R N.
Yelp
If I could give 0 star I would. The food is DELISH, but the service is some of the worst I've ever had in New Orleans. As a prior service industry professional (8 years of bartending, 10 years of serving), it's rare for me to feel truly upset with a dining experience, after all, everyone has bad days.
This review spans two separate experiences at Bao & Noodle, both sadly, left me resigned to not patronize them further.
The first - My ladies night attendees and I ordered online (through Yelp I believe). Our order was confirmed via e-mail and charged on my friend's card. The food never came. No phone calls, no updates, nothing. When we called B & N to get a delivery update, they said they 1) had no record of our order, 2) did not use Yelp at all for online orders, 3) would not be making out *already ordered* meal because they were closed. They gave her exactly ZERO support in getting a refund and refused to speak with Yelp (who was either falsely representing them and taking money from patrons without delivering goods or they lied). My friend had to contact both her bank and Yelp on multiple occasions (5 that I know of) to be refunded for a meal she never had. Absurd.
The second - Being a woman with wonderful friends, a girlfriend from Baton Rouge ordered (via phone this time) for B & O to deliver dinner to my home. I waited 45 minutes...nothing. 1 hour....nothing. 1.5 hours...nothing. 2 hours later (and a bottle of wine down) my girlfriend called to see if I'd enjoyed my meal. She was horrified and upset that her well-intended gesture had been essentially ruined. She got on the phone with them (again all the way from BR) and they said they had "lost" the order. They expedited the order after hearing from my friend, but it really ruined the experience. Ridiculous.
Y'allllllllllllllllll. I'm patient as hell with service. Everyone has tough days, long days, etc. But this is beyond the pale and it's a pattern. It's a damn shame, because this place is so tasty. Principles over taste buds. :(