High C.
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A Story of Redemption…. Valentine’s Day Brunch. My wife & I dine at lots of places in DFW, a lot of GOOD restaurants. Long before Billy Bob and the gang from Landman come to Cowtown we knew where to go for the best of Fort Worth. For Valentine’s Day, I had reservations at one of my wife’s favorite places for brunch, Emilia’s in the Crescent Hotel. We’re greeted by Emily and shown to our table. We’re sitting and talking, 5 minutes, 10 minutes, no waiter, no water, no nothing. They are busy, but not packed. After 15 minutes, we decide to leave. No scene, no yelling. I stop at the Hostess podium and ask to speak with the Manager. I nicely explain to Denardo, (Donaldo maybe?) what happened and why we were leaving, I told him I thought this would be a good Training Opportunity for his staff. He listened intently and apologized for the mistake, I could tell he genuinely felt bad about what happened. Then he said, Please, It’s Valentines, let me make it up you. Come have brunch on me, please give us another chance. -Listen, You can find great food and wonderful ambience in lots of places, but when you find real people and outstanding customer service, that’s the place you want to be! Our waiter, TJ made sure of everything, he really is the consummate professional and such a nice guy too! None of us are perfect, we all make mistakes. Whenever I make a mistake, I so thankful when someone gives me a second chance.
We all deserve a second chance. Because Denardo cares about his customers, he turned things around and we had a great Valentine’s Day and have a Great story to tell! Oh and the Red Velvet Pancakes were Fabulous! Happy Valentine’s Day!