Channing M.
Yelp
We have been coming here weekly (a large party who spends a ton of money every time we dine) and today was the day that sealed the fate... We will never be coming back.
We make reservations every week for large parties at 10am. The restaurant is always open and has never been at capacity and they hassle us every time we may have a few extra folks join... Even though there are tons of open tables. I have always called ahead of time to flag that there will be more folks and each time Silvana, the host and co-owner, makes it super uncomfortable despite there being tons of open tables (we have never seen the restaurant at capacity).
The service has been a bit spotty but given this is one of the only spots that will do brunch reservations we have been coming weekly to accommodate our large group...well that ends today.
This week, we had 10 instead of 8 and Silvana said we'd be unable to sit together (despite a mostly empty restaurant... fine). She was not interested in seating us near one another until multiple folks had to ask (see photo of how empty the place is).
When it came time to pay our server Hamlet did what he's done every week and we pay per couple. Silvana came up to me and asked me if I was the one who made the reservation (I did), pulled me aside and said we'd need to pay in one bill, that it was too difficult to do sepearate checks despite us having done this the last 5 weeks. When we tried to question why she got super defensive so we indicated we would not be coming back (honestly the food isn't worth the terrible attitude when we are weekly patrons)...
Gracie, who has seen us come in every week took care of things and gave us all individual bills, although they still had my husband's card and folks had already started to Venmo me bc of Silvana making such a fuss.
They went ahead and silently added a 20% gratuity despite really bad service. Gracie, bless her, was the only saving moment.. we generally tip 25% to support local staff and small places but she made it so uncomfortable we simply paid and left.
Unfortunately, Silvana, who said she was a co owner, has lost our group of 8-12 (depending on the week) given her curt attitude and lack of respect to what would have been an otherwise amazing group of loyal patrons.
Other issues to flag:
Every week we've had issues with service and food (missing parts of the order, today they said the cook forgot about my husband's grilled cheese and it was burning so they had to cook a new one, overcooked eggs). Cinnamon roll comes out overbaked and missing the topping...Overall inconsistent with food so you never quite know what you'll get.
If you like bad service, inconsistent food, and terrible attitudes this is your place!