Frank P.
Yelp
Emeril's Brasserie - Disappointing Experience
My wife and I visited Emeril's Brasserie in New Orleans to celebrate our 30th anniversary, drawn by Emeril's reputation and my wife's fondness for him since his appearance on Friends in the '90s. The restaurant's atmosphere was beautiful, elegant adorned with great pictures of Emeril's history.
Unfortunately, our experience was deeply disappointing. As a vegetarian, my wife confirmed with the staff that they could accommodate her dietary needs before we were seated.
However, on a quiet Saturday night, service was slow. Our waitress took some time to greet us and suggested they could adapt dishes to be vegetarian. My wife ordered a vegetarian pasta (no onions), and I ordered the Lobster Pot Pie, along with two cocktails and a small salad.The salad arrived after 20 minutes, followed by our drinks 25 minutes later, despite other tables being served faster. Nearby, another couple was repeatedly sending back their dishes, which raised concerns.
After nearly an hour of waiting in a nearly empty restaurant, my wife spoke to the manager, Amir, about the delay. He promised to expedite our order, but the pasta arrived tasteless and full of onions--exactly what my wife requested to avoid. My Lobster Pot Pie never arrived. When I brought this up, Amir seemed unaware I had ordered an entrée.
Frustrated, we asked for the bill, which he graciously comped, and we left.This experience felt like a letdown from a renowned brand. The issues with service, communication, and food quality suggest a need for better management or training. I hope this feedback helps improve future experiences, as we had high expectations for Emeril's.