Tatyana Mikhlina
Google
I always loved the 23rd location, but after my first trip to this one last week — it really left something to be desired. First of all, I loathe this tablet ordering BS. It’s so impersonal and time consuming, and then they want you to tip 22% lol. No thanks, not if you’re not even acknowledging me! Then they forgot my sauce on the side, I went back and some blank faced employee barely said a word as he went back and handed me the sauce. Again, no acknowledgement, apology for the inconvenience, nada. I think this tablet ordering system is creating a deeper disconnect from customer to employee and it really dampens the vibe. The burger here is good, but not good enough to warrant the cost, nor the annoying ordering system.