Epic Burger

I recently visited Epic Burger and had a mixed experience. The sweet potato waffle fries were definitely a highlight—crispy on the outside and soft on the inside—and they gave a generous portion, which I really appreciated. However, I did find the place a bit on the pricey side for what it offered. The burger itself was large and flavorful, but it fell apart too easily, making it a bit difficult to enjoy without making a mess. I also wasn’t a fan of the Epic sauce or the caramelized onions—the flavors didn’t quite hit the mark for me, and they didn’t seem to add much to the overall taste. I really wanted to like this place, but it didn’t quite meet my expectations. The seating area wasn't spacious either. Overall, a few elements left me underwhelmed.

Service is beyond excellent!! Three of us ate-in and bought some takeout for the rest of the family back in the hotel. The lady asked us whether we would like the takeout to be put in the oven to keep them warm!! how amazing. The burger is nice and the fries are fresh. Nothing to complaint about. The hotdog doesn’t fit my taste but it was okay!

Place is nice but the food is kind of eh. Not worth the price. The buns were dry and the meat was overcooked

The staff here is phenomenal!! I took my son to Chicago for his 20th birthday with his two friends and we couldn't find a place to eat and we ended up here and I'm glad that we went there. Their burgers were one of the best burgers I've had in a long time. It was almost too beautiful to eat! They even gave him the staff discount for his birthday which I thought was very awesome of them!!

You should not use the word epic unless they are epic.......which they are not !! Better quality can be found on regular fast food brands . Nop !

What can I say.. this place is amazing. If you love a good smash burger & crispy fresh fries then this is the place for you. The place is clean and inviting … and the staff was super friendly! ❤️🍔🍟

The impossible burger was cooked with the right amount of seasoning and fresh toppings. The sweet potato waffles fries were hot and not overly crunchy. Definitely coming back when in the area.

I was walking past this afternoon after grocery shopping 🛍 nearby and had to take advantage of their burgers 🍔 and fries 🍟 happy hour. The portions were extremely generous, the staff was friendly and the food came out quick and delicious. I can't wait till summer hits so I can sit outside with my dog and share. Next time I'll order a shake....happy hour is a good deal if you have the time to stop in.

Quick service and we had a buy one get one coupon. It was a beautiful day so we sat outside. Rather than a burger, we both had the grilled chicken which was delicious. French fries were exceptionally good as well. They even had a gluten-free bun, which made me happy! We will have to try the hamburger next time.

Seriously fresh and tasty burger. It's cooked smash burger style with onions, pickles, lettuce, tomato, and a special sauce. You have the option to customize toppings and they also have a double or triple patty option. Whoa! The menu has a bunch of other classic burger joint features including fries, fish sandwiches, chicken sandwiches, milk shakes and much more. Very friendly service with plenty of places to sit but we opted to grab and go. I will be back to try them all. Nom nom!

I will say we tried this place out on a whim because we were in the area and signed up for their rewards program on toast. If it's your birthday they will give you a $10 promotion which came in handy as our meal was covered. I highly recommend the Nashville hot chicken and try their epic sauce. A true hidden gem ordering chicken from a burger place I know but trust me on this. We ordered ahead and it was ready as soon as we walked in. Also they took great care of us as they accidentally made an extra order of their parmesan fries and they offered it to us to go with our food.

I enjoyed my first time at Epic Burger. The hot honey chicken sandwich was good and messy. Get your napkins ready! The service was excellent and went above and beyond what you expect from fast food. I was very impressed and would return again.

Great burger spot! Smash patties and notably fresh veggie toppings. Probably one of the few places you can get a "craft" burger for less than $10. Everything is a la carte, but a large fry is more than enough to share between two people. Staff were friendly, service was quick, and floor had plenty of tables and was clean. We'll be back!

Customer service was phenomenal, food delicious (best burger I've ever had next to Walhburger), nice amount of seating and clean. Burger was cooked to perfection and get the Cajun fries. I will be back!

Straight bussin, great food, burger was delicious as were the fries, the people were real nice and friendly and it had a cool seating arrangement with an upstairs, will definitely eat here again when in the area.

I'm sure Epic Burger was way better than I had today! All of the essentials were in place to make an epic lunch with Epic Burger. But, alas, it was not - epic. We ordered our lunch at 11:30 and it was delivered at 12:30. Just using common sense, eating a cheeseburger and fries 45 minutes after it was cooked seems like a stretch (and it was). The temperature was off (of course) the fries were limp (of course) and the whole experience was flat. That being said, I will go back, eat my lunch there and I'm sure I will up the stars of this review. To be continued

Good food and service. Will be back next time I'm in Chicago. Got a free drink on the house after we talked and found out I'm new in town. Good people, wish we had more like that in Los Angeles

Epic burger used to be so good. I'm visiting from out of town and my family decided to get food here based on my recommendation. Burger patties and chicken tenders were all over cooked, borderline burned. Service was great. Disappointed in the food. 2 stars for halal inclusion.

I live only a block away from this Epic burger location and love it every time. My favorites are the California chicken burger and the Epic burger. I love that they have halal grilled chicken and beef (view screenshot below). Great spot to stop and eat!

I've lived in Chicago for 8 years and this was my first visit to an Epic Burger and I'm so sad I waited this long. The space was nice and there were tables outside as well. We were helped promptly and I liked seeing the food being cooked right there on the flat top. Our cashier was very friendly and we waited just a couple minutes for our food. The food was absolutely delicious! Fresh and well cooked. The sweet potato waffle fries were nice and crispy and well salted. Prices are very reasonable and I'm going to make this part of my regular rotation. Definitely a great burger!

A great spot for a halal burger. The grilled chicken and beef burger are both halal but not the rest of the meat. The burgers were brought out in less than 5 minutes. I got grilled chicken in a lettuce wrap with epic sauce. The lettuce could have been wrapped around better because it was just placed on the top and bottom which lead to the burger being hard to eat. The chicken tasted good and fresh. The beef burger was good and juicy. The fries were nothing special. Happy hour is 2-5 pm and burgers are only $5.99.

Epic burger unfortunately was not epic- burger was not fully cooked through and the quality is not the same as it was in previous years along with the fries are different and not as good.

Song choice was 70's era, and the silence between songs was looong lmao. Our two burgers and fries were $48, and while the food was good, it wasn't worth that price to me. Probably won't be returned for a while.

Amazing Fast Burgers! Good service and good atmosphere! I would highly recommend to anyone in Chicago!

I was walking past this afternoon after grocery shopping nearby and had to take advantage of their burgers and fries happy hour. The portions were extremely generous, the staff was friendly and the food came out quick and delicious. I can't wait till summer hits so I can sit outside with my dog and share. Next time I'll order a shake....happy hour is a good deal if you have the time to stop in. This location is extremely convenient and cleanly. I'm glad I popped in for a burger break

Great tasting burgers with fresh ingredients. The staff were friendly and prompt. Chill spot for a quick lunch.

Got the patty melt and epic fries, absolutely fire. Friendly staff and the food came out relatively quick. From Indiana and this burger blows away five guys, Culver's, shake shack, etc. Highly recommend!

Hamburger was tasty but frozen fries reduced the entire meal satisfaction. Why did they switch from fresh fries to frozen? Mediocre product and taste. Management should try to continue to improve quality and not lessen it. They have taken their eyes off the fries!

This place is all about freshness. The burgers are coarsely ground and thick enough for a double to make you wish you could unhinge your jaw like a reptile. And a shout out for the fries which are ample and sizzling hot. Great shakes, too.

Freshly cooked, piping hot burgers are the foundation of Epic Burger, which is probably the best fast food burger shop I've come across thus far in the Gold Coast/Streeterville area. The beef patties are incredibly juicy and yet still firm enough so that they don't instantly fall apart when you pick up the burger to eat. The accompanying sides pair well with the burgers, as the fries are both crispy and properly seasoned, while the onion rings consist of a crunchy exterior and a juicy interior (with a rather pleasant, subtle sweetness from the natural flavor of the onion). The service is fast, and there are lots of tables inside the shop on which to sit down and enjoy the meal.

Meh... I stopped in at lunchtime for a quick meal. I wasn't greeted by the girl by the door and did not get a warm reception at the counter. They were out of the small cookies and the onion rings which was disappointing. Each time I ordered something, there seemed to be confusion. My burger and fries ended up being satisfactory. My fries were great and my burger was just ok. The bun was dry and the cheese was starting to get cold. The Lucky Charms milkshake looked and tasted great. The space is small and the music is loud. It seems a perfect fit sitting across the street from a college campus.

1st time and it was EPIC!!!! Von & Lalo were the absolute BEST! Hopefully, you go on a day when they are working. The burger was handmade fresh. It Looked good, but most of all tastes good. Grilled onions were perfectly cooked--not mushy or too crisp. The Fries were great too because most places offer skin-on natural fries. I liked that they were hand cut but skin-off. Of course--it's a Fry, but it's all in The details. I got a HANDMADE strawberry shake too. Delicious. Thick & Cold Goodness, and if you like whipped cream they pile it on thick! They are well worth a try. I will definitely be going again. If you go before I do, say hi to Von @ Lalo for me

Came here at 8:20 pm and this 10/20/21 this cashier called ana V started talking to me like all aggressive once i order she said i cnt eat here in a bad way i told her why if you guys close at 9 pm she didn't know what to said till his coworker said that it was fine that we could eat inside hey that's not how u talk to people u need to be nice you don't like this then quick it

Burger was overprice. paid $17 for a BYOB and they forgot the bacon. when I asked for bacon I got half a piece of bacon. would not recommend to anyone

First let me start by saying I never got a chance to eat the food here. I came here after the Cubs game on Saturday. When I entered the store I asked where the restroom was. I was told that the restroom was for paying customers. I said that's fine I will eat after I go to the restroom. A employee told me I had to make a purchase first. He was very rude I might add. I said I have to go now please and he would not let me go. I'm not why he was so rude to me. I was very nice and was planning on eating there. I had 5 friends on their way to meet me there to eat but we left because of the very rude employee. You guys really need to work on your customer service. I so mad. This is the first review I have ever left that should tell you how I feel about your business.

As always, the burger is tasty and it not too greasy. Great fries! The lemonade is decent. I don't usually like it too sweet.

Wow! One of the top burgers I have had in a long time!! I just had a simple burger (no cheese) grilled onions,lettuce,and tomatoes, with the epic sauce on the side. It was surprisingly juicy and without ketchup it was good! The fries were just ok. Better than 5 guys in my opinion however it was just not too crispy for me! I was happy that my first experience was great!

Was excited to try this on our visit to Chicago. Disappointing. Brioche bun was super dry, burger was salty. I had the farmhouse and the egg was sunny side up which I did really like. The shake was also super thick and tasty. But I would put this below Shake Shack, In & Out, and even Five Guys which I generally think is hit or miss.

They discontinued their veggie patty which was amazing, and the only thing I could eat.. great place still and if they ever sell a frozen veggie patty or bring it back I'd appreciate

Holy beeep!! I've just tasted the most amazing Turkey Burger that's ever touched my lips! Super simple menu.. pick beef, turkey, chicken portobello... pick your bread.. I prefer brioche but the wheat looked equally amazing.. extras: pick the cheese.. aged cheddar.. premium blue or horseradish havarti!! .99 more.. avocado, bacon & fried egg.. .99-1.99 more.. sweet potato eagle fries! Are you kidding me? Hallelujah! Served with honey mustard!! Pardon me for I'm still in euphoria!! Grilled cheese on the menu too! Milk shakes! Oh my!! Don't walk.. run! Step right up and place your order! The food here will be hot, mouthwatering & finger dripping.. grab the napkins! Enjoy!!

Bad customer service and bad quality Cashier does not say hello, no smiling and steering at as if you are bothering him Once you start ordering he is joking with his colleagues and not paying attention To the order At the end we have our order without fries Bad experience, I'll never come back again

Great location and good option for a quick lunch or fast dinner. It's basically a build your own kind of burger joint where you choose everything from the bun to the toppings. I had the Horseradish Harvati Cheese with Bacon and grilled onions on a brochette bun. They offer both fresh cut fries and waffle style fries. The actual burger was nothing special, but it was good for a quick bite type restaurant. Service was great and very fast. I'd recommend this place for solo lunch or a quick group dinner. No kids meals and you can double every burger.

I am fine with poor service. But attitude is something I'm not. Spend Money, expect to enjoy. But the attitude is beyond words. I wouldn't go back if it were free.

Not worth the price. Fries soft, to heavy on sauces, and buns are hard. 2 kids and 2 adults 1 drink. $73.00 for lunch.

Sorry, but while the staff was attentive....it seems complicated how you have to ask for every little detail of what you want on your burger. Furthermore, the bun was burned around the outside and the burger was just as thin as other "fast food" establishments and cost 3x more. I understand the "Mindfulness " approach but at $15.00 a burger with fries that are overly browned, a thin burger and burned bun not to mention a slim amount of lettuce (wilted), tomato and onions....sorry....I will not be back.

True, it's a shit hole, but the food is pretty damn good. It's like what everyone says... boiling hot inside, questionable sanitary practices but hey, isn't that overrated and children working the registers. All that said, I'd go again.

Always so nice, really quick turnaround on the order - and oh that Epic sauce! Highly recommend this store :)

Disgusting. Please save your money. Again cardboard box meat! I'd rather go to McDonald's. Lacking taste completely. And dumb people taking order. I said I would like epic burger w everything and add cheese. I got patty and cheese

This is the best quick burger joint in Chicago and you might even see some amazing cars while here.

The location that reconciled me with Epic Burger. I had stopped going to the location on State Street and I donnot support companies that try to destroy the social fabric of America by refusing cash. In need for a fast casual burger near work I gave Epic a second chance and I was not disappointed. Great customer service, quality ingredients and they are about to give up the no cash policy! The service is fast and friendly. Some employees even remember your order. Daisy, Jose, Von, Eduardo and all the rest of the staff whose name I don't quite recall are always dedicated and nice. Jonathan is so fast in the kitchen and so cool with the guests when he is at the counter. Great location remarkable staff, and improving brand.

Super easy to order a meal for super picky eaters like myself. Since I can't have bread for a bit, it's ideal that I can easily have a lettuce burger with fried egg and bacon. Usually it's fast to get your order and for your meal to come to you. Unfortunately my meal was insanely salty but I still ate it as I hate sending stuff back. I know for next time.

I really want to love Epic Burger, but every time I go to this location I have a slightly difficult time with the service. In the past, they have just been slightly rude to me while ordering, but the food is always correct and delicious. The last time I went to Epic Burger, I went for a $4 burger student promo. I told the cashier in the beginning that I wanted to use the promo and he told me I could. The woman next to me heard me ask about the promo, and asked if she could use the promo too, even though she went to a different school. The second cashier told her that she was not allowed to use the promo, but I know that wasn't accurate because my boyfriend was able to use the promo and he als goes to a different school as well. Unfortunately, I was also unable to get the promo because I was mischarged. My single burger with no additional add-ons was $8, and I don't really know how that would be possible with a $4 promo. I think the burgers and fries at Epic Burger are fantastic, but I have a hard time with their service. And to me, the price of the burgers does not cut it to keep me coming back. I've had pleasant experiences at other locations, but I've struggled with at least four times that his specific location. ***UPDATE*** I emailed the provided email about two weeks ago and never received a response.

I would give it a 5 but am docking one star for not taking cash. That does not really impact me, but it does impact my older coworkers. It's excluding and ageist to not take cash. Another star was docked because I tried their turkey burger yesterday and it had a weird after taste. Later on I had some stomach issues. So if I get win again sticking with beef or chicken, and love their fries.

I have heard about Epic Burger from some of my coworkers and the other day, I had finally stopped there to try out this place. I believe this location just opened up. Got there about 1:30pm, no lines. Due to the limited menu, ordering was very easy. The order taker was very polite. After placing the order, we were given a number and asked to take a seat and the food runner would bring the food to you. Within a few minutes, we had the burgers and fries. The burgers were as good as my mom would make them. MMMMM Good! The fries were also very good. Not even close to McDonald's' standards. Epic Burger is among my top 5 burger places that I recommend to try and enjoy. I will certainly be back.

Honestly didn't eat here. It was so warm And long line of ppl waiting around. The place was filthy, floors all sticky. Couldn't sit there and eat what they serve. Went to the other location so much better the one on Clark.

We waited second place in a line that didn't move for 20 min. The same 3-4 workers in the back were cooking and preparing the meals as they were also taking orders so couldn't do both. Also the EPIC burger app won't let you pre order from this location which is wholly understaffed. The grill looked like it hadn't been cleaned all day despite the many orders. The River north location is way better and never have had problems there.

Love Epic burger. Even the Junior size is big enough to feed me. The meat was always juicy, plus the fried egg, grilled onions...there's nothing to complain! Tried their breakfast the other day, it was one of the best breakfast sandwiches I've ever had!