Ellis Hotel, Atlanta, a Tribute Portfolio Hotel

This location is spot on and so convenient and the front desk associates are so business savvy and conservative. The parking attendants are so polite and honest about policies and parking as well as booting and different site seeing places in downtown Atlanta. The food prices are so affordable compared to most hotel snack prices. This location is so low key and spotless. House keeping did splendid on my room. I have no complaints. Will return and I extended my stay 3 days. Kudos for Ellis Hotel #coolest

Overall, good price, great downtown location, but even in this nice area, this is a problem with aggressive panhandlers, homeless and beggars, which is very sad but a definite comfort and safety concern. I like giving a rating to each category: 1) Location to Mercedes Benz stadium and State Farm Arena: 4.5 out of 5 (need to walk a bit, deal with beggars, etc)... 2) Room comfort: 4 out of 5: VERY quiet and dark (NICE!); room very small, but again, quiet and comfortable...Small fridge in room helped... 3) Front desk/employees; 5 out of 5... super friendly, professional, helpful, etc... but unfortunately I must mention about the problem with the begging, the aggressive panhandlers and the lack of safety felt in some of these areas. 4) Proximity a nearby Waffle House (walking distance): 5 out 5 We were advised we could take the train (MARTA) and we did (very inexpensive), but as soon as we got off the platform, we were immediately approached by a "friendly" guy who could have easily been a problem if I didn't give him a few bucks for pointing me up the stairway... we did not take the train (MARTA) back to the airport just for this reason. Upon getting up on the surface/roadway... two more people asked us for money.... never saw one Atlanta police officer (or cruiser) during our multi night stay, even with Beyonce in town for the Cowboy Carter tour. Having said that, we got through it, but I wouldn't be comfortable if my wife and her friends were traveling. 4)Would I stay there again? Most likely yes, based on price, friendliness of employees, location (minus the beggars) and comfort of the room (keep in mind that it's 55.00 per day to park your car there, since it is downtown).

The Ellis is Southern Charm in a modern package. Every staff member I interacted with genuinely seemed to want to be helpful. My room was meticulously clean and uncluttered with a piece of artwork by one of my favorite artists. Space is efficiently utilized throughout the hotel. There were plenty of hangers, the towels were thick, and the carpet has a pattern that doesn’t make you dizzy in the halls. I heard no noise from neighboring rooms and rarely heard anything from the hall. |The baristas in the mornings and bartender in the evenings were all beyond courteous despite the chaos of a large group requesting service all at once. Louis at the front desk is a gem. He offers dining recommendations, gives directions, and greets every guest like family.

This hotel has helpful and hospitable staff who were nice, however my experience was far from exceptional. The hotel is dated, shower only— no tub and the shower is either too hot or cold. Hard to regulate. No microwave— only a small fridge. Although the sheets and towels were white and replaced daily, I managed to returned home with blisters that resembled being bitten by bed bugs on my forehead, chest and my middle finger. They claim to do hospital grade cleaning but the furniture is dated and who knows where the bedbugs came from. Will not recommend nor return. My room number was 1105 on the 11th floor.

We had a wonderful stay at the Ellis Hotel! Our room was spacious, very clean, and comfortable. The staff was professional, attentive, and went above and beyond — they even met us at our Lyft to help with our bags when we returned after checkout. Truly thoughtful service. We felt well taken care of and would definitely stay here again!

We stayed at Ellis Hotel, Atlanta, a Tribute Portfolio Hotel during a recent conference in downtown Atlanta. The hotel’s location was ideal—right in the heart of the city, making it easy to access everything we needed. We found the room to be very comfortable and quiet, perfect after long days at the event. We enjoyed our stay so much that we decided to extend our trip for the weekend to explore the area more. The hotel staff was incredibly friendly and accommodating, and they made it very easy for us to keep the same room for the extra nights. Special thanks to Stacey at the front desk and the lovely lady at the café—they were both very kind and helpful throughout our stay. Also, the housekeeping team did an excellent job keeping everything clean and tidy. Highly recommend this hotel for both business and leisure stays—great location, welcoming service, and a cozy atmosphere!

The staff at the hotel was simply amazing! However, given that the hotel is considered a Tribute Portfolio...the rooms do not give a luxury feeling and need to be updated. I recommend taking the carpet up in the rooms and the halls to give a more elevated look. Also the room design needs to be updated. The room was clean and the bed slept well. The sign also needs to be power washed. An overhaul could make this place a gem!

The rooms were very clean but could use some touch ups (paint peeling off the bathroom ceiling), staff was friendly, location was real close to the MARTA train. Overall it was pretty good.

I had a perfectly delicious meal in the Ellis Hotel Restaurant! Dani was a pleasure and knows how to be a part of a memorable meal! My room is beautiful, the Valet Service is spot on and Reception understands southern hospitality! The Gym however is SMELLY, really SMELLY.

Nothing special here. I stayed here fore a few nights for a conference. While it was within walking distance to the conference center (Hyatt), there was little else near by aside from homeless people and folks asking for money. Parking was stupid. The valet it was something to the effect of $60/night and parking in the remarkably sketchy lot a block away was $40. The first room they put me in when I arrived had a lovely view of a brick wall out of the windows and the AC didn't work. They did switch my room to one that was much better on the 15th floor. The place is super dated and shows its age, but it served it function. I think next time I will spend a few extra dollars and go somewhere else.

Very clean hotel with a great location in Atlanta. The staff are professional and caring. Unfortunately, I could not get a good night sleep here with the air conditioner clicking on and off and the toilet making a refill noise throughout the night. Maybe being a noise machine.

Fool me once, shame on you. Fool me three times, and I probably need better counseling on travel planning. I took a chance by choosing Ellis again for a very recent trip to Atlanta. The result was the same. Sub-standard service with communication prior to arrival and again on arrival. The Bonvoy app confirmed the request for an earlier check-in. A text message I began hours before received zero real response. It was to confirm everything would be OK, after earlier challenges. On arrival, they were not ready yet again. There was no recognition of loyalty status whatsoever, but that's not really important. The assigned room was definitely not optimal. The bed, however, was extremely comfortable. The lighting in the bathroom is rather dark. The tub is very slippery when standing for a shower. The later check-out was confirmed at the front desk, and the DND tag was put on the door, but housekeeping did still knock repeatedly, waking me and requiring a trip to the door. Trying to find at least one more positive thing, this hotel is very close to MARTA station for any needed transit. I cannot recommend Ellis Hotel to others, and I've surely learned my lesson as well. No additional repeat visits for me.

The place felt very cheap and underwhelming. There was no soap dish, the body wash dispenser was broken, the mini fridge was lukewarm and opened with difficulty. The staff was nice but didn't compensate for the fact it felt one small step above a motel.

We valet parked they lost the keys to the car and they couldn't find the car in the parking garage. They said it was because someone that doesn't usually park the car did and he just parked them anywhere!!!! Between losing the keys and not knowing where the car was parked it took almost 2 hours to get the car! But we weren't the only ones!

Stayed at this Hotel because rooms were sold out at the Westin for the conference we were attending. These are efficiency rooms, tight with large furniture. There is no pool, restaurant or bar on-site, so be prepared to walk to find your meals and entertainment. There is a hidden food court under the CVS down the block with many food choices. City streets are dirty and urine soaked. Area homeless population is prevalent and will approach asking for handouts. I don't recommend walking in the area alone in the evening.

Meh. At over 100 nights traveling this year and only 2 reviews written, I can say The Ellis was a disappointment. As a Tribute Hotel, it was lacking, unlike the Hotel Forty Five in Macon or the Renaissance in Denver. Two of the front desk clerks were curt and barely looked in our direction at check in or when responding to questions about the hotel. The rooms were fine, but lacked the character of a Tribute Hotel and it took over 7 hours and multiple messages to receive toiletries. Much better stay and customer service at the AC, Marquis, Moxy or Westin.

Terrible experience! This is a very unsafe place. Our truck was stolen by the valet service and the hotel is acting like nothing happened and not cooperating in anyway to try and rectify the situation.

First thing if I have the option to give a half of a star I would! Booked a room in March 2022 to stay at this boutique hotel for Carnival 2022! When I got there after driving for hours I was told that my queen room was ready and I explain I didn't have a queen room I can I reserved a double room and even provided them the details from the email confirmation. I was then told the reservations does not have an accurate count of their inventory!!! That automatically blew my mind I've never had this issue before after about 35 minutes of calling other hotels in the area which I was told no one would have any availabilities because of a convention in town the front desk attendant stayed it I have a room that I just found for you. I go up to the room and I automatically noticed that it felt humid and dank! I was also very much unimpressed and nothing about this hotel says boutique. It definitely felt like the phone was stuck in the 70s. I took off my shoes and stepped on the carpet and yes indeed the carpet was wet the entire carpet was wet. I packed up my things and went back down to the front desk and told her to cancel my stay! I also asked her if there had been water damage in the room I was the carpet shampooed and she said yes three days prior which is probably why the room was still available because they knew the carpet was still wet. There was also water damage on the ceilings envy a poster on the headboards was lifting in some areas.But this attendant that was very friendly in the beginning now became very nonchalant that I wanted to leave! like really! So needless to say I was so upset and disgusted by this whole experience that I didn't take any photos. But this hotel is the prime example to read reviews I book this hotel of someone else's recommendation and they didn't really look at the reviews they just looked at photos. Parking is also the worst I have ever seen. Valet is $45 a night and to even get access to valet you would have to circle the block about five times for a spot to come out. If you use the parking garage it's about two blocks away also very inconvenient! Needless to say I will not be back!

Very nice Marriott property that is in a good location. Staff was extremely welcoming and efficient. Valet parking was quick and attentive. Room is small but has full amenities and very comfortable bed. Modern TV and work station. Will stay here again when I am in Atlanta on business.

Not a real restaurant. It's prepackaged food heated to order. Completely false information by hotel staff. Hotel staff stated the restaurant is open. But they have Starbucks minor breakfast food for breakfast with no real menu or food. Nothing is fresh here. Don't get fooled by the hotel if you call. This restaurant is not open. Better off ordering food from local restaurants. It's basic finger food here. The cook needs a raise and promotion. He is the best employee who actually works hard and cares. The other employees either bring their kids to work or stay on FaceTime with their man who is in bed instead of helping customers. Poorly ran hotel. This should not be a Marriott hotel.

Loved our stay here during the Super Bowl. The four stars is for the staff, the hotel itself I would give three. Our room was really tiny, but other than that we were happy with everything. We were checked in by manager LJ and she sent texts to us during our stay to see if we were still happy with everything as well. Cleaning was both friendly and very good, actually this entire staff is SO very nice and helpful I think i would name this one of the most pleasant hotel stays ever. They have a small bar that was not used much during our stay, we just saw a couple of people there. We visited it once and it was perfectly ok, but you have The Ritz just across the street so the competition is tough...

I stayed here for a conference and was unimpressed. Parking is $42 per night, so we instead found a spot that was $5 a night. That's pretty absurd if you think about it. Upon checking in, the front desk agent asked for confirmation that I was checking out on Friday, and I told her no, we were leaving Saturday. I had two separate reservations that essentially needed to be merged. Follow along with me on this. She said she couldn't link the reservations but that it would be fine. Hallways smelled like spoiled milk. On the first full day of our stay (Thurs), housekeeping came at 1. The next day (Friday), housekeeping came at 8am. When I saw the housekeeping staff midday, they said, you're leaving at noon right? I said no, I leave tomorrow. On Friday, at 6pm, we returned the room and our keycard didn't work; they had "checked us out". So we went back to the desk. **No apology** just new keycards... They obviously couldn't get their you-know-what together. Checkout was more of the same. Unfriendly, inconsiderate staff. This place is not worth what you pay for it. The staff could be nicer. And they need to figure out a way to ensure the checkout dates are accurate....

Does Ellis Hotel live up to their claim of being ATLANTA'S #1 HOTEL AND DOWNTOWN'S ONLY BOUTIQUE HOTEL? I think definitely not. The check In/check out lobby was nice appearance wise though small and not as open or spacious compared to other chain hotels. The receptionist were sweet with allowing to check our bags since check In wasn't until later. Complementary coffee is offered in the morning however I think that services starts at 7am as it wasn't offered earlier. There are only two elevators available so be prepared to wait during busy times. Noticed that the hallways are narrow. Once getting into the room, I checked the sheets to realize they weren't dried all the way with some spots being wet. There was hair present in the shower. When the shower water ran, a rancid chemical aroma would come up from the drain pipe. How relaxing! (Sarcasm). The thermostat must be broken because the room didn't feel like a cool 72 degrees or when we bumped it down to 65 to try and get cooler air. Gosh it got stuffy and hot! There are two water bottles present when entering which we did not touch! Some of the reviews have said they experienced being charged $2 for them.

I checked into this hotel as the finale of my birthday weekend for some alone time! The room was gorgeous. I had a great view, and everything was clean. I went down to have a nice meal in their on site restaurant, and was there just in time for their wine special. Valet is $25 and it took me a while to actually find the location for me to park to drop off my card, but other than that the staff was amazing and I had a relaxing time. I would book again!

This is a review of the Terrace Bistro restaurant. We were staying in the Ritz Carlton across the street, but the menu appeared much more appetizing here. And the food was pretty good: hearty and well-cooked scrambled eggs for breakfast and coarse cheezy grits, pretty good lunch menu too. But though the staff were very friendly and helpful, service could be spotty. A 6-person party overwhelmed their kitchen even on a very quiet day, and it took an hour for our lunch to arrive, and they didn't apportion dishes to the separate bills correctly. We got the wrong sides at breakfast and completely cold coffee. But the problems were fixed cheerfully, and I'd say this is a good breakfast place.

If you are looking for an affordable property that is close to the metro in downtown Atlanta this is a good choice. The staff here lacks professionalism. The front of house staff spent the day slumped over a podium in the entrance vestibule. They never looked up or appeared to care about anything going on around them. They kept their hoods up and their eyes glued to their phones. The hotel is dated and has the classic feel of a retrofit--small rooms, small hallways. The staff seemed to congregate in the lobby and were frequently so involved in socializing that it felt odd to interrupt them with a question or request. Calls to the guest service line often went unanswered so clearly, like many properties they have a staffing shortage. We held business meetings on site for two days. While the food was fine the service was lacking. Meeting planners beware--this is not a property with attention to detail. One day we had roll ups with silverware for lunch service. The next day we had plastic utensils like you find in "to go" orders. The good news is, this place is right across the street from the Ritz Carlton--so when you need to, you can pop into the bar or restaurant over there and enjoy a Marriott team that gets hospitality right. The reason to stay here--price & location next to MARTA stop. Keep expectations low.

Location is convenient to my downtown office. It's an old building that's been turned into a tribute hotel. Rooms are really small...one of the smallest I've seen. There's barely room to walk around the king bed. They include a luggage rack, but there wasn't actually anyplace to set it up without blocking a door, so I ended up putting it on top of the desk. Bathroom was nice, and everything worked well and was clean. Restaurant and bar area were kind of lacking, but the breakfast buffet was good and reasonably priced for a downtown hotel. All hotel folks were pleasant and helpful. Probably wouldn't be my first choice, but if the Ritz or Westin were too much, I might stay there again for a short trip.

Outdated room & the rooms are extremely small. The room did not feel clean to me. Although, the staff was super welcoming & friendly they really need to work on getting those room together.

Let me start by saying, this is one of the BEST hotel experiences I have EVER had! My husband and I decided to stay at this hotel for Valentine's Day. We searched the Atlanta area and selected this one. Being from Dallas and traveling all over the United States, we know a great hotel when we see one and this by far makes it to our TOP TEN list. Upon arrival, we were greeted with a smile and a warm welcome. The hotel was aware that we were celebrating Valentine's Day with them and went out of their way to make our room VERY special. Our room had rose petals on the floor, from the door to the bed. A swan heart towel sat in the center of the bed and chocolate covered strawberries were on the desk. WOW!!! All I could do upon seeing this is cry, hug my husband and fall in love all over again. The room and bathroom was so fresh and clean. We did not valet, rode Uber from the airport so no need to valet. Everything about this hotel from the staff, rooms, decor and restaurant was simply AMAZING!!! THANK YOU MANAGEMENT and STAFF. This is officially my hotel of choice whenever I travel to Atlanta, Georgia! I will return and book AGAIN, AND AGAIN AND AGAIN!!! I wish I could give them 10 STARS because they certainly deserve it!!!!! :)

Location. Excellent. We walked everywhere we wanted to go. Also, it's the official hotel for the Georgia Aquarium. Service: Super friendly. Atmosphere: pleasant. Ambiance: hmmm....clean but has a fancy "Days Inn" feel to it. The furniture was modern and nice looking but had a definite well worn look to it. As someone mentioned earlier, maintenance issues. Parking: bring extra $25 a day. We went for a 3 day weekend jaunt to Atlanta for a concert. The location was convenient to everything we wanted to do. Atlanta traffic is nuts, even at midnight it was bumper to bumper. Worse than NYC. Our stay was enjoyable. Nothing to really complain about especially since we got the room for a deal. The Ellis was clean and that's all I truly care about. We've been to some amazing boutique hotels and the Ellis doesn't hold a candle to them. But again, clean, convenient and friendly. The Ellis isn't swanky or crazy beautiful. It's not bad. It served its purpose for a wonderful weekend.

I dropped by for a drink in the bar. The only reason...it's supposed to be the most haunted hotel; 119 died in a fire in the 1940's. Most ppl killed in a hotel fire in the US. The Ellis Hotel. So, I spoke to 2 bartenders and they never experienced anything. They did say guests , and the maids have experienced, smoke smell, movement, sounds and apparitions. I wondered the floors As much as I could to take pictures. I ended up in the basement. I was stuck there because you need a key to get in the elevator. A man showed up and said, " u need a key to get out, you can use mine". He was gone and the elevator took me to the lobby. I can swear I saw the man and he swiped his key to get me out of the he basement, but he was gone!!

This is my 1st time in staying at this hotel for leisure and not business. I arrived earlier than expected and met Derrick at the front desk. From the time he said hello until I got on the elevator I knew it was going to be great. So happy! Derrick was the shitttt! Can't wait to return.

Great staff! Derrick was extremely helpful & courteous. 1st hotel booked was a nightmare. Spoke with Derrick and quickly assisted me with getting another room at the Ellis Hotel for the weekend.

I stayed at Ellis Hotel with my mother the weekend of the Bronner Bros. hair show. I was originally at the Hilton Hotel but due to a mix up when booking we only go tone night and we're unable to extend our reservation as the hotel was completely booked (much like most other notarized hotels in the area). In hind sight I am so glad for the mishap because my stay at the Hilton was sub-par at best. Upon arriving to the Ellis, my mother and I were immediately taken aback with how amazing the front desk staff was. They checked us in early without any hassle (I'm from NYC & that's virtually unheard of)! Our room was spacious and clean, complete with a smart TV for us Netflix lovers and a slew of cable channels to choose from. When we approached Derrick at the front desk to ask about the late check out policy he responded with "whenever you're ready to leave, is when you can check out" and arranged it so we didn't have to check out until 3 pm the next day!!! I mean seriously, it's hard to find that kind of customer service outside of maybe Chic-fil-a. Special mention & consideration for the bar & restaurant located in the hotel. Drinks are delicious and the truffle fries almost caused a fight at my table because they were so good nobody wanted to share. Overall I don't think I will be staying at any other hotel while in Downtown ATL ever again. I highly recommend to EVERYONE!!!

This is my first time staying at the Ellis hotel and I'm very impressed. I was greeted by a wonderful clerk named Derrick . He had great energy and was very informative about the city and the hotel. I've never written a review for a hotel before , but his kind presence and professionalism really impacted me. If your in Atlanta stay at the Ellis and let Derrick take care of you!

A great place to stay when visiting downtown Atlanta. Located on Peachtree Street near many of the downtown hotspots. Marta station just feet away and a trolley stop across the street so you can get anywhere. The bar is great and the breakfast, while not free is fantastic. The people that work there are as professional as it gets. I felt very welcome. The hotel itself is beautiful. I was told that it was remodeled not too long ago. Other Yelpers mention a few shortcomings in the room areas but for what I paid for the one night I stayed, I'm not complaining. If I needed a room large enough to house a family of five I would have stayed across the street at the Ritz Carlton.

I do not know where to start other than WoW! My Husband and I were spending 4 nights in Atlanta for my 30th birthday and our 10th wedding anniversary and we are so happy we picked Ellis! After a long drive from Florida, we were welcome by the smiling, friendly, and amazing Derrick. When is comes to hospitality, I have never seen better, he went above and beyond to make sure our room was perfect for our celebratory weekend! His service is second to none, we have travelled around the world and have never seen better. The first room we were assigned was nice but lacked a view and had some a/c issues. Funny thing is, just as my Husband and I were discussing this we received a text from Derrick at the front desk, he was checking on our experience. We sent a simple text stating the issues and they were immediately remediated by Derrick who also upgraded us to a larger 15th floor room with a beautiful view due to the inconvenience. Derrick also recommended some amazing restaurants and clubs to attend while we were in town and his recommendations definitely delighted us! The Red Phone Booth has become one of our personal favorites. Over the last few days it has been a joy to walk in the front door and see Derrick's smiling face and welcoming personality each night as he is currently working overnights. We checkout tomorrow and are sad to be leaving as the Ellis definitely feels like our home away from home. Between the amazing valet service offered by awesome Tori of LAZ and the amazing Derrick of Ellis, you cannot go wrong staying at the Ellis on Peachtree. Add to it the great service at the bar/restaurant especially the server/bartenders Antoinette & Dani and it's a trifecta of greatness! Very much looking forward to our next trip to Atlanta, where we will of course be staying at the Ellis, as long as Derrick is there. Thanks for an amazing 4-day anniversary/birthday weekend!

Upon returning home and unpacking I noticed my Diamond Cross necklace valued at $1,500.00 that I purposely hid in my luggage was no longer there I called the hotel to report it and was and still being treated horribly. I've never spoken to so many dishonest and unprofessional people in one place from the Managers down to the front desk staff. It was upsetting enough knowing that someone went through my things and stole something that was dear to me, but nothing tops how the staff has talked to and treated me during this process. I will NEVER STAY AT THE ELLIS HOTEL OR RECOMMEND IT!!!

This is a nice choice and certainly a competent, comfortable hotel, but I didn't find it particularly special. The service ranged from good down to a little lackluster--but I will note that when I called down to room service to get a couple of bottles of tonic water, they were there within 3 minutes and didn't charge me anything. Little less successful in the lounge at night when there were only a few customers, but the bartender seemed more interested in polishing glassware and chatting with co-workers than in helping customers. I liked the room. They're not huge (I had a corner room, which was cool and I think gave me more bathroom space) but they are nicely appointed and soothingly, if a little blandly, designed. No bed comfort problems. Probably good for work, as there was nice desk space and a comfortable chair with a good lamp. I also liked that the room had several windows, which opened a few inches. The blackout drapes were very effective. It's a short walk to a MARTA stop and it's diagonally across from the Ritz Carlton if you want to try a more complete bar experience. Free wifi and boarding pass printing add value.

The service here is above average for the most part, but everything about the hotel itself is average - not bad, but not unique or great. I guess I was expecting something more from a "boutique luxury" hotel, particularly with its branding and promising exterior / history. The interior design is generic. The Terrace restaurant reminded me of a Holiday Inn Express. On the up side, it's literally across the street from Marta downtown. I didn't even need a car in Atlanta, which is saying something. It works fine as a hotel, just doesn't differentiate itself like I expected when choosing to support a local place over a chain. Maybe I've just gotten accustomed to the funky boutique hotels that take chances with art.

Misha was phenomenal and had great customer service. She went above and beyond to give me Atlanta recommendations and was so friendly. The room was clean and comfortable. Would definitely stay here again!

The staff is amazing. I can't say enough good things. Helpful, friendly and they made me feel at home Something that has never happened at a hotel before. The hotel itself is in the heart of Atlanta so you really do feel the city here. It's decor is unique enough that you don't feel like you're in a run of the.mill hotel. Above all, it's clean and we'll maintained. It set a new standard for.ky expectations when I travel.

I am disappointed that this review is not going to be a good one. I have been wanted to stay at this hotel for over a year after viewing photos, reading many reviews and my love for boutique style hotels. The Ellis Hotel did not meet my expectations. I checked in here after staying across town at another hotel for one night to be closer to a conference, I was attending. Although I did not expect my experience to be on the same level as the prior hotel, I didn't expect a below expectation stay either. First, let me say front desk and maintenance staff here get a solid 5 stars. Friendly, accommodating and personable. Can't say enough complimentary things about them. For the rest of my stay, it was just mediocre and that's a modest description. For 2 nights I stayed on the women's only floor. In my opinion, not worth the extra money. Basic & no frills. 1st mishap, housekeeping doesn't restock the toilet paper with no extra rolls & WiFi connection was poor both days in the room. I then moved to a room with 2 queen beds to share with a friend attending the conference. Poor WiFi reception & everyday had to log back in and one day had to log in multiple times, telephone buttons didn't work for all options and speakerphone didn't work in one of the rooms, one wine option and a small platter of what appeared to be roasted veggies for happy hour, room service tray from one evening stayed in the hallway until the next evening when I called downstairs to advise it was outside of the door, multiple ants on the television console/dresser.... In the hotel's defense when I reported the ants, they did move us to another room, which was appreciated. However, too many other things happened during my stay that were disappointing, so the gesture was too little too late for me. I would not describe this hotel as luxury, posh, or opulent, it's just mid range. I will not return, The End.

I had to give this hotel a star to post a review . I can't believe for a minute that this is a Marriott property. This has to be the worst hotel I've ever stayed at .... why do the Marriott reviews say five stars ? The employees are beyond rude ! Please don't waste your money I can't believe this ! I've asked repeatedly for hot water , to unclog the sink ..... the restroom I'm livid ! This is the dumps ! Upon asking for a manger I was told " nope , ain't one " they probably in the bed sleep or something ... this is no way to do business ! Horrible and rude employees!

I usually stay at another hotel but because of some event going on, I had to choose a different hotel, so I chose Ellis Hotel. I arrived at the hotel and while the receptionist was not rude, he was also not welcoming either. After I made small talk, he opened up. I must say that the pictures look nothing like the actual room. I was quite disappointed. The elevator was super slow and the food selection at the onsite restaurant is quite limited. To top all of this, even though I had the do not disturb sign on my door, the housekeeper still knocked on my door as I was napping before checking out. I got annoyed just and left right away.

Had our quarterly coaching meeting for our clients at the hotel. I have never seen such a high level of service from a boutique hotel like this. The manager, Larry, knew our staff and many of our participants by name, and made us feel very welcome and important. Room temperature adjustments were made within a couple of minutes, and we were checked on regularly. The staff were competent and polite. The front desk team had all of the answers to any questions we had. They even helped us to have an after meeting rendezvous at the secretive, speakeasy themed, "Red Phone Booth". The rooms were clean and had a great view. I would definitely recommend to anyone looking to visit Atlanta, or host a meeting there to check this place out. Thank you, thank you, thank you, Christian Lafferty Chris Collins, Inc.

Stayed here for one night and I won't be coming back . It was a very small boutique hotel and I knew it would be hit or miss. I expected something a little more upscale for the price. No refrigerator, no toiletries in the bathroom and nothing that made it feel "boutique like". The room service was absurd! After fees one single burger with soggy cold fries was $40. The beds weren't the most comfortable and I asked for late check out but woke up to a maid opening my door. The "city" view was a brick wall to add a cherry on top. I'd stay at a big chain over this "boutique"

Don't let looks deceive you. I was pleasantly surprised by the customer service, promptness of the maintenance staff and amenities that this hotel offered. Fredrico, provided good conversation and excellent customer service as he quickly replaced my refrigerator. Also, the front desk was nothing but helpful as they truly made me feel welcome in my "home" away from home. Would definitely recommend!

Very disappointing! We stayed one night - and that was one night too long. From the start, we had multiple issues with our stay. We reserved a king bed and were given a tiny room (facing a brick wall) with a full size bed. We did switch rooms. However, the air conditioner and the TV did not work in this one. We tried to order dessert from room service. After calling multiple times and not getting an answer, the front desk had to write down the order. The food (mediocre- at best) arrived 30 minutes later. The room was so hot that we were unable to sleep. We checked out as early as possible. We also found the customer service to be incredibly rude. Upon checking out, we mentioned the multiple issues with the stay. They did comp dessert - but only after we asked and only after telling us that they reserved the right to put it back on the credit card. As we requested our car from the valet - the valet asked us to wait since they didn't want to go out in the rain. There are plenty of great hotels in downtown Atlanta. I suggested using one of the others.

Also disappointed to not be able to write a decent review. Beginning with getting out of my car to check in. Not one person offered to help with bags. Room is dirty, ac fan won't shut off. No safe, refrigerator and very poorly decorated. The room has furniture that appears to be left over from the old Days Inn. See photo. Could be great. No doubt due to great location, the price will stay"great", but certainly not the accommodations.

Our car was totaled by a negligent valet. The hotel and valet company did nothing. We stayed at the Ellis Hotel for our fourth anniversary to attend the Atlanta United game in early June. After a day at Stone Mountain, we dropped our car off with the valet along with a $5 tip in order to get ready for dinner and the game. That was at 3:30PM. At 10:30 at night, we get a call from the hotel that our car was left out on the street for over 7 hours where it was totalled in a hit and run. We have been dealing with the police for 9 weeks trying to get the case resolved, and our case agent with APD commented several times about how uncooperative Mr. Caffey (the valet) had been. He was also incredibly disrespectful to us during the encounter and misplaced vital information relevant to our case like witness statements and phone numbers that would have benefitted the prosecution of the hit and run driver. The hotel during this entire encounter was not helpful, apologetic, or respectful. We stay in Atlanta 20-30 nights a year and I have told all of our co-workers and friends to avoid this hotel like the plague. Now we are out over $1,000 and countless hours of stress and worry because Mr. Caffey and the Ellis Hotel were not capable of doing their jobs correctly. On top of the very disappointing encounter with the valet, our bedsheets were put on wet (gross) and there are several pan handlers surrounding the building that made us feel unsafe.

Wow. As a consultant who travels every single week, I've been to a lot of hotels. This one, along with the Moxy ATL, have got to take the cake for the absolute worst hotels I've ever seen. Imagine a combo of 80's style ripped up decor with 70's style uprooted carpet with a staff that couldn't care less about doing their job. I had to request that the bathroom be cleaned after I checked in - someone else's hair and particulates were everywhere. Then I went to use the room phone for room service...the room's phone had been fully disconnected?? The room was clearly not vacuumed and entire area was covered in dust. It's obvious to me that the cleaning staff here just tucks in the sheets of the bed and do not sanitize/service any thing else.

Decent hotel. Very small rooms. Clean. Staff excellent. Kind and accommodating. Extra kudos to Cyneesha in the bar.

We stayed at The Ellis Hotel for three nights for our anniversary weekend. They checked us in quickly and got us set up with the information we needed regarding wireless and neighborhood information. The location was great (two blocks down from Marta), and on a main strip near a Braves Bar and Grill, a 24-hour CVS (which closes for 1/2 hour every night for deliveries), Hooters, etc. We got up to our room and noted the room was a great size, the bathroom was high end, but that the bed itself could use some updating. The headboard was ripped, the comforter was lumpy, and the sheets were put on the bed inside out. The hotel was fine, we got a great deal on Priceline, but I'd look into staying elsewhere on our next trip.

I have plenty of good things to say about this hotel! My friend and I stayed here for 8 nights for a week-long research opportunity at Georgia State University. First of all, this hotel is a very convenient location in the heart of downtown Atlanta. It's right across the street from the MARTA station, and less than a block from several restaurants, a mall, and a convenience store. Our room was clean and comfortable from the beginning. We were located on the 15th floor, with a nice view that faces downtown. Because of this, it would get a little noisy at night, but it honestly didn't bother me all that much. One of the things that I will rave about forever is the breakfast. For a few days, I decided to order room service breakfast. You receive a paper on your bed which you can order food from, and you leave it on your doorknob for the staff to pick up. Both days I ordered an omelete with breakfast potatoes. The portions are large, and you can tell that everything is cooked fresh! Definitely the best hotel breakfast I've ever received for the price! Not to mention, the staff was always good about bringing my food to me within the time limit that I specified. I appreciated this so much because most days I need to be at the law school at a certain time in the morning. They also have a "grab and go" option in the first floor restaurant where you can get a box and fill it up with breakfast items from the buffet line. I really enjoyed this option on the days that I didn't have time to eat breakfast in my room. The only "negative" things I really have to say about The Ellis is that they don't restock your toilet paper unless you ask, and some days they will skip housekeeping if you are still in the room when you drop by. However, it didn't affect my stay too badly. Lastly, the staff at The Ellis are extremely friendly and courteous, and the service is top notch. I really appreciate them! I will definitely recommend this hotel to anyone wanting to stay in Atlanta.

Stayed here from 5/13-5/16. Had to call front desk every night due to noise. There is a skate boarders dream park right next to the hotel. All night you hear people screaming and yelling. Skate boards jumping up and down, slamming on railings and concrete stairs.You can here them all the way up past the 9th floor. Then the walls are so thin that you can hear everything, and I mean EVERYTHING going on next door. Rooms are tiny. The only reason for 2 stars is because housekeeping was great. I would never stay here again.

Nice room, a little on the small side. Great toiletries...Molten Brown...lush and delicious. The only thing that made me knock down my experience would have to be cleanliness and attention to detail. The reason I prefer boutique hotels is because they always seem to care about the little things and go the extra mile. The dust ruffle on the bed had ketchup or BBQ sauce spilled on it. It made my stomach drop. There were rings and dust in places that should have been dusted with the previous checkout. The price was good, but there are too many hotels in Atlanta for these things to be an issue. The thing that won me over was the hotel restaurant. My husband and I both had the American Breakfast as we had the package that included breakfast. I'm glad we we able to enjoy breakfast on the terrace overlooking Peachtree Street. The food was pretty good. I do not know if I would stay there again. For the money, I think I could find better in the area. It was convenient to be in close proximity to so many restaurants and be in walking distance to Philips Arena.

Hotel staff was very friendly and helpful. My room was great. Lots of light. Smallish but great use of space and great amenities, fridge, coffee maker, tv. Comfy bed. Restaurant was good as well. I Will definitely stay here again :) thanks for helping make my visit to Atlanta so easy.