Fasano Boa Vista

Paradise on earth!!! We loved everything about this place - the room that was spacious and very stylish, the building itself is a piece of architectural art and the total area of where hotel is situated with access to tennis courts and other spaces to work out and feel good is something we never experienced before!!! It is our first time in Brazil and we are absolutely in love! The staff was very nice and helpful, the food was really good! We liked everything!!! There were some shops close too, which was also very nice and helpful. Fasano Boa Vista was our first stop and after another disappointing trip to Bahia we returned back! It feels like a natural choice to go back next time we are in Brazil too as we really really loved it!

A real disappointment and a stressful stay. My husband and I travelled to Brazil and to Fsano Boa Vista from Switzerland for our nephew’s wedding… we prepared everything from afar, our taxi driver from ITU that would pick us up at the hotel to bring us to the fazenda, we gave all the information needed( name, brand of the car, license plate ) 2 times, confirmed with them at check in and they said everything was fine. Well guess what, it WASN’T… our driver got stuck at the gate and it took us almost half an hour for them to find a solution and use a golf car to bring us to the gate because they would not let him in…. I just had my hair done it was the worst experience, just brought so much stress and anger to a day that waas supposed to be just happyness. And thats just one part of it, I had bought a dress at Carolina Herrera for the wedding and asked them if they could vapor it to unwrinkle it…. You would expect in a hotel that charges more than 4000 reais a night to recieve a pristine service…. Well you would anywhere but there: First of all I had to call to know where they were with my dress because they didnt bother calling me to tell me Secondly, when they brought the dress they hadnt done anything with it saying they couldnt take off the wrinkles, I ended up doing myself with success, so much for a “luxury” hotel. How can you in a supposedly “luxury” hotel have a room for 2 people with only 2 hangers in the wardrobe? No satin hangers for women dress? How is it possible to give a room with a terrasse with just one chair, ( dirty) and no table or anyth in it to enjoy… There was no iron or ironning table in the room and when asked for one, it was falling apart with no linen to protect the clothe from the wood table. So they want us to use the cleaning service but they are unable to provide a good and reliable seervice When you arrive, you find a note from saying that Corona is offering you 2 beers from the fridge , you happily drink them and find out that they are charging you 30 reais each at check out, as well as a tip for the restaurant…. Which when you complain is said not to be mandatory??? In. Which kind of hotel do you do such a thing? You stay 2 nights and do not have a functionning toilet during the whole stay, imagine how nice it is to have to call someone everytime you go and the toilet wont flush it down…. You cant call yourself a luxury hotel when your front desk agents barely speak English or any other language. So, luxury is not just having a beautiful environment to build a hotel, its in the details which are all missing there. Bling bling is NOT luxury, show off isnt either … respect of the client is, perfect service is, easing the life of your client is, being pro-active is…. In the end the manager on duty did what she had to to solve the many un acceptable situations that occured. But that doesnt take off the horrible feeling. I still can not comprehend how all these faults could happen , this hotel needs to give a lot more high end training to the staff in order to meet the standarts of a real luxury hotel.

Another example of how the concept of luxury is misunderstood in Brazil. The architecture and decoration are very nice and the location is beautiful and very convenient for a weekend away from the chaos of SP, less than 1.5 h drive from the capital on a very good highway. The breakfast is delicious and served by very nice people, although they could be warmer and smile sometimes. Our room was spacious, pretty minimalist and nicely decorated. The limited number of hangers and existence of only one chair at the balcony seemed unfit for a room for two people. There is neither an iron nor an ironing table in the room. The problem, as always in Brazil, is the quality of service and competence of those in contact with customers. To be more specific: - The toilette in our room overflowed every day. This is simply unacceptable for a hotel of this category. Basic things must work! The issue was addressed quickly but returned every day. - The bellboy who brought our luggage to the room could not tell us how to call the front desk. He then contacted the FD by radio just to give me the wrong number - I rang another guest room instead. - We almost missed our nephew's wedding because our driver was blocked at the gate, even though we had given three times all the information necessary to clear his entrance. - They were unable to iron my wife's dress for the wedding. It is a delicate dress but they were so afraid of damaging it that we ended up using their steamer and doing it ourselves. - Only a few people speak English. That's OK for the Brazilian clientele but makes it difficult for foreigners to be understood, specially during stressful situations. Those issues were addressed correctly and promptly by management but they should not have happened in the first place. When I pay that much for a night at a Fasano hotel I expect a flawless experience. Our stay there definitely tarnished the brand from my POV. It all boils-down to training, attention to details, and careful management. It is all about the experience, not the superfluous- get the service right and add the bling-bling later. No one is perfect and mistakes happen, even at great hotels we have stayed before. However, the issues we experienced were basic and fixable by professional management and focus on people.

Overall a great hotel. My husband and I spent a weekend at Fasano for a short getaway from the city. The hotel grounds are beautiful, our room was spacious and the view was great. We enjoyed ourselves by the pool and at the restaurant which serves great food. The spa has a strange aesthetic but the pools are great and we had a great massage. The downside for us was that there is only one restaurant which is very chic and it would have been nice to be able to have a more laid back meal for lunch.

Fabulous retreat near São Paulo — a great place to come and relax. All the staff were friendly and helpful. The spa is lovely. The standard rooms are huge.

Perfect retreat to rest. It’s a very comfortable hotel in a calm environment. Fasano service is superb. There is not much to do though, there is the spa but it’s slightly small, the swimming pool and that’s it - in the hotel. Then in the farm you could potentially use the other areas. It was perfect for us - we were looking for a comfortable and calm get away.

1 ) Check out should be available till 1800. 2) there was no hot water in the bath and shower. 3) corridor outside the rooms were noise as the carts roll in and out of rooms on a stone flooring. But the service was very cordial and totally focused on the customer well being.

Great experience. Great place. Great experience with the working team. Food is good. Loved the complimentary breakfast and room service. The hotel environs is a big deal. Lots of activities and just biking around was a pleasure. Two thumbs up

Hotel Fasano is a dream paradise! My wife wanted to go somewhere quiet and peaceful for the holidays so we booked this place. So glad we did as this place is absolutely amazing! The hotel is nestled away about 2 hours away of São Paulo, Brazil on a 12,000 acres private property. Their terrace is to die for once you see the view of their sprawling property! The whole hotel is decorated in 1950's mid century modern decor so you feel like you've been transported back in a time machine! On premise, they have a lake pool for ages 16 and up along with a 400 foot infinity pool overlooking their golf course! Their service is impeccable. Our drinks were never empty and the cuisine is delicious with dishes inspired by Brazil and Italy! We would typically spend the day by the pool, their kids club, their horse stables or their petting zoo. Golf carts are available so you can also drive around their huge property admiring the elite's summer homes here! We came during Thanksgiving but since the Brazilians don't celebrate this holiday, the hotel was virtually empty so we felt like this was our own private residence with a staff of 50! Simply amazing! I highly recommend this place if you ever want some rest and relaxation!!!