Y L.
Yelp
We've enjoyed everything about this place until a few things went wrong.
I phoned in to explain what happened with the trust that what happened
would be made right. That was not the case.
The "general manager" who took the call started tossing judgments at me and insulting me, and not answering a questions with an answer, it really
could have been an simple exchange if she had of had the maturity and customer service attitude do acttually do that.
I was being professional, relating what occurred in a decent, brief way,
but unfortunately this female staff person named Rochelle misinterpreted my exprience in doing business for decades, I have observed the it's only the lack of emotional maturity and lack of a positive service attitude of an individual who is supoposed to represent a business that contributes to a company losing business because of their ignorant and rude response to customers reaching out for a resolution or anything else to do with the business.
We have decided not to find a phone number that would connect us to this business owner, because of the fact he or she did hire this kind of a person, and therefore would approve of whatever she did. We are a busy family and don't have the time for any more pointless negativity from a coffee shop.
In closing, just know she has lost some business for you, and not just us, but be assured also from our friends and colleagues. If you've ever read any business journals, you know that most business is word of mouth. And that once a customer is lost, not just one patron is lost - the statistics say between 65 and over 200 would-be customers are lost.
For that loss created today, you can thank your so-called "general manager', and I say "so=called" becuase we were honestly stunned by her response that could only be expected to be given by a self-centered, arrogant school-child.