Mikhil M.
Google
Disgusting. Found a dead cockroach in their cheese platter. Can't believe I ALMOST TOOK THE BITE.
EDIT:
Yesterday, I was gifted a cheese platter. There was a dead cockroach stuck to the truffle cheese ball which we noticed after picking up some cheese on the cracker. This was extremely distressing, and we threw the entire platter.
We contacted the company via Instagram and WhatsApp to inform them of the issue.
To be fair, the company responded promptly and maintained constant communication with me throughout. They acknowledged the seriousness of the incident and informed me that they had shut down their facility for two days to conduct thorough inspections. All pending orders were delayed, and comprehensive checks were carried out. They also arranged for a third-party investigation and additional pest control measures.
The company shared pest control reports from the past three months as well as the most recent reports, which demonstrated the steps they are taking to investigate and address the issue. They also offered a refund and a replacement. While I appreciated this, I declined the replacement, as after such an experience it is understandably difficult to consume the same product again.
I do not believe it would be right to take this review down. Incidents like this are serious and should not occur, particularly in food businesses. At the same time, it is important to acknowledge that the company took the matter seriously, communicated transparently, and took corrective action, which is reassuring to see.