Patrick S.
Google
Short-sighted policy, long-term loss of customers. I asked to replace a glass of wine last night, that my companions and I all found it bitter and undrinkable. (Bio wine from Spagna). The staff disputed it was bad. I wasn't going to drink it, so I asked for another one of the earlier wines we had been drinking. At payment time, I was charged for the bad wine (minus a 1,50 eur discount).
Granted I am only an occasional customer myself, but one who had been sending tourists/visitors there regularly. (Because it's cozy place with a nice selection of wines by the glass, albeit a bit higher-priced than other n-hood places.) I won't return nor will my visitors. So, the policy will mean a bigger loss of revenue than what would have cost the shop to simply give me a replacement for no charge.