Kevin C.
Yelp
Hands-down, the worst service we've ever experienced at a restaurant. We are the most low maintenance, easy going customers. We've been coming here for quite a while and from reading the reviews it looks like we have been lucky and dodged the service bullet until last night. After we placed our order with our server we did not receive drinks, which was water because my fiancé is pregnant. Our salad came out after 15 minutes, which is standard, but we still had not received our waters or plates and silverware. I asked the food runner politely if we could get some water after he dropped the salad and the water never came again. So we ate our salads with no drinks... No bread... After finishing our salad our original server walked back up to the table for the first time in 20 minutes and saw that there were no drinks on the table and quickly turned around saying "1 second papa!"... another 5 or 10 minutes goes by... still no waters. Just as our entrees are being dropped off a busser finally brings us two glasses of water. And we got bread as the entrée was dropped. I'm not making this up... I finally got a water and there was a hair in it. Halfway through the entrée, my little glass is now empty and remained that way for the rest of our dinner. When the server does her one check up on us... she drops off oil and vinegar at about half an hour into us dining. I have to stress we could not have been more calm and overly patient. And maybe that's the problem because I was politely communicating. The server never once acknowledged anything when all the points of service were missed. The only thing she was quick about was getting us to pay the bill and at that point I asked for the manager because there has been zero acknowledgment of anything...
Here's where it goes off the rails. It's not even the service above now. I have never met a more stoic, unapologetic entitled, so-called manager in my entire life. He came to our table with a chip on his shoulder. We could've not been more of an inconvenience to him. Again calm, polite, "customers" communicating about our dining experience. As I was explaining to him, the look on his face was of discontent. He had much better things to do. He shook his head, told me I guess don't tip her. He had put the check on the table in front of me and stood over me as if you better pay this and I'm not gonna do anything about it. I actually was a bit confused and repeated that it was over 20 minutes for us to even get waters and that came after we had eaten our salad. According to his response because we're ordering water that doesn't constitute drinks so that's not an issue. I guess if my pregnant fiancé and I had ordered cocktails and wine we would be more important and treated differently. I honestly don't have a clue as to how you could mess up service this bad. We honestly would have preferred to have not been seated or told that there was a wait if they were overwhelmed. Which did not look like it was even the case, For a manager, the so-called manager, who is running the establishment and responsible for the restaurant, not to care at all when one of his employees fumbles every step of the way. And then for his response...! We will absolutely never be coming here again. Our entire family and friends and neighbors will all know the details of this experience. The business that will be lost because of the sheer rudeness from the server and the manager is mind blowing. I'm not kidding when I say it feels like they are intentionally trying to run off customers. There are dozens of different ways the Manager could have recovered, never once did he apologize, I'm not looking for anything free, but there are plenty of things at his disposal that he could have offered so that we felt like we were heard and maybe apologize and let us know he'll talk to his staff about our experience. Instead, he would not budge and actually had the gull to blow us off. I'm going to attempt to reach out to the owner, but I have a feeling this is the culture within this establishment after experiencing that last night and reading other people's reviews.