Fairmont Dallas

I had an incredible stay at the Fairmont Dallas, and I absolutely love this place! From the moment I arrived, I was impressed by the elegant atmosphere, exceptional service, and attention to detail. The staff was friendly, attentive, and went above and beyond to make sure my experience was perfect. The rooms are luxurious, comfortable, and beautifully appointed, providing the perfect retreat after a busy day. The hotel’s location is ideal, with easy access to the best attractions in Dallas. I can’t wait to return—this hotel truly feels like a home away from home. Highly recommend for anyone visiting Dallas!

I was at the Fairmont for 5 nights in August for a conference. The staff throughout the hotel was wonderful. They provided excellent service everywhere. The elevator on the left side in the south lobby acted very erratically and I was briefly stuck in it after the doors closed and all the buttons went dark.... this was a theme of my stay there, and most of us avoided that elevator. I took the steps from the 7th floor after I was stuck in the elevator for about 3 minutes (I know, not long, but still....) Otherwise, the hotel is old, and some of the rooms are dated and need attention, but my space in the south tower was comfortable and clean. The food in the restaurant was excellent for both lunch and dinner ( I also had soup in the bar one night that was fantastic.) The service was top notch as I came to expect from this hotel. They do a great job in all departments that I encountered. I would stay there again if in the area. I just hope they fix the elevator issues!

I was really impressed by my whole experience , from check in to check out.|The staff was friendly, informative, and personable. Our concierge, Thaddeus Darrel was more than accommodating. He brought up our luggage, even hanging my jacket up in the closet for me. He saw that we had brought our own drinks, and ran out to get us a bucket of ice. His expertise in the establishment, and surrounding points of interest was a welcome time saver! The rooms were well appointed, and very clean. I am a former Executive Housekeeper myself, and I nit pick everything.... but I had not one complaint.

I stay here regularly for work visits. Location is good and the new owners are making changes to benefit the features and character of the hotel. The staff are always helpful and welcoming. Beds are comfortable and restful in a noisy city. There are standout members of staff, Lisa is skilled in wine and I’d recommend her to be a sommelier or the wine specialist for the bar and restaurant . Abraham is a cocktail master and a genial bar host, they both are a great credit to the experience here. I’ve stayed in many hotels around the city when I visit from England. The Fairmont is a safe and comfortable hotel to base my work life when here in Dallas. The staff make all the difference when you’re a long way from home.

We stayed for 3 nights at the Fairmont. The people at the valet parking were just superb and made us feel right at home. Also the check in/out was swift and done by very freindly staff. Also the concierge was very helpfull. There is lots of room for the valet parking, but it can get a little busy in the morning with people checking out. |I was a little disappointed with the rooms. They look dated. The bathroom was relatively small and there was an issue with the shower head which was detached from the wall. Although the AC was working, it didn't really get the temperature down. |Having said that, the hotel is in a central location and we enjoyed the stay

I have stayed at the Fairmont numerous times over the years and always had a great experience. It's been a few years, so we decided to stay there for our girls' weekend. I prepaid for my Jr. suite and, upon arrival, we waited in line behind one person for 10-15 minutes, then began the check-in process, which took no less than 20 minutes. I was informed that my room wasn't available due to a flood 4 days prior. They had a king suite available, which would have been fine, but I had two girls joining me the next night, so I was offered a roll-away bed or the pull-out couch, which was NOT what I paid for and completely unacceptable. It would have been nice if someone had let me know that my room wouldn't be available after the flood happened, so I could have made other arrangements. In the meantime, we were put in the King suite until they could figure something out. We unpacked our stuff and about 2 hours later got a call asking when we wanted to move as staying in the King room wasn't an option, despite suggesting they put our other two friends in a regular room for the inconvenience of all of this. We were offered the option of moving that night or in the morning. We re-packed all our stuff and moved to a different room on a different floor after dinner at 9:30 pm. When we went to the Gold Lounge in the evening, our keys no longer worked. I confirmed with the manager that our Gold access would still work, and she assured me it would. Ten minutes later, they were able to straighten it out and get it working. In the morning, I went down to the desk to collect keys for the other girls, and we headed to the pool. Upon my friends' arrival at 11:00 am (we had an additional room since there were 8 of us), they were told someone was in their room and wasn't ready, which made their upgrade to an early check-in pointless. Why offer early check-in if there is a possibility it won't be available? We were told the other guests had til noon to check out and weren't out yet. One of the girls in my room stopped by the room after being at the pool, only to find that her key didn't work. In fact, none of our keys worked despite taking care of this earlier that morning. I spent another 20 minutes at the front desk. By 2:45, the second room was ready. Calling the valet the next morning to retrieve our vehicles was pointless, as no one ever answered the phone. We had to stand outside with our stuff for 20 minutes waiting on our vehicles to be brought up. Needless to say, we will not be staying at the Fairmont in the future.

We came to the Fairmont Hotel for a quick 24-hour design trip and needed a comfortable, dog-friendly place to stay and this hotel delivered on all fronts. The property was clean, well-kept, and welcoming from the moment we arrived. Our suite was spacious enough for both my partner and me plus our three dogs, which is not always easy to find. The room had everything we needed to feel at home for the night. Every interaction with staff was pleasant and professional. The bartender was great, and the overall service exceeded expectations but one person truly stood out: Estevan, the bellhop. He was the absolute star of the show. From the moment we arrived to the moment we left, he went above and beyond to make sure we were taken care of. He was kind, detail-oriented, extremely helpful, and knowledgeable about both the hotel and surrounding area. It’s rare to come across someone so dedicated and passionate about their role. Estevan is truly a gem and made our short stay not only easier but genuinely enjoyable. Highly recommend the Fairmont for anyone traveling with pets or just looking for exceptional service and a comfortable stay. Ask for Estevan if you want to be in the best hands!

From the moment I walked in, I was greeted with a warm smile and an early room assignment. I was there for a conference and I had gotten up at 2AM for a 5AM flight from Chicago. Getting that room early was so perfect. I was able to relax and change clothes in luxury before registration and lunch. The room was large and mine as ADA compliant which wasn't needed but I could see where that would be essential for some. The food catered for the conference was spectacular and all the amenities were first class. The place was too cold for my taste but it was 91 degrees outside. Everyone was able to wear suits in comfort.

Everything was perfect at our stay at Fairmont Dallas! The service was amazing and we had a spectacular stay! The hotel was clean, the neighborhood was safe the staff was kind. The only downside was the valet was expensive but we parked at meters on the street. Also, unfortunately the pools are seasonal but the hospitality, luxury and location of the hotel made up for it. Thank you to Maryjane at the front desk for making our experience memorable! It was our first time in Dallas and she took her time recommending us to a variety of places :) She made us feel very welcomed and even upgraded our room to add to our Anniversary getaway Maryjane was the difference between a comfortable hotel stay to a delightful, unforgettable experience! We will absolutely be coming back!

One of the worst hotel experiences I've had in a long time - possibly ever! Between the water outage for the entire hotel (no shower, no toilet - sewage was building up in our room), the AC in the room going out, the unresponsive staff, the $50/day valet cost with no free parking alternative, the $14/day internet charge with no free alternative, and the most uncomfortable bed I've experienced in a hotel, I will never chose to stay here again. I'm giving 2 stars instead of 1 because I feel bad and don't want you reader's to think I'm prone to hyperbole. Check out my other reviews and you'll see I tend to be overly generous. Including now when I should give 1 star instead of 2. I also understand some of the things weren't their fault (water outage for instance), but how they responded, or better yet didn't respond, was not ok. Bless all the customers who were here who had to leave the hotel that morning (possibly for a big event) without being able to shower, comfortably use their bathroom, brush their teeth, and get ready properly! For all I know they could have been going to the most important interview of their career smelling like body odor and bad breath. Luckily, my big event was the day prior. The water was out from around 7pm the night before and didn't come back on until around 8am the next day - so even if you do your hygiene mostly at night you were still out of luck. Also, the pool is not heated, and was too cold to get in. No hot tub either. That was a real bummer for us. Additionally, when we were checking in we had one of the longest lines I've ever seen. It took us at least 30 minutes to make our way to the front desk for the check in process. There was a big event/conference going on so I thought we just showed up at the wrong time... nope it was something I saw multiple times during our stay. Why this many people / companies choose to stay here is beyond me. This hotel is old and it shows. For hotels in the same price point I'd recommend staying somewhere elsewhere. But if you do stay here, be prepared for long sweaty nights in uncomfortable beds, and the possibility of important amenities not working when you need them most. Happy travels!

Only reason I'm giving two stars is because staff was very nice. Hotel rooms are old... this hotel definitely needs a face lift. Stain on furniture in the room, old carpets with stain. Overall not what we expected for the price. We stay at Fairmont locations often and have loved our stay in other cities. I would recommend you find another place to stay at for the price.

Aww this place is just old and haggard and tired. Like maybe it was chic in the 70s and has literally not been touched since then - with the exception of the random decision to add Le labo products. The decor is so drab and there are zero amenities in the room, including water which you have to request at the front desk. You can hear the elevator clunking up and down nonstop - it's so loud I thought it was a streetcar. Also randomly there's a walk-in closet which I'm approximating to be the exact same size as the bathroom. The room is big and has a desk, and the staff is kind, but won't be returning.

This hotel is a disgrace to the "Fairmont" brand. Very rarely do I feel compelled to write reviews. Either it's exceptional service, or exceptionally BAD. Look at the photos. Attached you will see: - abundance of dust (I am VERY allergic to dust) - a bathroom which makes high school toilets seem fancy - a tub that has more chips in the paint than a motel 8 Upon coming into the valet parking (which I prepaid), I waited in my car for 20 minutes while they cleared 3 cars from the queue. Inefficient but whatever, I'm sure the rooms are luxurious, right? Greeted at the check-in with great hospitality and a boxed water. So far so good. Enter the elevator.... Which has a TON of scratches in the wood and looked like a 1960s elevator. Maybe I booked a hotel with some history? It felt "run down" rather than "old school". Then....the room. Oh boy the room. COVERED in dust when I first came in. Like the room hadnt been cleaned (or used) in a month. Bed was made and everything - it was just covered in dust. Then, the bathroom. That toilet. Is it petty to see a toilet and think "wow this is not class at all"? Maybe. But like I said above - Fairmont as a brand meant something to me. "Class". "Luxury". Not "we couldn't afford a toilet". This trip was supposed to be a "treat yoself" moment for me at the end of the year, with some activities I had planned downtown then coming back into a luxury room. I spend as much time OUT of the room as I could. Breakfast the next morning was awful. Their 6$ "artisan coffee" could be beat by a Denny's coffee. They added 20% gratuity automatically. All in all - if you're looking for a quality hotel and something nice to treat yourself, please avoid this hotel. The only positive was that the bed and pillows were moderately comfortable.

Up in the Dallas area for a couple of days and stayed at the Fairmont Hotel. The hotel seemed old but clean and well kept. It was cold there in Dallas and so was the hotel. For some reason the south west side of the hotel was warmer than the north side. The meeting rooms by the store inside the hotel were cold. While at the bar, ran into a few vagrants but were escorted out by security. The libations at the bar were very good and the food was excellent. The staff was helpful and friendly but some were measurable, a tall elderly gentleman wearing a black coat. I observed him working every day, no change in attitude. The rest of the staff excellent. The parking tenants did an outstanding job, concerning the cold weather.

This review is fir the bar Location Mid town Dallas Atmosphere Classy sports/hotel lobby bar Quiet but HUGE tv with football! Service Friendly, attentive-terrific! Menu Sharables, salads, wings, dinner. We had the roasted cauliflower that came with pickled onions, greens, and a sweet potato puree-fantastic!! Best ever!! Seasoned perfectly. The wine pour was less than generous-maybe 6 ounce. The spritzer was refreshing. Summary Great find for low key place to watch sports downtown Dallas. Get the drinks as the wine pour is low. Food is the BEST and service AMAZING! Lie this place!

We just checked out after a two day stay for a mini staycation. The three stars is for the convenient location near everything and the friendly staff. We arrived at 130 pm on Friday and they let us check in early which was a plus so we didn't have to wander around waiting for 3 pm check in. We pulled up and they took our truck and we went ahead and used valet parking (not included in the stay like other places we've stayed in the past, just FYI) and it was still worth the money not having to worry about our truck. Ron helped us to our room and answered all our questions. They serve meals but they aren't included like other hotels we've been to. Our room was fairly nice minus a few thing, our bathroom sink got legit clogged where nothing was going down day one, a piece of the shower fell off while my husband was showering, food from the mini fridge was missing (they'll probably charge us for that). My favorite part about my stay was the rooftop pool, it was fairly larger than any hotel I've been to and the view was amazing! And for how hot the weather has been the pool was still very cool and refreshing. In all honesty not the greatest stay I've had but it was alright. Might be back on day might not.

This is my first time visiting the Fairmont and so far I like it. They keep it clean. It seems to be safe the area and the people here that works here are professional, and very nice. It close to the local district nice restaurants ant the stadium / American Arline.

This hotel was a disaster from the start. We were on the 15th floor and the elevators weren't working for 2 days. Our bathtub had a broken stopper, the ice machine was broken on our floor and 2 floors above, our TV was broken, the phone in our room was hit or miss on if it worked to call the front desk, and the wifi was not free (you could pay $17 if you wanted it). We were celebrating our 15 year wedding anniversary and thought we would treat ourselves to a nice weekend at a nice hotel. We ended up checking out a day early to find another hotel. It was beyond disappointing and a waste of money.

Fairmont, you can do better!! For $500 the first night and $250 for the second night, it's a lot money to pay for a leaky shower, a tub that needs to be resurfaced and no ice in the ice machine. We went to the restaurant and no one was there. We were asked to sit in the bar area but all that was available were uncleared tables. Seriously, I'd like to say I get what I pay for but for top dollar this was not the Fairmont experience I was expecting. Total Disappointment!

The service is fantastic and meets the expectations of a Fairmont property. Front desk, concierge, everyone is excellent. My criticism is the quality of the property. If you are accustomed to high quality Fairmont properties you will be disappointed with the rooms and will overall age and lack of maintenance. It is old and dated. Very old and dated. Finishing, bathrooms, hallways, are old. Elevators are slow and old. If the hotel is full you have to build in elevator waiting times to make sure you don't miss an Uber or meeting. Bathrooms are snug with old toilets you find in an elementary school or public park built in the 60s. They are way overdue for a refresh top to bottom. This stinks because the staff is terrific. If you're traveling for work or have a lot of devices the desk space is great however there are NO plugs for USB or USB-C cords. Pack the plug blocks!

I'm now going to change my review of the Fairmont, Dallas because I had the displeasure of getting booked in one of their old hot rooms! I paid like $180 which was a deal from a booking website, and they put me and my husband in the ugly old brown tower and let me tell you about that. The old tower is to the left of the check in desks, up a hot elevator into a hotter hallway. Get to your room. It looks okay, much smaller than the beautiful updated rooms in the tower I stayed at last time. The decor is not as nice. Orange headboard, cheap looking stretched canvas art from Ross? The a/c is barely working. I put it down several degrees and nothing seems to work. it stays the same temp. I turned it to 53 degrees and it felt like 72 all night. Theres no place to turn the lights on. I guess you do that at the lamps. Theres also no place to charge a phone, there's one outlet under the desk and one on the wall away from the bed. I charged in the bathroom. The mini fridge is full of very expensive conveniences you don't want to pay for $13 for a shot bottle of alcohol. $5 for small water $10 for large bottle. All the snacks range around $8. No free water unless you count the cucumber water in the lobby. Sadly there's no fridge for things you might want to keep cold or leftovers from anywhere. The closet has no robes or slippers. This is not 4 Star at all! The shampoo and conditioner are good but the toilet flushes for so long that I'm sure it could cause all of Dallas to be in a drought if you flush too many times. The bed is not comfortable at all, there's no cover on the mattress, there's no sheet on the mattress, oh wait it's a flat sheet which exposes the mattress if you accidentally pull it back. There's no trash bags in any of the trash cans... internet is $14 for crap and $19 for premium internet. The valet was $50 for the one night we were there plus $20 tip we chose to provide. It's not their fault this hotel wasn't up to my standards. We called valet like they told us too around 11:30 and no one answered. We dropped our keys in the quick checkout box and headed to the valet window. I paid my tab of $50 and then was told I need to go to the lobby and checkout to make sure I'm not charged again! What is this horse poop? I went in and did that... and then came out to my car. So ready to leave! It's $75 per pet if you bring one... this place nickel and dimes you for everything and no services are even provided. There was nothing even remotely nice about this stay. My last stay was wonderful but I'll never come back! We actually asked to do a late checkout and they told us 12 noon! Wow thanks for the extra hour! Most places are 1-2pm for late checkout. I'm surprised they didn't try to charge us. We decided to just leave, no point in sleeping for one more measly hour. Very dissatisfied... when you look at the pics I have provided of my original stay and the video of this most recent one, it's like a different hotel completely! The video is short. The toilet flushed for an entire minute and 12 seconds. Every time! Oh and two weeks later I see they charged me a mystery charge of $47 so now I have to call and fight that!

Here's how "Luxury" the Fairmont Hotel in downtown Dallas is. It has the ONLY Starbucks that I've ever been to that charges $2.00 for an empty Venti sized cup. I've been to Starbucks in several locations, standalone, in a mall, in a hotel, etc and in several different states. I get it. They want this hotel built in 1969 to be considered a "luxury" hotel. It isn't and never has been but hey, the heart wants what the heart wants right? You pay more for luxury. It's just the way things are. However, I think $2 for an empty cup is a dick move by whoever made that decision and whoever keeps it in place. That includes the General Manager of the hotel, Rajiv Kapoor.

Fairmont Dallas is conveniently located in the heart of Dallas. The hotel is just a 15 minute walk to the American Airlines Center and another 15-20 minutes away from the convention center. The downtown area is just a few blocks away so you're minutes away from restaurants and bars. The hotel interior is a bit outdated but still clean and comfortable. There's also a Starbucks located in the lobby which is another huge convenience. The bar/restaurant in the lobby is a nice perk as well. It's a decent bar/restaurant but there are too many local flavors to settle for the lobby bar. Besides the outdated interior, my other gripe is that WiFi is not free. They charge around $15 per day if you need WiFi in your room. I feel like WiFi is a pretty standard amenity these days. It's kind of ridiculous that you have to pay for WiFi when you're already paying upwards of $300 per night.

Pros: Spacious, clean room Robes and safe provided Large conference area Bartenders and hotel staff were super helpful and friendly - they went above and beyond during our stay Cons: For such a large hotel, they only have 4 treadmills in their tiny gym and 2 were broken! Super frustrating. Pro tip: Take the tunnel that is connected to the hotel and you won't have to walk outside if it is cold (or icy!)

Old, tired, and hasn't been refurbished in 2 decades. Staff was nice, but no where close to a 4 star property. Not a good look for the Fairmont brand. Very rude late night front desk representative when asking why package wasn't delivered which arrived a day earlier.

Outstanding experience. The staff was always friendly and professional. We especially liked Phillip Powell (Chief Concierge) because he went over and above to make our stay memorable and enjoyable. He treated us like royalty and made a big deal over our 82 year old mom. His personality is infectious and he made us smile from ear to ear.

Valet and concierge people were excellent. Very helpful. Gift shop was one of the better ones with a wide selection and reasonable price. Rooms were ordinary and restaurant was mediocre with very high prices. A disappointing experience.

I stayed here for a work event. It's valet only. My vehicle was ransacked and my insurance card and my garage door opener were taken while I was unaware. This means someone could have accessed my home while I was at the hotel with my family inside unknowing. The valet and hotel said they checked cameras and saw nothing and have refused to do anything to rectify the situation. I tell everyone to stay away from this hotel because of theft and lack of care from staff from hotel management to the director of security for the valet. Beware!

Truly one of the worst hotel stays we've ever had. We used our All Accor free suite upgrade credit and it still sucked! In a nutshelll... - There were men literally outside our window starting at 6am doing maintenance and they were not quiet about it so there goes that nice view we paid for. Our drapes had to stay constantly closed for privacy. - The pool area was under total construction (no bar, no service) it was like trying to relax surrounded by a swarm of industrial parking lots and our worker friends hanging out outside our suite watching us try to sunbathe - Most of the equipment in the gym was broken - Valet did not give a F! We hope and prayed our car was ok when we handed over our keys - Front desk was not friendly, mostly unhelpful and not trained; they did not know how to deal with All Accor points - The Gold Lounge was amazing tho! The service there earned this place a star!

Rooms need upgraded and maintenance was lacking. Water pressure was lacking for peers who were on higher floors.

Fairmont Dallas is about 30 mins from DFW airport. My Uber ride at 10:30pm was about $40 + tip. Another option would be to take the DART orange tram and get off at Akard station for $3, but it takes an hour and 15 mins, trains at every 1/2 hour. There's a Starbucks downstairs and a 7 Eleven two blocks away. I stayed here a few times before the pandemic. Every time I stayed here for work has been great. No complaints. This time was about $300 a night, which is fine. Staff has always been cool to me and helpful. Thank you Fairmont Dallas.

Hotel looks glossy on the inside but take a look closer and you'll see hair left in the showers from the last guest and a $15 charge for the minimum wifi package, not included in nightly fee.

I stayed at the Fairmont Hotel for 5 days, and if it were possible to give zero stars, I absolutely would. My experience was beyond disappointing from start to finish. I arrived at 3:30 pm after traveling all day from out of state. Check-in time at this hotel is 3:00 pm, yet I was made to sit in the lobby until 6:30 pm because my room was pre-assigned and not ready. During those three hours, I watched numerous other guests check in without any issues. When I finally got my room, it was not in livable conditions. The room reeked of mold, the floors were soaked with a loud fan running to try and dry them, and to top it off, the bathroom was filthy with urine in the toilet. Disgusted, I went back to the lobby. Suddenly, they had another room available for me. They promised to move my bags to the new room, so I went out to get dinner. When I returned, my bags were not in the new room. I had to go back to the lobby, retrieve the key to my old room (which was on the opposite side of the hotel), and move my bags myself. Adding insult to injury, the shower in my new room didn't work. Considering the abysmal service and conditions, the hotel should have comped my entire stay. Instead, I received a $50 food and beverage voucher, which couldn't even be used during happy hour. This stay was completely awful, and I will never return. I strongly recommend staying somewhere else. Paying $181 a night for such an experience was absurd; it should have been $20 with the way everything was handled.

Two photos from my stay at Fairmont Hotel in Dallas. Stepped on a cockroach going to the bathroom in the dark and the other photo is the amount of burger I had to spit out before just giving up and throwing it away from Fairmont restaurant.

We had a bit of a rough stay when we tried this hotel for the first time. Broken window and some poor service, however the team has contacted us after and provided an outstanding level of service. We're going to give them another try in the near future.

I had such a wonderful experience here! At the front desk, Elizabeth helped us check in, and she gave us the best experience and room I could have asked for! Due to a personal experience, we were not in the best of spirits, and the staff here does everything to ensure the best time. I was really shocked at the amazing service and kindness we were greeted with. The rooms were great! Super comfy + clean beds as expected at the fairmont. We had great views from our suite, a walk in closet, and a bar area (suite not regular room). We requested a bottle of champagne prior to arrival and it was waiting for us - all notes followed. Parking is $38 or similar per night Drinks at the pool bar were around $18 Pool itself was large and more family oriented. I didn't see or hear a dj on the weekend of Labor Day. The downstairs bar also has a restaurant! Bonus points for a coffee shop IN the hotel (starbucks) and a little shop that had waters, sunscreen, gift shop items etc I would recommend this hotel and I would return. Pets are ok! I believe dogs have an additional fee but are permitted.

On the day we checked in, the bar was so understaffed we waited a whole hour and we're e never served. With higher hopes this morning we tried the restaurant, my parents again were not served for about an hour. They were only served because I got up and complained. It's impossible to eat between 2-4pm per one of the employees who I will not name for their safety. They purposely understaff before 4. It's spring time, I would like to use the pool, it's filthy and unusable. They were nice enough to send a woman out there with the pool vacuum robot, but why did I have to ask for a clean pool? The concierge blamed it on high winds, the floor of the pool was dirty and is still dirty as I am typing this. There's no one out there if you go out there. There is no wifi, you have to lay $17/a day for working wifi the $15 wifi is crap. The reception is terrible with no wifi. And your devices will be hard to use. There's no parking, unless you valet for $50/a night which I would have done if the valet was nice to me instead we parked our rental around the block give our money somewhere else. Save yourself it's a charming building but the service is terrible the amenities are not taken care of and maintained.

Avoid, Avoid, Avoid!!! Yet again I'm stuck at this horrible hotel again in Dallas. SHAME ON THE FAIRMONT for allowing this location to continue. It's disgusting and disgraceful. STAY SOMEWHERE ELSE!! I've never been treated so poorly by a hotel and I stay in hotels over 1/2 the year. It's not a real Fairmont I have no idea why this location is still here???!!!! To add to it, I just had 2 men walk by window I'm many floors above ground, call down to concierge, they couldn't hear me because the landline is so old, and they put me on hold. There's no effort to provide safety, comfort or cleanliness.

The worst experience I ever had in a hotel. we made our reservation 1 month in advance. After the first night stay in the hotel they removed all of our belongings from the room and took our room to give it to someone else without any notice or alternative Apparently they got an important guest at the hotel and they decided to took our room. So we had to look for a place to stay at 9:00 pm after a full work day and they left our belongings in a terrible manner with the concierge desk. Daniela Garces daniela_garces@yahoo.com

Really enjoyed my stay at the Fairmont Dallas . I went to Dallas to celebrate my daughter's birthday and she loves the Fairmont brand , actually at 7 she has stayed at several locations. She fell in love at the Calgary location and even at such a young age she noticed the detail of quality and service . So we decided to take her to Dallas for her birthday . My suggestion is to always book the Gold rooms , it gives you access to the Gold lounge and other perks . Great stay with wonderful service .

Is this the Fairmont or the motel 8? From the lobby to the room, unbelievably dirty. Our toilet looks like they went to the public park and ripped it off the wall to put in our room. Literally no tank, just a metal hand flush. The beds are uncomfortable and smelled, I even woke up with hives. Additionally, they only offer valet but there is never valet that is available to get my car. I hate not having access to my car-- you're better off walking or getting an Uber. There is nothing positive I have to say. It's a rat hole-- way over priced rat hole.

I reserved a weekend staycation at the Fairmont in Dallas. There are various parking garages close to the hotel, as valet parking can be expensive when you arrive. The staff at the check-in desk were quite helpful when we asked for a higher level floor. The bed was quite comfortable, and the room itself was very clean. The rooms are a little antiquated, which is the only reason this rating isn't five stars (no usb charge ports, no free wifi, etc.). In the future, I personally can not wait to stay at the Fairmont once again.

Crazy for a hotel that markets itself like this to have one functioning elevator on a 19-story tower.

From the service to the in room dining, this place is less than Fair, no pun intended. I do not recommend this hotel. It's large in stature and of course the name says it should be at least four star but it's far from that. The food when ordered in room is never hot, it takes over an hour to get it and most times it's incorrect. You can't find food anywhere in the hotel from 2-4pm. When you complain, they don't do anything they just say they will make a note. Don't eat here, don't stay here, you will be disappointed.

The hotel was fine, but I get so tired of the constant money-grabbing attitude that is obviously part of the corporate culture handed down to the hotel. Everything is expensive. The small jar of M&Ms in the room that they claim is "fine chocolate"? $12. The wifi? $15 per day, and it's not fast. The fridge? Don't even think about putting leftovers in there, or they'll charge you $35 per day, according to the fine print on the "welcome" card. Again, the hotel was great: clean, comfy, and everyone was friendly. But in every Fairmont I've ever been in, it seems like their motto is less "great experience for our guests" and more "let's maximize profits for our shareholders."

Great location and beautiful in the lobby and attaching areas. Most are friendly but there are always a few that aren't. The lobby was so hot and humid. Our room was warm. The ac system wasn't the best at all. Just a bit dated. $54 for one night of valet was extreme to me. When you need your car you cannot get through to let them know you're ready so you wind up waiting downstairs forever.

We loved our stay at the Fairmont Dallas. We found a great rate for a suite for a weekend getaway. This was during COVID times so the occupancy rate was very reduced. That said, the service was excellent. The staff was kind, helpful and courteous. We felt safe and it was clear that safety precautions for all were in place and were being followed. The hotel bar and restaurant had limited open times and occupancy. This wasn't a problem for us as we had a few drinks at the bar and then headed back to our room. We also had food delivered to the hotel to help support local businesses. There is a Starbucks onsite, so we could get our coffee fix each morning. The pool deck is beautiful but it was "winter" so we didn't use it. Our room was clean, comfortable and nice. We had a lovely stay at a lovely hotel. If we are ever in need of a hotel room in Downtown Dallas, Fairmont will be at the top of our list.

Lovely hotel and expect Fairmont excellence as I travel a lot but this is the noisiest room I have ever slept - in even when compared to staying on 8th Avenue in New York City! Traffic noise was non stop all night and there was building noises like grinding and pounding. Be mindful when you check in here and you are in the North Tower you DO NOT stay in rooms on the same side as the elevator banks. I got just 3 hours of sleep with all the revving engines, sirens and drone of traffic.

Great place and amazing people Nice rooms Loved the Pyramid restaurant and bar. Great staff

Thugs in valet stole 80$ from my sons wallet. Yeah, he's a dumbass for leaving it in the car. Already had that conversation. But stealing is wrong either way. Manager said he did not see it in the camera ? Shocker. Comped valet fee. Big deal. Be careful here.

While the room was spacious and comfortable, the customer service upon check-in was horrible. You'd expect better for a nearly $700 room for the night. Two employees stated we did not have a reservation despite our ability to share an email with confirmation and displayed a complete unwillingness to look into the issue which was definitively on their end. The third employee was finally willing to do what should have been the first step for the other two employees - talk to their manager to come to a resolution for the customer. Rather than leaving someone out their money and without a room for the evening. The situation robbed us of a half hour at check-in, but eventually we got our room and the mood for the evening had only been completely soured by the poor service at the front desk. Tremendously poor value here. Spend your hard earned money elsewhere.

We had a great one night stay this weekend. Our valet Gibson was quick and respectful. Our room was cozy, and enough for a short stay. No weird smells and cleanliness was top notch. Check in process was very smooth. No line when we got there, and we got to our room within 5 min of arriving. Encounters with staff in the elevator was very pleasant as well. You can tell that everyone was happy to be working there. 10/10 would recommend.

November 2021 (still during COVID). Hmm, based on recent reviews, I guess I got lucky. I popped into Dallas for a two-night stay having booked the Fairmont Dallas after finding a good deal online. I immediately liked the hotel when I walked in, and the lady at the reception desk was friendly - even helping me with things to do in the area and restaurants to seek out. I did find the room to be just a tad bit outdated as far as the wall paper in the bathroom. The tub liner was a bit dingy. But other than that, I found my room on the 16th floor quite cozy and nice. Downstairs, the lobby and bar have a nice ambiance and for convenient, there's Starbucks and a gift shop on the premises. Prices in the gift shop are extremely high (I bought two bananas for $4) but I figured that is par for the course. I did not have a car so no comments on over priced parking, but Uber is plentiful in the area, so that is how I got around.

Unfortunately giving this Fairmont 2 stars. Very disappointed in our stay this week. Only giving them the two stars for the sake of the kind employees. When we entered our dark and dungy room (that was NOTHING like the photos online), it was the same level of niceness as a local motel. As attached in photos, we had a giant leak coming from the room above, which we did inform the front desk about.. The vent were coming off the ceiling and making quite the rattling noise. On our second night we decided to give the hotel bar a shot as a night cap with some of our friends who live in the city. We decided to all go there to order espresso martinis. Let's just say it was Kailua and cheap vodka (or muddy water. See photo attached). After waiting 25 minutes for them, and then 25 minutes for the server to send them back, we just left. I travel to Fairmont's very frequently all over and this has to be our worst Fairmont stay. We will not be coming back to this Fairmont location and will for sure not be recommending this hotel to anyone as well.

Horrible front desk service. My room was changed from a King to a double room and no one even told me. I walked all the way to my room to find out the disappointment. Management said they cannot help me for the entire length of my stay even though we book events here years in advance. Ridiculous. My co worker got the correct room and we checked in the exact same time. Something is fishy here.

Ordered citrus salad with chicken. Salad was good but the chicken was disgusting. Ruined the whole salad. $20 for a small margarita (good but way over priced). Only one bartender. Poor guy, trying to make drinks for the entire bar and restaurant. 20 minutes just to close my tab, other patrons at bar couldn't get a drink. Would not recommend. 2 star experience at 4 star price.

Room not ready until after 5:00 . Trash on the floor when I finally was able to check in. Front desk help could care less when brought to their attention. Very dated