Fairmont Ambassador Seoul

We had a wonderful stay at this hotel — perfectly located next to a shopping mall and just steps from the train station, making everything extremely convenient. The hotel’s design is stylish and thoughtful, and the atmosphere felt warm and welcoming from the moment we arrived. A heartfelt thank you to the team who made our visit so memorable: Sam (Front Office) greeted us with a bright smile at check‑in; Damien, Logan, and Noah were professional and very helpful arranging our late check‑out; Sunny (Concierge) handled our luggage delivery smoothly; Esther organized our taxi efficiently; and Han (Valet) assisted with loading our luggage into the taxi. At the café, Tiffany and Anne were delightful when we redeemed our welcome drinks — the drinks were delicious. This was a truly memorable family stay. We will definitely return to this hotel whenever we travel to Seoul again.

Loved our stay here. Was grateful for an early check in. As a platinum member our room was upgraded, which meant the same room type at a higher floor. Breakfast was a good spread though more vegetarian warm dish options would have been even better. The free welcome drinks for accor members were only available at the lobby lounge from a select menu, and our hot chocolates were machine made, overly sweet and quite passable. Otherwise the service was professional. Enjoyed the sauna and heated pool facilities and the staff there was lovely. Cleaning lady was wonderful too. Thomas, the doorman was such a warm presence and really made our stay. Thomas always met us with a smile, helped with our luggage to the taxi and also gave us hotel cards to make sure we wouldn't get lost. He's such a gem and a gentleman! I can't help but specially call him out for making our stay more comfortable and memorable. Proximity to Hyundai mall is absolutely amazing.

Our family visited Seoul to see relatives. We had 4 rooms for about 10-11 days. First I didn’t expect that much. Lobby is ok. But the Valet / concierge were very kind and nice. Eager to help us since we had small children/ babies. Front desk staffs are nice overall. In the morning, Breakfast in Spectrum, Food was great. Staffs are very attentive, especially Daisy who was extremely kind. Every morning, Jeff also gives us warm welcome and takes care of us well - always attentive and thoughtful. The cleaning staff (Yun Joo Lee)who makes our room tidy is wonderful. Thanks for your efforts! 👍👍💕💕

It was an outstanding stay from every aspect.|A special thank you to Amy for her kindness and exceptional assistance. I truly won’t forget how helpful she was with my requests — I hope you get to read this. I’m from Saudi Arabia and I just want to say that you made my stay so much better. Thank you from the heart.||The hotel is beautiful and luxurious, the room was elegant, and the bed was extremely comfortable. I really appreciate the early check-in and the late check-out. The service was exceptional and unforgettable.||I’ll definitely come back every time I visit Korea — I simply can’t see myself staying anywhere else.

We stayed at The Fairmont in Seoul for just one night — the night we landed — and it ended up being the perfect place to start our trip. The property is beautiful, the room was gorgeous, and the breakfast was absolutely amazing. Since we were only staying one night before moving to another hotel closer to our planned destinations, our only regret is that we couldn’t stay longer. After a long overseas flight and our first time arriving in Korea, this hotel was exactly what we needed to unwind and reset. Highly recommend it for anyone looking for comfort, quality, and a great start to their time in Seoul.

The service was outstanding. All of the staff was intuitive of everyone's needs, before you even needed to ask someone would come over and offer you help. |The concierge service went above and beyond on 2 occasions for me. They helped book a last-minute lunch for 22 people within walking distance of the hotel. They also helped send a package back home to Canada for me. Camille Tordera, was extremely kind and patient, even with multiple delays. Also has great restaurant recommendations! |The Location was great as we were attached to a mall but also walking distance to the waterfront. The food was amazing at the breakfast buffet, the cocktails and them of the rooftop bar was stunning.

I would like to express my appreciation for the wonderful experience during my stay. We were especially grateful for the extra night that allowed us to check in comfortably after arriving from a red-eye flight. This thoughtful gesture made a huge difference, and we truly appreciate Mr. Park for assisting us and making the process smooth and stress-free. The hotel staff were exceptionally accommodating throughout our stay—always polite, helpful, and attentive to our needs. Their warm hospitality really enhanced our visit. We also enjoyed the breakfast, which was consistently delicious and offered a great variety each morning. Thank you for providing such an excellent hotel experience. We look forward to staying here again in the future.

We booked a 2 bedroom suite during our visit to Seoul a couple of months ago and really had a great stay! The staff were very helpful, special mention to the concierge, front desk and front door staff. We loved our suite.. the beds were comfortable, the bathrooms were huge and we had lots of amenities included. Breakfast at the 5th floor was spectacular with lots of choices. Breakfast at the 3rd floor was nice and quiet. Location is great.. it’a right next to the hyundai mall. Will definitely stay here again on my next visit!