Fairmont Chicago - Millennium Park

My family and I had an amazing stay here. The staff were very welcoming and nice - special shout out to the concierge Gail Walker. She was simply put amazing. Her professionalism and kindness were second to none. She helped us book several delightful activities around Chicago and was always there for us. It was truly a pleasure to stay at the Fairmont Chicago. We will be coming back!

Apart from the fact that they only put one mug and no milk on our double room, this hotel was excellent. The bed was comfortable and we had a lovely view of the city, especially at night. The hotel was still decorated for Christmas in the style of a ski lodge; it was simple and elegant. We had a burger in the bar, that was really good and the staff were lovely. You could do with having better coffee in your rooms Fairmont, that’s all I would say. I think you could do better there

We loved our stay at Fairmont Chicago this last weekend. So charming with the "ski lodge" set up for Christmas. My teens loved it. The rooms are beautiful, they even have bathrobes, separate toilet area, bathtubs and also a separate walk in shower, all tiled in marble. It was gorgeous. The view was amazing. The breakfast deal we got was great - they call it "grab and go" but it's better than it sounds. They had great fresh made pastries and hot egg sandwiches, along with the normal hotel-breakfast stuff like juice, bagels, hot drinks, cereals etc. It's not free with the stay, however - we bought a bed and breakfast package. We just loved the atmosphere. Saturday night they had a talented young singer songwriter playing in the lobby while we were down at the bar enjoying a drink. Very nice.

Had a good stay. The rooms were really dry though which made it hard to sleep at night. The location is great. The new restaurant Toro was delicious but costly. They charged us $10 (without informing us ahead of time) for tap water, and then my husband was charged an extra $3 for an ice cube in his cocktail (again without being informed ahead of time). I mean it was only an extra $13, but we thought that was a little tacky. This was a great stay for the value and wonderful location. It was also superbly decorated for the holiday season which made it cozy and festive.

Room was fine. Clean and neat and quiet. Nice view. UPDATE: After a second call, I was able to talk to both the parking manager and the front desk again. They both apologized for the confusion and have said that the parking charge will be reversed. I've received an updated folio indicating the corrected charges. I appreciate the quick resolution to the issue. As noted by the room controller Colleen, they corrected their mistake within 24 hours of my complaint. ORIGINAL: When checking out, I was told that the parking (valet) was covered as part of my conference room rate. However, while reviewing my credit card activity, I find an unexpected $243 charge against my credit card SIX WEEKS after my original stay. No explanation. I called the hotel and was told that this was the charge for my valet parking and that it wasn't in fact covered. Charging a card six weeks later without permission, receipt, or notification is unacceptable, plus we're apparently being charged for 3 days even though we were only there for two. This experience has definitely soured me on the stay. I've been told that this issue is being raised with the parking manager and they will notify me later "by correspondence" as to their response. I'll update this review if-and-when that happens.

Was very pleased with my stay overall. Quality + spacious rooms with good service. I picked this hotel for its sustainability rating, but was disappointed that they didn’t offer better accessibility to water other than tap. I asked the front desk where I could fill my water bottle and was offered cartons of water instead. Overall still a great option that I would choose to stay in again!

We stayed at the Fairmont b/c it was easy access to my wife's office since we were going out on a "school night". The lobby was really decorated NICELY and there was a curling game that I took a picture of and sent it to our friend who is REALLY into that sport!! So we decided we NEED to stay here again soon before the decorations change!! Room was spacious and clean!! LOVED everything about our stay!!

The so-called ‘Urban Experience Fee’ of US$ 25 per day is completely useless for private travellers like myself and my family, and is simply an artificial inflation of the room rate. I understand that in some Anerican states there are restrictions when it cones to setving buffet meals, but there must be a better solution than an a-la-carte Mexican Breakfast with a very limited range of food and drinks, eg. you cannot even get a cup of Hot Chocolate. Despite generous tipping from day one Room Service was poor, displaying a complete lack of attention to detail. Overall this hotel does not live up to the good value-for-money standard that ACCOR Hotels are known for, and left us with a feeling of being short changed.

Stayed this week for a work conference held at the hotel. It can be daunting to know your entire two days will be spent in different rooms in the hotel you're in. The Fairmont is so well designed for this, it didn't feel so claustrophobic. We had different events, on different floors, and the catering was well done, not easy for a group of 400. From the moment I arrived, fantastic check-in staff, through all the events and meals, I felt well taken care of. The room was spotless, and the Nespresso machine was a huge bonus. Comfy bed and pillows, plus a separate bath + shower, plus robes. We had dinner at Toro one night, and the experience was top notch. The cocktails are expertly crafted, and the food is amazing. Get the smoked guacamole, trust me. All in all, I would absolutely stay here again, thank you for a wonderful visit.

The Fairmont Chicago, Millennium Park does a cute Winter popup called The Lodge. Pros: - The decor is so adorable. It feels like you traveled to a ski lodge without having to travel out of town. They offer a lot of photo worthy opportunities. - This is the perfect spot for families! - The homemade marshmallow was delicious and massive. They offer you a s'more with whatever package you purchase which is a perk! Cons: - The vegetables selected weren't of the highest quality. It tasted like they grabbed the random vegetables from the kitchen they didn't want. They didn't pair well with the cheese in the fondue.

We were in town for our Smart Set conclave and we stayed at this hotel. It was absolutely terrible! First of all we asked for a suite with two double beds. When we got there, they gave us a king size bed we had to stay in the king size bed the first night and then move to the room that we originally asked for the second night. Who likes to pack unpack and then unpack again on vacation. Secondly the food was some of the worst food that I have ever in my life had in Chicago. I now live in Arizona, but I was born and raised in the Chicago area. So I know Chicago has some good food! Thirdly, there's only one restaurant in the restaurant in the hotel, it opens for breakfast and then closes down and opens for dinner. The bar doesn't open until 5 o'clock. How are you going to have a convention and you can't get drinks from the hotel lobby bar until 5 o'clock? I was thoroughly disgusted with the hotel and I will never stay here again. It's a shame because the Fairmont here in Scottsdale is fabulous.but they can keep that hotel in Chicago. It does not live up to the Fairmont reputation. Oh yeah, I almost forgot! One of my girlfriends fell and sprained her ankle. I called the front desk the concierge several people and no one answered the phone. Granted it was 1:30 in the morning when this happened but there should've been someone there to address a possible Injury like this.

Overall, great stay! On the plus side: Great location! Very centrally located. A bag of popcorn was free waters were in our room. The mattress on our king bed was comfortably firm and the Le Labo toiletries were great. Hotel was really for us upon arrival and upgraded our suite to a signature suite. Housekeeping kept the room clean. The area where we slept was quiet. We were on a very high floor (35) and heard no noise. The yogurt parfait at the coffee shop in the lobby was quite good! On the downside: The pull out couch where our kid slept was monstrously uncomfortable. Get a pillow top for the mattress or don't offer this bedding option! Also, the front desk had the bedding for the couch bed sent to our room but we were told someone would set the bed up and no one came. When we called to ask for help, we were told housekeeping had left for the day. We got a roll away bed the next night that was better but not super comfortable. We had breakfast in the Toro restaurant and the food was not amazing. The steel cut oatmeal was watery and one of the blackberries was moldy. Also their espresso drinks are really bitter. Overall, I would stay here again but only if we are traveling without kids.

What a rip off This place is far too expensive for what it is. Had to contact the front desk for soap, shampoo which should have been stocked. $31 for a breakfast burrito plus delivery fees is a joke. The coffee is gross and the "complimentary" espressos is maybe 4 ounces at best? I should have taken a photo but there was a strange thing that looked like a scab on the art above one of the beds. The dudes who work down stairs are super awesome and helpful when looking for a cab and that's why this place gets two stars I get the location but so not worth the price

I came here for a work conference and therefore just picked the hotel due to the ease. I was very happy with my stay here. The hotel is very environmentally conscious including their water bottles which were made to be easily recycled and reused. Our room was really nice and big and the shower worked very well. The bathroom was also huge! Most the rooms had bathtubs and a shower which is so great. Their lotion, shampoo, and conditioner was so nice! One of the few places where I did hesitate to use the products. I will say that we got a view room and I didn't think it was that great so not sure if it's worth the extra money/night. Everyone was very friendly and even accommodated a very early check in and late check out without hassle. It's located pretty close to most things including Cloud Gate, the Art Institute, and the river. I'd definitely come and stay here again.

This hotel is downtown. When checking in I found Steven at the hotel desk was not overly friendly. I felt he didn't want to be there,m. I was on fifth floor. Overall my room was nice and clean. However, when I pulled the hairdryer out of the fairmont bag I instantly noticed how grimy the handle was. It could use a good cleaning or maybe needs to be replaced. Overall the hotel was ok. For the price they need to focus more on the fine details. Otherwise, everything was ok.

This hotel is excellent! Amazing service and response, very professional and friendly staff. Rooms are perfect. Plenty of space, great size tv, amazing ac and heat. Flawless bathroom with walk-in shower and tub. If being picky, maybe the working desk could be larger. Yes, valet is $80, but it has in and out privileges (this is huge!), and they are quick and have a flawless way to get your car with a simple text. Location is one of the best I've found. All around amazing experience.

I stayed here for two nights while working at a conference for my company, which is downtown as well. They gave us an excellent staff rate and I preferred staying here over the Hyatt. For an upscale hotel, I had mixed feelings about it. Below are my observations: Because I'm not one of their preferred guests, I got a room on a lower floor and my view wasn't that great. Overpriced snacks and drinks No fridge you could actually use No gift shop, convenience store, nothing Small shower, low water pressure No laundry/cleaners bag (it's the little things!) No pool/hot tub (they do have a fitness center) Parking is ridiculously expensive Limited restaurant (new Latin one coming in the fall) On a more positive note: What I call sexy music playing in the lobby on a loop Modern, Spacious room Loved having a tub and a shower Swivel tv so you could watch from any angle Environmentally friendly toiletries which smelled great Had a bathroom scale! Friendly, helpful staff Nice Nespresso machine Comfortable king size bed Excellent breakfast/loved their crispy potatoes! Overall it was fine for my purpose. My husband joined me and we agreed that we would stay here sometime when we do a staycation and want to be downtown.

4.5/5 Stayed here for a work conference and was very pleased. It was my first time going to a conference that was provided for by my company so I felt very spoiled not being on my own dime and having my own room! My one complaint is I had a single room which was connected by another so the walls were very thin, I could hear my neighbors conversation and every single cough and sniffle he made. I would connect my music to the TV and try to drown out noises while we were both "at home". The shower and bath was very nice, no complaints! The bed and furniture was also very comfy and my view was very cool. The catering during our event was inclusive of being dairy-free and gluten-less - Staff was great when we had to interact.

Call me crazy, but I think it's insane to have a fridge in the room that guests can't use. It only serves to sell guests overpriced beverages that the CVS across the street also provides. Doors or walls are super thin. Loud room. Besides that it was clean and the staff were nice. Give up on selling overpriced snacks and drinks. It's a dick move.

We celebrated our first year anniversary here. Let me tell you the service was so kind. Everyone was very nice and our suite was amazing. It was overlooking Buckingham fountain. The room was very clean and spacious. Everyone who greeted us was nice, they were very accommodating. When we had room service they were very punctual. Everything was pretty fast! Their dining area was closed but the bar was open. They're opening a new restaurant called Torro so excited to check it out again. Overall such a grand experience. Highly recommend people come and experience The Fairmont!

I had the pleasure of stopping here for a work related luncheon. Awesome employees , awesome experience. I cannot rate the hotel as a stay over place but from what I experienced very nice place

Very centralized location to all main attractions, buses, subways, etc. My room was clean but had a musty odor. No bed bugs! Bathroom is large with separate toilet area, separate shower and separate tub. Good water flow which is a plus for me. I hate the trickling of water at most places I've stayed at. Mattress firmness was firm but not hard. Pillows could be firmer (just my preference). Not too keen on the thin comforter. I had a corner room which provided beautiful views of the skyline and a bit of the river.

Except for the noise coming through the connecting doors between rooms, this place was great. I met the housekeeper 2 of the 4 days we stayed and she was super sweet and fixed up our room just right! (Tip your housekeepers!) The location is ideal, walking distance to most everything and a short Uber ride to the Convention Center. Our room was spacious and the bed was very comfortable. We didn't use the TV but we did move mini-bar items out of the fridge so we could us it for our leftovers.

I recently stayed at the Fairmont Millennium Park in Chicago while in town for work. I usually stay at the Renaissance on Wacker or the Blackstone on South Michigan Ave. But, the Fairmont was one of the conference hotels. It has more of an historic vibe. My room was decent. I had a nice view of the lake, Shedd Aquarium and Soldier Field. The hotel is really just too traditional for my taste. I prefer something with a much more modern vibe. There is carpet in the room (I much prefer solid surface). The shower was super duper tiny. The bed was comfortable enough but the pillows were terrible. I light as well had crepe paper as my pillows! Also, there was a fridge but it was all filled up with really expensive stuff to purchase from the hotel. That is a huge pet peeve of mine. The hotel staff all seemed friendly enough. I do give them "extra points" for having multi-use shampoo, conditioner, shower gel and even lotion. I'm glad they have gotten away from single use plastics. The location was okay. Overall my stay was fine, but I wouldn't choose to stay at this hotel again.

3.5 stars. What a dream! I love Fairmont hotels. They're so high class, and I always wish I could stay longer. I stayed at the Millennium Park Fairmont briefly for work, though downtown Chicago was a nightmare to navigate in a car. Definitely had a panic attack trying to find the correct parking garage and get to the airport. Decent city views, though. Staff was overall friendly, and the bed felt luxurious, but a few details annoyed me. Bathtub was delightful, but it kept slowly draining despite the stopper. Nespresso machine was handy, but there were no cups in the room. Not my favorite Fairmont location. Then again, I didn't get a chance to try the restaurants and bars. Next time, hopefully!

I was at a conference at a different hotel, but stayed here because of room availability. I had a great experience at this place. Here are some tips: 1. No fridge, but if you ask for one they can bring one to you Kim 2. They have have umbrellas at the desk 3. Valet staff are the sweetest 4. Restaurant always smelled like seafood. Not sure why. 5. Try their waffles and Nutella whips 6. Great location !! 7. Friendly staff 8. Creepy vibe 9. Could use some updates. My door kept sticking and I had to slam it shut. It would have been nice if there were a little convenience store or something. No pool or hot tub which made me sad. All in all, I loved this place and would return!

First off let me say that the staff and cleanliness are on point 5 Stars. specially if you're using your amex. Perks are great. However no one should stay here until the hotel goes through some heavy remodel to update the place. Also the lobby is something someone would do if they were doing the absolute cheapest decor and design with super cheap patio furniture very uncomfortable with a 2 hr wait till we catch our flight. This is the kinda of patio furniture you find on clearance at target or Wayfair, made for apartment patio furniture at best. You get the point. Don't stay here until they spend some money.

Excellent service by staff. Maya at the front desk was friendly, kind and accommodating. The room was clean and beautiful with an excellent lake view. We spent three nights and everyone was amazing from housekeeping to bellhop, to valet, to the front desk. Close to downtown and walking distance from everything that is to see in Chicago.

It's a very nice hotel good location and the staff are very nice and friendly. The only thing I didn't like were their toilet paper. They were hard not your usual soft toilet paper but, again overall it was good. Got a great deal and it came with a breakfast allowance. The breakfast was in their restaurant called Columbus Tap. The staff there are super sweet. Food was great and weird. The weird part was the corn beef hash. It was prepared very differently than what I'm used to but, it was good.

I really enjoyed my experience at the Fairmont Hotel. My stay happened over the Christmas holiday where I ended up getting a one bedroom suite on the 28 floor for roughly $295.00 a night (tax and urban experience tax excluded). I have to say the room was spacious, clean and well appointed. The checkin was fast and pain free. During my visit, I ordered room service once and paid through the nose for it BUT I knew exactly what I was getting into. The one snag that happened was resolved quickly. I accidentally moved a few of the snack boxes in the wet bar in my room. Apparently, the snacks are electronically monitored, meaning if you disturb them, it is assumed you ate them. So, in my case, I was charged for two of them by mistake. When I emailed the hotel about the matter, they immediately reversed the charges and issued me a new bill. I have to say this is a really nice hotel. I loved having a CVS directly across the street. Also, when I asked for a mini-fridge, the hotel staff brought it right up. I'd absolutely stay again.

4 night stay and it was one of the worst hotels I've ever stayed in both in terms of the finish of the room and service received. The room (and tbh the hotel itself) was old and shabby. It's in desperate need of a renovation so maybe I was just asking for the incessant construction noise from 9-4pm that I could hear in my room. In fact, as I type this review now from my room, the drilling noise is maddening! I talked to customer service over the phone yesterday and all they would offer was a comp of a couple cups of coffee and pastries. When we actually went to the front desk this morning chat, they said they had no record of it and wouldn't even offer us that. They just said there was nothing they could do about the noise. If they read this and respond, I'm sure they'll point to being given $15 credit to their coffee shop as recompense but firstly, $15 for all this noise? In what world is $15 meaningful in any way? Second, at check-in we were told and given a sheet by the front desk that we had a $5 daily credit to said shop. This morning's front desk staff said that info was wrong (conveniently). The frustrating thing is that they knew there would be construction yet they still put us in the room RIGHT above where the construction was happening. Who does that? People who don't care. Onto the room itself. If I were to take a picture of everything wrong with my room, I'd have 50 so these 2 sum it up pretty well. Look at the rust and grime on the AC vent! That door handle belongs in the trash! Wallpaper is bubbling pretty much everywhere. Baseboards are chipped and look like they were last painted in the 80s. This is a room that has no business being given to guests paying Fairmont prices. Budget hotel? Maybe, but even then I think they'd be nicer! Bright spots were the location and the cafe & housekeeping staff.

Hotel was very nice. The in room dining was $$$$$ for MEH food. The price of the food I ordered in the menu said $20...on receipt it was $32. I ordered the Shrimp pasta pomodoro and 1 can of pop. The pop itself was $8 lol...then on top of all that they charge a $8 delivery fee AND automatically add a 20% tip. All total it was over $60 for box pasta and 5 measly little shrimp. Absolute joke!!

This rating is based on expectations associated with the Fairmont brand and the cost of a night's stay versus the experience. It's primarily based on a series of daily unauthorized charges on my card and the majority of the hotel staff's inability to fix their mistake. I wasted hours of my trip and additional time after I left dealing with these issues. The hotel was relatively clean. It was decorated nicely for the holidays. There are amenities: room service, mini bar and snacks for a price, a gym, restaurant and bar onsite, and comfortable beds. There was no water bottle filling station except in the gym or in the training rooms. No complementary water in the rooms. The rooms are clearly in need of some updates. Certain floors are remodeled. Unfortunately, I was on a floor which was not. The rooms are older and while it was clean enough, there was no way I'd ever get in the bath tub. It had stray hairs and just looked like it needed a good scrub. The baseboards were dirty and corners of the room were dusty. My blind had a brown stain on it. There was no magnifying mirror. The tv was a pain. It just shut off randomly in the middle of watching things. It took me forever to turn it on the first time. Maybe the batteries in the remote need changed? But that doesn't explain it just shutting off. The adjoining door was very thin so I could hear my neighbor's tv (radio? Podcast?) like it was in my room. My room was supposed to be charged to my employer's card. When I provided my card for incidentals they put the typical hold ($100 per night) on it. However, on my third day, there was an additional random $158 charge pending on my card. I had charged nothing to the room. I asked about it and had to talk to three people before they came up with the solution to check me out and check me back in to release the unauthorized charge. Unfortunately this did not end the charges. I had ever increasing charges from that day forward: $279, $325, and $558. Most of the people I spoke to were polite but they could not resolve the issue. I checked out days ago and the charges have not been reversed and many are still "pending." This also happened to a colleague who was with me. They also charged my employer's card so they've now taken 1.5x the amount they were entitled to for the stay. Beware and check your statements! I wasted hours on this issue in person at the hotel. I am now wasting more time monitoring my statement to make sure the holds fall off. Steven at the front desk was the least helpful and was rude throughout the 4 nights I was there. He was unfriendly and his demeanor was unwelcoming. The last straw was when I was waiting for my bag (11/16/23) with 20 other people in line and he was just standing behind the counter, helping no one with no line. I asked if he could get our bags and he said the person who does it was "on his way" and to wait over by the stand. It was horrendous customer service. Just take the ticket and get people's bags. You can't have 20 customers waiting for something that only entails matching a tag with a bag and just stand there doing nothing. This delay was unacceptable and it created delay for me and my colleagues (and the 20+ others waiting) as we were trying to get to the airport. 20-30 min to pickup bags is unacceptable. Tim was friendly and tried to make up for the extensive errors and mistakes of other staff. He was the only one to be able to give me an explanation for what happened and he was the only one able to fix the mistakes. It still took almost a week for all charges to either be reversed or stop pending. He was the only person I talked to who had any idea what he was doing as far as billing. One person can't make up for all the mistakes even though he certainly tried. This hotel is a mess. I don't care how nice a place is (and this hotel isn't that nice), but if they charge your card for unauthorized amounts and can't figure out how to fix it, they should be avoided. I would never stay here again and would advise others to do the same.

I really wanted to like this hotel. The atmosphere during Christmas time was very cozy and I loved that. They also played live music in the lobby and it was a pleasant surprise when walking in. When we first arrived to our room, we liked it a lot. But then we noticed a used COVID test in between some cabinets in our room. This alarmed us since 1. We were worried the previous people who stayed in the room may have been COVID positive and 2. We questioned the cleanliness of the rest of the room based off this. It was very late by the time we noticed this so we ended up just staying. We were considering staying an extra night to enjoy the festivities, but after finding this we checked out as soon as possible the next morning.

I really like the room, and it is very nice and spacious. The bed is comfy, TV is nice, and couch is nice too. The price was very good for what u pay for. The bathroom is also very nice. I was surprised how spacious the room was for around/under 150 per night (400-500 square feet, non-suite). The restaurant in the restaurant was also open on thanksgiving which saved me and my girlfriend since we were traveling at that time and almost everything was closed. I also really like the vibe and feel of the downstairs decor at the entrance. Very warm and homey Christmas holidays feel. The hotel let me check in early on a very impromptu arrival which was very nice. My only complaint was that there was somebody's leftover hair shavings in the bath tub drain that popped up after my girlfriend tried filling up the bath tub, and she had to clean it out herself to take a bath :(

I've had to stay at this hotel a couple times for work conferences. The first time there was black mold on the air vent (I didn't notice for a couple hours and had a sore throat/respiratory issues for a week following). When I called the front desk, the receptionist told me to just wait in my room for further instructions. Every visit, the HVAC doesn't ever get close to the temperature you try to set, the rooms are hot and muggy. Not worth it for the price.

I usually stay with my friends when I visit Chicago, so this was my first time actually staying at a hotel here. The Fairmont Chicago is very conveniently located walking distance from Millennium Park, with a Giordanos very close by as well. The hotel itself is very classy and beautiful. Upon going through the large revolving doors and walking into the lobby, you can really feel the timeless charm this hotel has. Everyone that I met here was very friendly and kind. The elevator kind of has a dip when it reaches your floor, so just take caution at that. I never got used to it so it did take my breath away every time haha. My room was on the 21st floor with stunning views of Millennium Park and the Buckingham Fountain. This was probably my favorite part of my stay here. Truly a cool view. The room was very big with a king sized bed and a seating area + coffee table near the window. The bathroom was also very pretty with both a shower and a tub. Really a great room. The only reason I am giving Fairmont Chicago 4 stars is due to the $77/night parking and the lack of a fridge in the room. Other than that, I truly loved staying at this hotel.

Fairmont Chicago - Millennium Park is a great place to stay in the middle of everything. I really like the location and everything that they have available here. The staff here is very friendly and accommodating to make sure that you have everything that you need for the best stay. Good experience every time I have been here.

For Chicago, this hotel is in the upper 1% in my opinion. Very comfortable, no attitude, super clean and well maintained, friendly staff that seems to give a shit.

This is about the Leaf Spa -- I am so impressed by this spa! From the check-in service (Jasmina was the kindest person ever), to the welcome ritual, to the massage therapist, to the treatment, to the decor, to the products, this place is amazing! I had the Serenity Slumber Body Treatment which consisted of a massage, scrub, and scalp massage -- it was the perfect rebalancing and realigning treatment. I can't say enough about how knowledgeable Alex was of the tension in my body. I'll leave the welcome ritual a surprise but will say that that really started my experience off on the best note.

This place is sad and terrible. This is not up to the Fairmont brand... at all! I left 1 hour after check in. The quality and service is below sub par. The rooms had cracks in the walls, terrible views, the elevator looked straight out of a 1950's commercial. Lights flickered, and I noticed this only after 1 hour. I would never stay the night here. The lobby was great during Christmas time but once you turn left or right the bright lights disappear and you come crashing down to reality. Definitely stay at the four seasons if you're looking for a quality experience of the usual Fairmont brand. I'm shocked this hotel still is in business.

Wife and I stayed here for our anniversary, the hotel is in a great location and a short walk to millieum park, and downtown. We arrived at noon and we able to check in right away (pleasant surprise). We also talked to Tiphani Shape the concierge and she was so very helpful with her recommendations and assisting with booking some of our events. The room was really spacious with a great view of the park. The only tings we didn't like was the toilet paper, it was like very thin sandpaper also the restaurant really sucked. I left another review of the restaurant and only gave it one star, the food was really bad and way over priced. Also there is no free wifi, it was actually over $13 per day so we didn't use it. There is also a CVS across the street, so it was convenient to get water and snacks

Fairmount is within walking distance to the MAG MILE, RIVER WALK, THE BEAN, BUCKINGHAM FOUNTAIN!!! Loved the views abs the customer service was super!! Also best rooms ever!! Come back soon!

Just stayed at the Fairmont Monday-Wednesday. Service was unprofessional and lied to us at the front desk after over booking. On top of that after returning home I have since noticed being charged for the same meals multiple times. Was expecting a great experience but instead it turned out to be a an illusion of luxury with just over priced food and drinks.

Very beautiful hotel. I love that they play live music in the lobby. It was very cozy and clean.

From the time I walked into the spa, until I left it was a great experience! Sylvia greeted me, described the different teas, from Spring to Winter and I choose Spring--I love almonds. I sat down and began to relax. To my surprise, I was asked to stand, close my eyes and breathe. The scent of lavender enveloped my senses and I knew this was going to be great! In comes Dorothy, an amazing masseuse! She was soothing, we talked about a few issues, and the CBD massage oil was beyond amazing. I fell asleep at one point! After the massage, I headed to the steam room. My life is good, and my trip to Chicago would not have been complete without visiting the Leaf Spa. They are excellent and worth every dollar! Thank you so much! The Fairmont and its staff were also amazing! I will definitely stay there when I am in Chicago!

Expected more from the Fairmont. Smelled weird and is pretty old. Room service was not great - rock hard cookies (cookies and milk) and melted ice cream. Was expecting so much more...

Not nice at all. Is degrading to the Fairmont brand. My room is shabby, the halls are shabby and the side table next to the bed was so dirty i cleaned it myself before sitting phone down. Needs a gut and remodel badly. It is pathetic they are allowed to keep the Fairmont brand at this rate, i always thought that was a higher end hotel.

For a 4.5 star, I expected more. Like others have said, the insides are showing their age. Our room was okay, but there were missing light fixtures in the bathroom. Also in the hallway, there was a loose light fixture straight up dangling from the ceiling. I was also really annoyed at how there's a daily resort fee that I wasn't informed about at booking (but I guess I should blame Priceline for that). With your daily resort fee, you get free internet (which wasn't horrible) and a $5 credit at the lobby coffee shop (which is only open 9a-1p). Check your bill at the end of your stay, though, because they didn't take the credit off my bill. The saving grace for this hotel was the location, which was close to a lot of tourist-y things. It was about a 15 min walk from the blue line also. TLDR; there are cheaper, better locations in the area. Go there.

Overall just ok. I stayed there recently for a conference and it was fine for a conference hotel, but I would have wanted more for a vacation hotel. *Pros: Nice hotel staff, clean, gets the job done. *Cons: On-site restaurant and bar is bland, rude service in hotel restaurant, no fridge in the room, really dry in the winter (we were guzzling water and our skin felt itchy from the dryness), no outlets on the nightstands (how is that possible anymore?), espresso machine in the room (cool!) but no coffee machine, no pool.

I was there for a staycation with a friend of mine. Valet was polite and prompt. Check in was quick and easy. Room had a nice view of the city. Leaf Spa- wonderful experience! Welcome ceremony with tea. Knowledgeable masseuse. The amenities are great Got room service- chicken and dumplings soup which was very good. It was broth based not cream based so lots and lots of veggies with chicken and dumplings. Caesar salad which again wasn't your traditional salad with Romain lettuce, it had lots of different types of greens. Mac and Cheese was ok, nothing to rave about. Had breakfast at the Columbus Tap. You HAVE to get the breakfast potatoes like, absolutely delicious Overall a great experience in a great location if you want to explore chicago by foot, you'll be close to everything.

Nice hotel - be prepared to pay a lot for the extras. Wi-Fi was around $20 a day, breakfasts were about $30. Rooms did have a mini bar and snack area that was all way overpriced - $12 for an ounce of cashews. Rooms were a good size lots of storage drawers, the bathroom was amazing had a bath and a separate shower. Staff was really friendly very helpful on finding things in the neighborhood. The elevators were quick didn't really wait for one or than a moment or so. Utilized the meeting rooms and they were nice size. The lunch and snack foods that were provided were very good.

The Lodge experience: Horrible. Below mediocre food. Atrocious service. Really embarrassing. You shouldn't even offer this if you can't execute it. At one point I tried ordering a drink four separate times. When I stopped one of the managers to let him know about this, I said, "would it be possible to order a drink?" He glared back at me, and said "I'm listening" with an insane amount of attitude. Terribly off-putting. The gimmicky featured cocktail are a sugar-laced nightmare. And the fondue is made with disgusting cheese. Hotel Services: 1) Valet Parking - The service doesn't match the price. We had to wait for our car more than twice, even though we called in advance. I will say, on a positive note, that they let us keep out car up front when we were checking out but headed for a quick walk to the Bean. Kind of them. 2) Bellman - After unloading at the valet, we waited 20+ minutes for our bags to be delivered to our room. This wouldn't have been a big deal if we hadn't had reservations for the Lodge that we were trying to make. The bellman was more prompt upon checkout. 3) Phones - Nobody - N-O-B-O-D-Y - answers the phone at this hotel, at any time. Front desk. Conceirege. Valet. Housekeeping. You'll get voicemail again and again. Just terrible. Room Quality: Nice enough. Good views. Clean.

I worked for my client for an event and the client paid for my hotel, The hotel confirmed this and told me I would be responsible for the incidentals which was 100 dollars a day, ridiculous! Also they charged me for the room and screwed up and did not charge the client. I am now disputing the charges with my credit card company and I will be filing a report with the bbb and consumer credit affairs! Luckily I have evidence of emails and video of the admitted screw up but the hassle and negligence is unforgivable, I will never stay in any property ran by these unproffesional people.

Aside from the fussy in-room coffee makers and the high cost to park, everything was delightful. Spent 7 nights here recently and had a great experience. Beautiful view. Staff members were helpful and attentive!

It was a fine stay but not for the price point. Stayed for a holiday weekend, hotel was amazingly decorated but the follow up with great food and service was subpar. Menu was very limited for family service. Lots of waiting for service and food was expensive as well. No mini fridge and minimal surfaces to set things down. Happy to pay, but expected better food, service and room basics.

Stayed here recently for a reunion and the hotel was in great shape. Loved the views from my room of the river. Most importantly the nice large bathroom was a plus. The quiet room and helpful service and directions from the staff were great. Had one small incident in which I came back to my room and as I was searching for my key (must have lost it at Kingston Mines) and got to my door, there was a lady crouching and sleeping at my door. I realized quickly that I didnt have my key and that I'd have to go get a new one and have security come get the woman. I was freaked out because she wanted to come in my room and hide. My first thought was she was a guest having an argument with her partner and was hiding. When I turned around there was a security person who detained me and the woman. It definitely looked looked suspicious, but after he asked me for my ID and secured it with reception, he asked the woman if I had assaulted her and if she was with me. Fortunately she said no as it was 2am and I knew security footage would have backed my story. Eventually the security guy let me in my room and returned with a key saying that the lady had been removed. A little scary that the woman had gotten up to my floor but good that security cameras had caught her odd behavior. Fortunately she was not a threat.