Thatch N.
Google
I have NEVER written a review before, but I need to this time. We had a reservation for 10 people at 6:15, and had to wait 15min for our table, which wasn't that bad. However, when we started ordering, the pork was frozen, you could see the flaky ice on the pork. We didn't pay over $40 per person to get frozen pork, at least defrost them. Our waiter was quite friendly, but he forgot our order twice. When he did bring us the bowls of rice, he slid them across the table, and one almost fell off the table. When we asked for extra menus (he only gave us 2 menus for 10 people), he threw them across the table as well. The spicy beef bulgogi was good, though. Beside that, we constantly had to ask for a grill change. Compared to other places, the waiters automatically do that for you. But then, when we asked about desserts, there were 10 people, so we ordered 10 melona bars. The lady came to me and said that they can't do that because I was asking for seconds, but one of the people didn't want it, so I was taking his. She said no. She walked away, told me she was going to check the tab, then never came back. We never got 10 melona bars. Then my friends ordered 2 more melona, of which were both refused, but we agreed to pay $3 for the extra bars. They agreed, they charged us for that, I paid, and they didn't give us the food. Which is disappointing considering the guy who took our order was also the guy who took my payment, who also let us walk out without giving the food. In total, I spent nearly $500 for 10 people; they made the 18% gratuity fee (I expected that, so no surprise); however, they added this before taxing you, so just be aware. They tax you after you give them this gratuity fee, then they also ask for a tip as well. So just keep in mind if you're planning on having 8+ people here. Overall, I'm quite disappointed with the service and the food, especially for this price, considering the fact that the Blue House is more affordable and has better service. I'm never dining here again.