V9009AZamberp
Google
[Copy and pasted from my AirBnB review, in they refuse to post it or remove parts of my review.]||||I rented both rooms in this AirBnB for one night for a whopping cost of $538.09, after taxes and fees.||||There were stains on the duvet. The walls are full of holes, scuffs, chipped paint. The towels are thin. The biggest issue, however, is that the listing fails to tell you that the restaurant below these rooms (which is run by the hosts) becomes a club for locals at about 8:45pm at night. ||||We ate dinner at the restaurant around 6pm. The food was okay. The waitress was rude. There was no music playing. We were in the rooms after dinner, around 7pm, and there was no music playing and no voices could be heard from the restaurant.||||At 8:45pm, the restaurant starting blasting music so loud that it vibrated the floor of the upstairs rooms. At 9:20pm, there was an "Open" sign still out front of the restaurant. There were plenty of people in the restaurant speaking so loudly (presumably over the music) that we could hear their conversations upstairs.||||Around 9:25pm, I called the emergency number provided by the host and sent a text message to that number. I received no response, however, the music was turned down slightly in the restaurant.||||Around 9:50pm, I decided to reach out to AirBnB's neighborhood support. After going through that process for about 35 minutes, I communicated to the AirBnB support that we just wanted the music to stop. They said they would reach out to the host and asked me to record the noise. Within 60 seconds of getting off the phone with AirBnB, the music completely stopped. Within another 2 minutes, there were no voices to be heard in the restaurant. We checked less than 10 minutes later, the restaurant was closed, locked, and dark. So, the noise stopped in direct response to my complaining to AirBnB neighborhood support that the restaurant is listed as closing at 9pm, but was clearly continuing to operate, at louder levels than its 5-9pm operating hours, well past 10pm. ||||The following morning, the host then had the nerve to text me back, after ignoring me the night before. She affirmatively asserted that the restaurant operates until 11pm and there were "paying customers" there until 10:20pm. She also admits to being in the restaurant until 10pm the night before, when she ignored my call and text message. When I told her that she misrepresented the rooms by listing the restaurant as operating from 5-9pm, which I supported with screen shots, she became defensive and arrogant to the point that I literally had to tell her to stop texting me.||||My advice is to avoid this place entirely. If you are in the situation I was in, where you don't realize that the restaurant becomes a club at 9pm for locals, contact AirBnB and threaten to leave. AirBnB knows this is fraud, but because we stayed the night, we lost the grounds to get our money back. My strongest position to get at least some of my money back was when I was on the phone with neighborhood support around 10pm at night, because if I had left then, I would have won a charge back easily with my credit card company.
