Shou A-jah
Google
I have repeatedly received folios and invoices after my stay in the summer containing other guests’ personal information, which generally includes their names or Marriott rewards/loyalty numbers and room number.
This is a serious privacy and security issue. Even after reporting it to the property and Marriott Case Resolution, the errors continued. This is not an isolated incident and demonstrates a lack of proper staff training, accountability, and attention to guest privacy.
Despite being a Marriott Bonvoy® Gold Elite member and just two nights away from achieving Platinum status, my experience at this property has been extremely disappointing. I achieved my status without a Gold or Platinum challenge in less than four months, traveling for work, and previously held Gold status with IHG and Hilton. I did not status match with Marriott, which highlights the loyalty and engagement I have shown with the brand.
I have reviewed many other Marriott properties positively, which makes this experience stand out as particularly unacceptable. I even booked another Marriott property for tomorrow, which will officially make me a Platinum member, yet I am forced to question Marriott’s commitment to protecting guest information and providing reliable service.
This situation has left me no choice but to share my experience publicly so other guests are aware of the risks at this property. Marriott must take immediate corrective action to protect guest information and uphold the brand’s standards.