Meredith D.
Yelp
I'm not going to lie, the staff & operations were a hot freakin adorable mess, but the food was OMG DELISH!
I have been trying to watch my diet, but I DESERVED pizza after my marathon day between Tulsa & OKC. This place looked spot on for my taste. I called at 20:23 to place a carry out order. I was placed on hold, the receiver was set down, I listened to staff banter for 5 minutes before they hung up. Not going to lie....I was a little hot. I called back at 20:28. Same guy answers & apologizes saying they had been crazy, stupid busy for Valentines Day. Oh sh&t, Valentines Day! I forgot. I get it. I'm going to grade on a curve for that.
I asked about a 4-cheese pizza I saw on Yelp. He said they didn't have a 4-cheese pizza (Ended up he was right. I saw a 3-cheese pizza, but my tired brain registered it as 4-cheese). I ended up ordering a large, white sauce, extra cheese, 1/2 beef & mushroom and an order of the FAB mozzarella sticks I saw on Yelp. I checked in to my hotel then headed their way.
I arrived just before 9pm. Signage makes it easy to find. Parking was good. First impression was very "college-y"; smaller, concrete floors, lower end tables & booths. They had a guy playing love songs on a keyboard. There were 2 couples finishing up their heart-shaped pizza & wine Valentines special.
I was pretty shocked to find they had not started my order :-/
I always see a F up as an opportunity to gauge what a business is really about. I said that the delay was cool, but let's circle back to this 3-cheese pizza. How about to make it a 3-cheese pizza with 1/2 beef & mushroom. DONE & that made me happy. I sat to wait & was brought an order of caprese salad (one of my favorites) and water. WOAH, I'll happily wait now.
Caprese was DELISH. The couples finished, made small talk & left. My pizza was brought to the table.....but no mozzarella sticks!!!!!! So, waiting AGAIN! But this time, I had the restaurant to myself. I made small talk with the employees & they are good people. I just think they need to bring in many more good people for Valentines Day or other holidays because they were completely overwhelmed. Compensation for this wait was a slice of strawberry cake with chocolate shavings & I'm OK with that. I had a piece of the pizza & it was OMG, Delish, fall on the floor goodness. They added several huge dallops of ricotta. Savory, rich, mellow-melded-Italian cheesiness.
The mozzarella sticks were done & I headed back to the hotel with 2 days worth of food and glad I got to know the employees. BTW...mozzarella sticks were the most substantial I've EVER had & tasty.
In normal circumstances, this transaction would definitely not be ideal. If I was on my regular schedule, this was my regular spot & not a "special" day, I'd be harsher on my overall *s.
The unprompted acts to make things right go a very long way with me. The quality & flavor of the food combined with the spirit & personalities of Kathleen & the employees trumps the order snafus.
Now, I'm off to evaluate my susceptibility to being bought with caprese & cheesy deliciousness.