and that I'm am physically disabled and that she was herassing me and she did not explain why she had done that.. She was violating my right to privacy and in violation of the ADA ACT... MAY I sugest that upper management educatethe empolyes about sexual herassment and The Ada Act... Very bad and I could report this to Government Agencies and the whole Casino could face a huge fine and black mark on there casino, not sure what I'm going to do about this.. 👎😡🤬💥🚺♿Ⓜ️✔️❕

Dance show was precisely sick with a bunch of gay dudes and sultry lesbians. Electronic dance pop hip hop music was live and they were performing ultra provacative. Totally worth watching and definitely visiting again eventually!

On this particular visit, I was attending the Jingle Bello Rock show and we had a great visit. The El Dorado is usually my first stop passing through downtown for events, shows, or just evenings out. I've not always had the best time here, but overall I would say it's one of the better downtown casino/entertainment locations in the downtown area.

2 of 2 Yelp review pages. I knew I did a review on this brand! It was on 3/21/24. Looks like there is more than one Yelp page?!?! Anyways... Quality/Quantity - I was (am) a Caesar customer like since forever. This was actually one of the first brands that I joined the loyalty member program. And till this day, I am still a member. But I have not been very active for years. Well locally, I frequent GSR; see other reviews. Today we came for the Biggest Little Latin Festival; see other reviews. It was just okay; I wanted and expected more. And of course, NO happy hour at Brew Brothers on a Friday; another let down... Might explain why they did not have many customers today, even with an event happening. Ambiance - Still a nice casino. I really appreciate and like that you connected the 3 casinos without us having to go outside. Nice to have this event indoors as it is weather proof. Not sure if this helped or hurt your event...? Oh, your advertising could have done a better job explaining exactly where the event was being held. 815 rooms. The casino can use some updating. Too many businesses/restaurants were closed, so limited dining. More of a weekend night life scene...? Service - Self service today. Price - N/A. Well, my wife did support the vendors at the event. Owner Comment - Congrats on your success since 1973. And since 2020, Caesars Entertainment, with your 5 brands. Eldorado, congrats on your success since 1973. Caesars, congrats on your success since 1966. 1995 - Renovated and added the Silver Legacy bridge access. I see that Caesars Entertainment Reno brought you in 2020. Or was it the other way around...?

July was a rough month for me. My mom's health started declining rapidly and unexpectedly. That was the beginning of the month, my birthday is towards the end of the month. My nephew volunteered to take care of my mom so I could celebrate by birthday. since I was going to a Reno Aces game, I decided to staycation downtown. All the Caesars hotels had great options but I decided on the Petite King Spa Suite at El Dorado. Check in was so easy. I was able to do it early, for a small fee, and at a kiosk (after receiving an email telling me how to do it). Check out is also easy, with kiosk and key return. I loved the room! Spacious, great temperature, nice private view, and just plain comfortable! SO relaxing! In fact, I plan to return in December for an overnight staycation! Location is key. We walked to Greater Nevada Field, and then back. We were able to get some drinks from Brew Brothers, and bring to the room.

They just keep deleting their page and creating new ones in order to not have low reviews. If you want to find dirty used bloody needles and pills in your room stay here. If you want to follow up or care from management and staff stay here.

This establishment has taken a serious turn for the worst. During New Year's they had two Elevators working and the staff had some serious heart burn about working on New years... With all the money people are loosing here... What's stopping the elevator repairs. Definitely happy I don't gamble here... Its sad this used to be a quality establishment the last five years have been tough for this place forsure.

We stayed here on our long road trip.  We are Caesars rewards members, and the room was comped!  The room was spacious and comfortable.  There was a Keurig machine with K-cups, and they left us two bottles of water.  There was a fridge in the room.  The bed was comfortable, and we enjoyed our stay.

I visit the Row about 3 to 4 times a year. I'm a Diamond Plus player, which gets me comp rooms and valet. This year, I switched to staying here, rather than Silver Legacy, as I prefer both the rooms and valet here. All and all, it's a nice property. Nothing much negative to say. There's a good selection of machines to play and the eating options are also good. On this particular visit, the internet was terrible, kept dropping. I did notice that they've changed up their toiletries to some better products that smell wonderful. I do have a special shout out to the Valet Services. These guys are always so pleasant and helpful, particularly Jordon. I look forward to seeing him during my visits, as he's fun to chat with, and provides great service. Also, I'd like to start a petition to bring back Peggie the Pigeon! She was the mascot at Valet - the smartest pigeon you ever met. She kept everyone in check ;) I hope management reads this and reconsiders giving her the boot. Just a side not, why does Caesar's not do something about Circus Circus? For instance, it's called The Row, which includes Circus Circus, however, I think a majority of people who visit The Row, never set foot in Circus Circus (unless they've brought their kids). The casino area isn't somewhere I'd want to spend anytime. It's dank and depressing. They need to "amputate" this sickly property and replace it with something new and exciting. What a waste.

My wife and I attended a private event which included dinner and we both were please by the service provided by our waitress and waiters. The food was served hot great verity and very flavorful. We look forward to attending another event soon.

Had an amazing time staying at the Eldorado Hotel and Casino on THE ROW in Reno Nevada For Hot August Nights 2025 Beautiful room, Great view, I'd highly recommend staying here as I will again next year

Skip this place ! Maintenance is nominal - this place has been ridden hard and put back wet way too many times - 7 elevators only one is working 25 minutes to get down the elevator elevator and no stairs - the best part is employees are great! They are the best they can with this absolute s hole - i'm unsure what a $34 resort fee goes towards it's not maintenance, half the restaurants were closed all week. Never again.

Went for a girls weekend for my birthday...due to multiplier weekends I was able to level up and enjoy the VIP lounge. Which is AMAZING customer service. We were taken care of by Bri, Susi and Amelia. In this lounge you get drinks wether you're gambling or not as long as you tip (not a requirement BUT definitely HIGHLY recommended.) They even have a fancy coffee maker (my friend loved their fresh espresso martini) clean bathroom and 12 TVs with the NFL ticket for a good Sunday Funday. We had a blast and am looking forward to going back if only for the lounge

Great show at the El Dorado!! Love the showroom so clean and well set up. Two bars inside which make it super convenient and as Yelpers last night we got VIP "Hot" seating in front with intimate seating in comfy chairs and tables with a small light and menu. Saw Menopause the musical which was hilarious and put on by 4 fabulous ladies who through skits showed what us "hot ladies" deal with! Loved the music they sang and danced their way through! See it if you haven't you will love it!! Staff here are all on top of things and are sure to make your experience the best!!

I absolutely loved this show. It hit every single point about menopause. I was not on the list, but an elite friend called me and asked me to go and I jumped at the chance. We got to sit right up front in the hot really enjoyed myself. So a lot of my good friends there that I've met.. The show is just fabulous. Definitely. If you get a chance to go see this show. Do it I'm going to take my other sisters to go see it. They're going to love it. We got a treat. Bag as well. It had water chocolates. In 2 flavors of pretzels, we got 2 free drinks. The girls on stage were fabulous absolutely Funny, I couldn't quit laughing.

Menopause the musical was hysterical. Those 4 women were fantastic, funny, and so talented. The show was so creative! We were able to sit in the 'hot seat' section. Not typical chairs and in the first 3 rows! Perfect!

We saw Jingle Bell Rock at the Silver Legacy in Reno. It was great the music was great the singing was great the performers were great . If you enjoy Christmas carols and Christmas Vibes this is the show with their families and kids and adults who have the Christmas spirit . I would recommend so for some good holiday cheer .

Great show tonight :-) and got to meet the show people after the show They had a great show tonight have a great Xmas season to :-)

I wanted to buy tickets to the Jingle Bell Rock event for my handicapped son. I went online to purchase them and picked 2 seats in the handicapped seating for the 7 o'clock show on the 20th. I was directed to a ticket purchasing agency and placed my order 3 days in advance but when I received my tickets they were for the wrong time, the wrong section. After calling several times the agency claimed this was the order and refused to discuss the matter. After 3 days of talking to the agency and the showroom at the Eldorado no satisfaction was received. With the last phone call, I learned the tickets were no longer in my name. they had been comped to someone else, and I was not receiving a refund. If you're hiring a ticket agency to sell your tickets you should still be responsible for customer satisfaction.

Stayed at this casino for 8 days. If you like the smell of cigarette smoke, elevators that don't work, nonfunctioning thermostats and no hot water, this is the place for you! The biggest gamble was whether your elevator would make it up to your floor. The smell of cigarette smoke was everywhere on my no smoking floor and in my nonsmoking room. Only 2 of 5 elevators worked and on Friday night I got stuck in one where people were packed in like sardines for 20 minutes as customers were yelling and screaming as the temperature inside was as hot as a sauna. While we all complained we were told that it was unfortunate. On the third day I could not get hot water in my room and was told that there was a pump that was out that the management refused to fix so I was sent to another room. That room did not have a working thermostat so I had to me sent to a third room. This hotel/casino is a nightmare.

When arriving at the hotel at 4:00 PM . There was only one desk rep and there were 12 of us checking in. I asked the manager if we could have more help. He was to busy pouring champagne for other guest. He finally did go help at the desk. Also to many restaurants closed.

CABARET LE CIRQUE Cabaret Le Cirque was incredibly entertaining, with astounding feats of skill and strength, fantastic dancing, and wonderful singing. The action was nonstop, and the costumes glamorous. The entire cast was incredibly talented! The theater itself is small and intimate. It seems that every seat is the best seat in the house. You'll feel like you're part of the action!

Very sad. What they call a "deluxe king" is a small box with a bed. Loose $500, don't expect any comps. Can't speak with a casino host, employee goes back and soeas with them for you. Won't go to a ceasers property in reano ever again. Treated awesome at harrah's metropolis and ceasers Vegas. This is trash. Extremely disappointed.

Cabaret Le Cirque Eldorado's current show for summer 2023. Truly the best variety show I have seen in the showroom to date. Cabaret sexy, funny and fabulous music. Le Cirque stunning performances. It's a must see because I don't want to spoil any of the fantastic surprises. The costumes are a bit circus and showroom combined. They were fun, sexy and all glam. The cast is over the top, starting with the devilish ring master/host. Madam Octavia the "queen" of the evening with a fabulous and powerful voice. There's no lip singing here. The ensemble of incredible dancers and singers add to the nonstop motion on the stage. Then the shocking cirque performers. OMG what they do. Your heart will stop, you'll gasp, you will be shocked, and entertained all at once. The music choices - finally!!! Finally someone has created a show with a mix from the 80's to current. Music that was superb and pretty much everyone knew. It told the perfect story. F, G, H rows are eye level with the stage. I feel the center in these rows are splendid. There are ringside tables and seats with champagne service available. Be careful, the bars on each side of the stage are included in the show. I'm posting just a few pictures for a teasing taste. Go, be entertained and enjoy.

The room was a Premium King, very comfortable. Staff very pleasant as most of Caesars employees are. I won over 1k but gave it back. Enjoyed my stay.

Our room was dated, but the service was friendly. Conveniently located on the Row where we could enjoy Brew Brothers as well as the laugh factory, without leaving the building.

Awesome Can't wait to bring my daughter to see it The ladies were great Fast paced with wonderful music. So funny and on point

Such a fun show. It was a perfect girls night out! Lots of laughter and so relatable!

We had an incredible time seeing Menopause the Musical in the Showroom! Thank you for making it a memorable afternoon for all of us girls going through the change!

Honestly, this place is great. The rooms are extremely dated. You can tell it's an older hotel however it is immaculate, clean and has a lot to offer. It is attached to two other hotels, the silver legacy and Circus Circus and the connecting walkovers lead you into a ton of different restaurants, shops, casinos there is so much to do at this hotel and it's reasonably priced.

I just want to say sh*t happens, but this is crazy. I paid $215 to sleep and eat on this bed. After sleeping, looked under the bedding and found this. Whats more crazy is that when i complained, they didnt give a sh*t. The front desk manager said they have to downgrade my room, unless i wait for my old room to be cleaned. So you want me to go back into that room with fecal matter. I cancelled the rest of my stay, got into my car and drove 13 hours home disgusted. Only thing i can think of was that Amber Heard was in the room before me. I called corporate, and just like the front desk they didnt care. They kept saying, sir we know how you feel, and i kept saying no you dont. So far no word from corporate. My wife made me throw away my clothes and my favorite pillow. Took several showers to get this ick feeling out of me. So whats the use of being a caesars reward member for over 30 years to be treated like this. What hotel does this to their customers???

Absolutely terrible. Front desk staff has been so rude the entire time. Music across the street so loud at night it rattles your windows. I understand it's a party town, but people also come here to work. Staff extremely inconsiderate. 0/10.

We went to the Eldorado Resort Showroom to see Menopause The Musical. It's a cast of four women sharing their experiences of aging. Their music, singing, dancing & comedy style is really upbeat & entaintaining !! The Showroom's acoustics & seating comfort exceeded our expectations.

We saw "Menopause the musical" as a Yelp Elite event. it was a great performance. Really funny with good actors. Worth paying for. Also ate at the Central Cafe. Good food. Great service.

We called and made a reservation for one night. We paid for it in full on the phone and were told there were NO CANCELATIONS, we paid $117 for the night. We got there and checked in and they charged me another $144. I said, sorry but we already paid. That is when they said there is a $100 deposit that would be charged, then refunded in 3 or 4 days if we did not use it, along with a $44 resort fee. Again, NO CANCELATIONS so we could not even change our minds. I feel that they were extremely dishonest, blatantly lied to us! I would never stay there again. I think they would get more return customers if they were honest.

Went to the Menopause show. Theater is large enough but didn't see a bad seat in the house. Employees were very helpful. The show itself was funny and very entertaining. Would definitely recommend this show to others.

Eldorado The Row is a wonderful hotel and casino in Reno, NV. It is right downtown close to all the entertainment venues and the Riverwalk. The rooms are spacious and clean and have wonderful mountain views. There is a Kurig coffee maker and variety of coffees in the room as well as real creamer and sweeteners. The staff is amazingly helpful and friendly. Best of all, the Eldorado has room service!!!! As most travelers know, many hotels have discontinued room service since 2020. The Eldorado still has room service which is such a luxury. Also, Millies breakfast and lunch cafe is good food, reasonably priced with an excellent waiters and support staff. I highly recommend the Eldorado if you are staying in Reno.

Had a staycation for the BBQ Brews and Blues. 1st issue was that only 1 elevator was working in the parking garage, which was quite inconvenient. The pool hours are from 9am until 7pm, and the hot tub was not available for use, which seems to be a standard issue at Cesar properties. The beds, although comfortable, could use more than just thin sheets as the heater in my room did not work. They do respect your wishes for no housekeeping services, which is nice. It's definitely not a super fancy place to stay, but it does the trick for a staycation when you don't want to deal with an Uber.

We took in the current show, Thursday night (Thanksgiving), performing in the Eldorado Showroom at the Eldorado Hotel and Casino Resort. "Christmas on Ice" was phenomenal! We thoroughly enjoyed it. The singing, the dancing, and the ice skating were top notch! The show was about 75 minutes long. Our seats were excellent, though in this intimate setting, I don't imagine there is a bad seat. The sight lines and distance from the stage look to be reflective of good design. I also found the ticket pricing to be quite reasonable, especially considering how professional and well executed the production. I highly recommend this show.

We had the best room ever very spacious with a tub right there in the room. The tub was humongous but the only problem was there were no stairs or easy way to get in. I have to also add we had a problem with room temp regulation. A tech was called before he arrived it was cold after he left it was oven like...we survived. I would say the rest of the ambiance of the hotel was outstanding.

I now come here instead of going to las vegas. I come here every month. 3 hotels connected together formed a great complex. 30 restaurants. Except no Chinese restaurant. Big mistakes because a lot of Chinese customers. People here are very friendly.

Wow, what a great experience in Reno! Cabaret Le Cirque was so fun and made me gasp out loud a number of times!! Remarkable talent and incredible showmen/women. Sat right up front, center stage, and as a bonus enjoyed champagne while watching the show. Smaller theater so all seats are mostly good seats but front row was definitely that much better!Such a great time & definitely recommended 100%.

We visited the Eldorado Casino in Reno early in Nov. 2024. While we were there, the power went out and we were left with money in slot machines that were all shut off, and a plane to catch. We notified Rachel Ostempowski, one of the slot workers. Rachel went on to notify Michele Kinsley of our problem. One of the chef's walked us out using his phone as a flashlight, so we could catch a ride to the airport for our flight. Everyone was so nice and they all went above and beyond to help us out. We were told that we would hear from them later. Much to my surprise, we received a letter from Tori Marshall, The GM's executive assistant, today. The letter included a check covering the amount of money left in the slot machine. These people gave me their word and all followed through with promises to help us out. The staff was fantastic during the outage and we will definitely make a point of coming back to the Eldorado next time we are in Reno. Thank you all for your help. Amazing Customer Service! Kevin McGrew

Wow, we really enjoyed a show Cabaret le cirque at Eldorado showroom. Theater inside was not that big but we can feel all excitement in the whole time. Acrobatics, singing and dancing all of them were fantastic. One of the best show I watched it lately. Highly recommended this show if you are in Reno.

OMG, such an amazing show! Unbelievable talent jaw dropping show. The strength athleticism of the acrobats was amazing! The theater is small, so no bad seats in the house. My family really enjoyed it, I highly recommend It!

Wow. We just attended the Christmas Wonderland holiday show in the Eldorado Showroom and it was wonderful. The venue is a perfect size and all of the seats are great and comfortable. The show was spectacular with all of the talented dancers and singers, the beautiful costumes and dazzling sets. Each show segment was entertaining and delightful to watch. They sang so many beloved Christmas songs and they danced the whole time. Highly recommend this festive holiday event for all, especially to families and kids to celebrate the joys of the holiday season. The experience was fun and special!

on 4/20/25 ,as soon as we walk in VIP gold room the guy Ryan gets up and walk towards to the lady at the Bar, whispers to her. I asked 1 Perrier, he said no more, then I asked 1 red bull's, he also said no more . I ask for a coffee and he asks my player and I show to him. my wife wants latte and he yells out loud ask my wife, let me see your player card. I told him that we are together. I just gave him player card again minute ago , he asked my player card again , I strongly believe he gave me a hard time and miss treated , he also told me the policy you can only have 2 drinks. that is false information, later on that nite, my other friend seven stars asks lady for Red Bulls and she handed it to him. the guy Ryan should treats all the seven stars players the same way and with respect. there is no customers service from Ryan. I'm thinking of going to Peppermill or GSR instead The Row

Check in today 4/6/25 @ 4pm. Room given 672 was reeking of cigarette smoke. Transferred us to 661, A/C not woking. Engineering came 2x to fix but can't fix A/C, still 74 temperature. My husband went downstairs to ask to be moved to a different room but front esk refused to process asking for my I.D. THI WAS 8PM already. I called front desk and talked to the supervisor. I complained that the first room change, they didn't asked for my ID, but this 3rd move, they refused to process room change without my ID. I was upstairs in the room with our luggage while engineer was hopelessly fixing the A/C. A tremendous inconvenience for us disabled seniors to be Transferring rooms 3x and going up and down to process change since it it the Hotel's incompetence and lack of customer service and poor facility. Ven talking to supervisor didn't do us any good. Excuses after Excuses. Our first time staying at El Dorado Reno and what a nightmare and worst experience ever. ​

Christmas on ice was absolutely amazing. It gave me all the good holiday vibes. The dancers, skaters and singers were so wonderful. I would definitely watch again. This would make a great Xmas gift For some. I highly recommend .

3 of us went up for the weekend to enjoy a nice couple of days of gambling. Wait, not only did we have a room? That was a sweat box and could not be turned out, but the casinos themselves were so miserably hot. That I tanked Presidents' Day in February was necessary for their casino. I will never stay at the El Dorado again.They need to do a lot of cleanup.They've got signs saying buffet this way.Buffet that way no buffets