Gretchen G.
Yelp
As a travel-loving adventure mom, I was blessed to be able to bring my six children on a once-in-a-lifetime trip to New York City. After reading the great things about this restaurant, I decided this would be the perfect place to enjoy Indian food in the city. I ordered three appetizers, two entrées, three orders of rice, and six orders of garlic naan. I asked the waiter what soft drinks they had on the menu, as they were not listed.
They carried Coke products, so everyone at the table ordered a Coke. As the kids finished their drinks, the wait staff kindly offered to refill them, which is normal at every restaurant we ever dine at, so there was no thought to say no. The total for the food was $129 before tax & gratuity. The bill for the original drinks was $42 dollars $6 per Coke, a little pricey, but we are in New York and we are on vacation. However, none of the staff serving our table ever mentioned that refills were not free, and they charged us for every single drink brought to the table $102 for Coca-Cola. Gratuity was automatically added, which finalized my bill to $300.
Needless to say, I was shocked. The food and service were good; however, the lack of communication and transparency was utterly unacceptable, especially since the soft drinks were not clearly marked on any of the menus, and I specifically had to ask the waiter. What should have been a great dining memory ended with my kids feeling guilty for the rest of the day, feeling like they wasted money.