Fashion Square Car Wash & Oil Change

First, let me state I have been going to this place for over 8 years and have NEVER had a problem until now. Today, however, was the first time I used their oil change service that also included a FREE FULL SERVICE car wash. When I asked if this full service car wash did the inside and outside of my car he said "yes." I went inside and before I paid, asked again just to make sure it included the INSIDE and outside of the car. She stated yes. $200 later, apparently I need to pay extra to wipe down my mats now???? Because when I go home I noticed that my indoor/outdoor mats in my jeep wrangler were never touched. So I called up let the girl on the phone know. She said to look at my receipt to make sure it states "full service" because that includes the inside. It did. Then she tells me that if there is dirt or mud on the mats I have to pay EXTRA. Excuse me, but why do I need to pay extra for dirty mats when the ENTIRE reason for me paying to have my Jeep clean is because it's dirty? I don't off road, it's just a normal dirty jeep. As you see from the pictures a quick wipe down would have solved the issue of my car going from dirty to clean which is the purpose of getting my car wash. Looks like I need to find a new place to get my car cleaned because I'm not about to continue going to a place that is going to nickel and dime me because I'm bringing a dirty car to a car wash to get cleaned. Ridiculous

Recently found out about this spot and was eager to try out their detailing services as I do not own a home which most detailers ask you do to get access to water. Anyways, yesterday, 02/21/26, I went a bit late to my appointment. I asked if it was possible to still do a complete detail as it was 3 hours more or less to closing. They looked at it and said yes, pay inside. Listen my car was messy, I wasn't expecting miracles but I was hoping a better job than this. I noticed at night they didn't vacuum properly in the back, nor did they cleaned most of the exterior. I only showed some of the mess left behind as I do not want to keep searching..too much disappointment. If it wasn't for their amazing pricing and their kindness/customer service during the process, I would be giving this place a 1. Go early y'all and double check before you leave even if it's closing time. Also if the company is reading this transparency & honesty needs to be worked on! I'm 5 months pregnant and would have not minded being told come back tomorrow or even told come back tomorrow, we'll finish at a discount price or something.. but I guess I'll accept my loss for now. And with that, good luck to any newcomers.

I brought my car in on October 19th and ended up with scratches all over the paint. The manager made me pay for another wash just so he could “see the damage,” then only buffed one door and tried to sell me another package for the rest. When the door was buffed, another worker admitted the scratches happened because they didn’t properly remove dirt from the rain the day before. They are essentially admitting fault but refuse to take responsibility. I’ve been a loyal customer for years, but this was extremely rude, unprofessional, and disappointing. Don’t bring your expensive cars here. Thank you for your detailed response. While I appreciate your follow-up and the goodwill offers, I must respectfully disagree with your conclusion. I’ve been a loyal customer for years and have never had any issues until the visit on October 19. The swirl scratches appeared immediately after the hand wash, and one of your own employees mentioned that because it had rained the day before, the car still had residual dirt that should have been rinsed off first — which likely caused the scratching. I didn’t want to put that employee in a difficult position, but I think it’s important to mention since it shows this was not “normal wear and tear.” I also want to clarify that I didn’t “inspect and leave satisfied.” I didn’t notice the damage until I got home, which is why I called right away to report it. Given how noticeable the marks are and how well I maintain my car, it’s clear they weren’t there before the wash. At this point, I’m simply asking that the business take responsibility for the damage and handle it through your insurance provider or cover the cost of a professional correction detail at an outside shop of my choosing. I’ve always supported your business and hope we can resolve this fairly. Please let me know how you’d like to proceed

I hadn’t been for his car wash in a couple of years until today and I am so disappointed. I got the Best of the Best wash for $39.99. When I got home I noticed water spots on my hood and windshield and it didn’t look like they wiped down the instrument panel or dashboard of my car at all. I used to get just the basic wash and had no complaints. After waiting over an hour and paying what I paid, I expected better.

Favorite car wash! So quick and efficient. I’ve had the full car wash to the express & I’m always impressed with how thorough my car is cleaned. I had a coffee stain on my seat and the employee quickly got it out with no extra charge. The waiting area inside is clean, well stocked with souvenirs/gifts, beverages and snacks. Not to mention a massage chair! I love the incentive program they have for free, makes it easy to get a Carwash for an affordable price.

This is a good car wash! The vacuum station is super convenient and helps make me feel like I got my money’s worth on the wash. My only complaint is how often employees doing hand washes will cut you off in line for the wash and avoid eye contact 😂 Plus the line can get quite long, so expect the entire experience to take up to 30 minutes.

Excellent express wash with powerful vacuums. They dry your car off afterwards which is a nice plus. The only problem and why I don’t give it 5 stars is the line - they merge the regular wash lines so it gets backed up during busy hours and sometimes it can take awhile just to squeeze around the outside lane to move past to get to the vacuums. Then you have to merge back in to get to the actual car wash. Very nice people and worth the wait in line!

I have always had a great experience here, which is why this recent interior detailing was especially disappointing. When I scheduled the service, I was told by the person creating the ticket that the interior detail would take care of everything inside the car. At $200, I agreed based on that representation. When I picked up the car at 5 PM, the job was clearly incomplete. The floor mats were wet, there was dust under the seats and in cupholders, and the car appeared to have only been wiped down rather than properly detailed. I returned the next day and left the car for four more hours. Unfortunately, the same issues remained, and an oily substance had been applied to the floor mats, requiring yet another visit. On the third visit, I again pointed out the remaining dust throughout the interior to the service manager. I was told the “best guys” would take care of it. At that point, I reasonably expected the vehicle to be inspected by your team before being returned to me, rather than requiring me to repeatedly identify missed areas. That did not happen. On the fourth visit, when I again pointed out dust under the seats, I was told that seats are not removed and certain areas are not cleaned. This directly contradicts how the service was originally described to me. At this point, I am trying to understand what an “interior detail” actually includes at this location, as the service I received does not align with industry standards or with what was promised at the time of purchase. I am sharing this feedback because I have previously trusted your business and expect a level of professionalism consistent with that history. I look forward to your response.

I love this Carwash I go weekly They have a monthly unlimited special for $24.99 exterior only They are quick and efficient

Avoid this car wash. On May 19, 2024, I brought my 2020 Kia Telluride to the Fashion Square Car Wash, and unfortunately, it turned into an ordeal. The car wash damaged the roof paint of my car, requiring a costly repaint. I uploaded photos below from the Fashion Square Car Wash security cameras that show the before and after damage. Right after it happened, I filled out a damage report at the car wash and reviewed the security footage in the security office. Luis, the person I spoke with, assured me they'd look into it and get back to me ASAP. However, months later, I still hadn't heard anything back from them. No follow-up, no accountability. I sent a follow-up letter again reminding them of the incident and asked for them to remedy the situation. I even provided them with before and after photos captured by their own security cameras, showing the damage that occurred during the car wash. I also provided a repair quote from a local body shop. I finally received a letter from them saying that the my car already had paint damage and it wasn't their fault, which is obviously totally untrue based on the photos from their own security cameras. If you value your car, I strongly suggest avoiding this place. They're unwilling to take responsibility when something goes wrong. The fact they have photographic evidence and are trying to place the blame on me is outrageous. They weren't even willing to negotiate or offer any sort of settlement, what kind of business clearly sees this sort of damage being done and doesn't even in good faith try to come to a solution or offer SOMETHING. Its bad business.

Read all the way if you have a moment... I measure the length of my patronage by the age of my current oldest car... 20...but it's actually closer to 30. What used to be great about fscw is now the turn off. It's staff. I'm considering leaving because of the limited capacity of the new staff. So eager to say no to every question simply because you ask politely. So confident that they undermine clients and over value their egos. GET REAL!!! You might think I'm talking about a monthly membership revenue, I am... but let me detail it for you: two memberships dwindled to one. Let's say I'll be driving for thirty more years most likely in Sherman Oaks, that's two cars 12 months thirty years doubling every ten years... $64,800. Ten like me ~ 650,000k A Million dollars can be lost with the loss of 16 customers like me... not accounting Tips. Each average member has a value to the business owner... you might not miss my tips, but you're hurting the business that spends a ton of money to attract my loyalty and hire a competent staff that responds properly to the quiet and dedicated customers... Anyone can react to the screaming ones yelling until you hand them a freebie that's coming out of the company profits which, by the way, is getting more difficult to earn and nearly impossible to keep. The danger isn't me leaving... the danger to fscw is the army of competition armed with shiny equipment w nearly 0 staff. Right now, I'm thinking no staff = no bad attitudes. You know who you are! Thanks to the kind ones, I'm not saying more. This should be a negative ten star review... but I wouldn't do that to the business (and staff) that has treated me well and kindly for 20+ years. No one should work without joy.

Their service was on point. I went through their drive through car wash service for the $20 deal which gets you the express wash that allows you to drive through the car wash while you are in the car. It's an experience all on its own when you get to stay in your car while your car goes through the car wash. There is a lot of swishing and swoshing and the whole experience is over in less than 10 minutes from the time you pay until the time you drive away.

That's a complete lie my car was in perfect condition. It's a lease and has to be kept that way. Il never come back and to think you lied !???? Your "repair" guy glued and taped it and then the tape ruined my paint !!!

Very busy place so was really surprised when job only 90% done. Back wheels still dirty and no new car smell as requested. For $40. + tip for job not complete, I can't recommend.

Full service wash ($29.99) was quick but not that great. Wheels still had brake dust on them that were not cleaned by the wash attendant after. Towels used to dry the vehicle left lint all over the paint and windows. Vacuum hose left scratches on the rear bumper because the attendant did not hold it away and dragged it across instead. Would I recommended paying higher premium compared to the area, no.

This place has to be the most unorganized car wash I've ever been to. It took an hour and 15 minutes to get my car washed because they kept letting other peoples cars that came after mine get washed first. I talked to the workers there about it and they didn't care at all. I was made late for an appointment. I will be going elsewhere from now on.

I wish I would have gotten guys names... the best car wash I have had in years.. looks like I found my CAR WASH!!

It was $100 to detail my car but they didn't really get it very clean. They missed the trunk mats (front and back). My center console still had lint in it. I had a scuff mark on the side of my car and they didn't/couldn't remove it. It took 1.5 hours. The price is fair but what a waste of time if you don't even get my car clean? I won't be back here.

I like this place a lot. It's a great value and they always send me coupons. I love how on my birthday they even send me a free wash. There has been a few times that my car didn't get completely clean, but nevertheless, you get what you pay for. The people working there are always nice and accommodating.

This post is long overdue! I truly enjoy this car wash and their staff! They always do a great job! If ever there's something left undone- they handle it swiftly. I don't look for perfection in business; as consistency will have you overlook things that are minor. The cashiers are always so sweet! Thanks FSCW TEAM!

After the car wash, my car stopped aligning properly. Guys, you need to know how to wash a hybrid car - you destroyed the entire electric system. My $70 car wash ended up costing me more than $500. You need to take responsibility for your workers and explain the potential issues that can arise from an improper wash.

What happened to this spot? I used to go there all the time when I lived near by and I'd make special trips to the VALLEY once I moved to LA just to get a wash. Not knowing they no longer have their early bird special, I arrived before they opened. There were 8 cars in line when I got there, which isn't a lot for the three lanes of intake. At 8am they opened and the people who vacuum the cars got to work but the person who writes the tickets was no where to be found. 10 minutes later he shows up and starts writing the tickets in a totally random order, not in the order of the cars waiting. Felt like this person was quiet quitting. All in all, it took an hour for a simple wash. No extra additional services. This is absolutely the last time I'll be going there.

Great service! The employees are super friendly and do a great job. My car smells, feels and look so much better. They also have specials very often! So you get crazy deals

Paid for a detail and I was first told 1 price then it was raised when I got to the register I told them they called the guy who gave me the original price and nothing happened so started off with a bad experience then I got my car back and my shift thing is dirty still, there's spots on the seats that are easily cleaned. Minor things but a lot of them. I will not be back unfortunately.

The management is rude and tries to rip off the customer, after washing the car you need to wash it again to make it clean. I don't recommend that place.

Wash is ok. Same as other washes around here. However, their prices are egregious. 29 bucks for a base wash and a whopping $499 for a detail. There is expensive and then there is this. I wrote this review considering the same wash or detail can be had for about half the price nearby. Once you're in, you're sort of stuck.

My car sat there for there for thirty minutes and never got washed while all the express washes went through. Bad management.

$140 plus a $20 tip for the SAME (but COSTLIER) detailing that we always get and only this time, unlike prior times, they didn't do the wheels! For $160! They have ALWAYS done the wheels before. ALWAYS. Worse: the first manager tells us that they are "damaged." I wet my finger and remove some of the dirt. The second manager says, "we can fix this, but it'll cost you more." I had them look up prior detailings and it was the same thing, but less expensive than today. This wasn't "damage." It was paying more for less, as others have noted, and the loss of a customer.

I come to fashion square whenever I'm in the valley. Since I have a convertible Porsche, I'm very particular about where I take my car, and I'm glad that this place works out for me. The people are nice and don't really try to up-sale you which is good. For about $24-$30 u can get a wash with a wax and air freshener spray. I normally leave while they wash the car and go up the street to the cactus taqueria spot which is delish! But if you want to stay and wait for car, there's seating in the shade and it doesn't take that long. The guys seem to be working hard to get things done. Sometimes I have to tell them if they missed a spot and they take care of it right away. They also have a program where if you sign up for texts, you get notified about deals and a free birthday wash which is awesome! I'm definitely coming back when I'm in the area, try for yourself and see.

Horrible service! I waited 45 minutes just to get my car dried after spending $35 for a basic car wash. I asked for the manager who couldn't care less. They said they are too busy. If they are too busy, then don't take my car or my money. I wouldn't come back here if it was free! Worst car wash experience in 30 years.

The team is very detail oriented. During peak times, they do get super busy and you'll have to wait some time. Their car wash packages are start at $25. They are next to the 101 exit ramp so, getting in and out is sometimes an issue. They offer window tinting and oil changes too.

I have been coming here for years but not anymore. Over time the service has been lackluster and there is a definite tier system to when and how your car is washed no matter what level of wash you pay for. If you drive a liveried car (limousine) you are given prompt and efficient service--the white glove treatment. If you are in front of this type of vehicle to get vacuumed you hit the jackpot. Your line will move incredibly fast. Do not expect you will always be in front of them though. Your car will be placed on the side while they run the more prestigious car through the wash and on to drying. The more expensive and high profile your car, the quicker you get out of here. The service people will throw themselves at your car. If you have a common car, Audi Q7. Tesla, Porsche Macan, expect to spend at least an hour here for a full service car wash. Your car will be left in the interior cleaning lanes to languish while they run a few dozen express wash cars through the wash. Then, they will clean your cars interior. Once through the wash. They will still keep your car in line while they wait to clean more car interiors, it will be driven to sit in the sun and dry by 90% by this method of sitting. Owners of black cars should be particularly sensitive to this part of the process. Your car is then semi detailed by their employees. The amount of people who openly exhibit anger at this point is visible. Don't ask for a manager. The few times I have asked for one they were called and never appeared. The front desk asked how I was doing and I told them in a respectful way and their demeanor turned hostile and I was brushed off and told 'have a nice day!. Spare yourself and find a nicer place to do business, it appears most are not worthy of paying for service here let alone receiving courteous help.

Came in to get a Groupon oil change and was pleasantly surprised. The oil change took about 20 minutes but the car wash is where I really waited. They're BUSY. Came at 2p on a Friday and because LA experienced so much rain recently everyone and their mom was getting their car washed. All of the employees I encountered were wonderful. Special shoutout to Jairo and Lucy for making it irresistible to come back. Great value, friendly staff, right off the highway. Will definitely be coming back. 10/10

I just stopped at the car wash right by my house. Customer service is theeee worst ever. I drive up the guy on his phone talking doesn't acknowledge me. Sees me then continues to talk on the phone so I get out of my car and ask can I get a wash he puts his call on hold (never speaks) walks somewhere comes back with a ticket for the cheapest wash. So I ask are there any other washes he says well you said you wanted a wash. And then proceeds with his phone call. lol. I am glad this isn't my business So I'll get the wash this time. BUT I won't be back. Need better representation....and to top it off the cleaning isn't that good

I used to come here years ago and stopped because it took so long. I thought today I'll give them another chance. I've been here 45 minutes and the car still isn't done. I won't be back for sure!

THIS PLACE SUCKS... They have no idea about logistics or how to properly organize customer arrival. While the staff hung around eating lunch inside the car wash, it took 30 minutes from the time of arrival for my car to enter the actual wash tunnel. Over 10 vehicles that entered the business after I did, made it through before my car. A discount coupon is not worth an hour of my time. They are 100% inept and inadequate as a car wash.i

Don't come here. Paid $50 for a car wash. They didn't vacuum the backseat. The car wash guys are pervs. The middle aged ones. The Cashiers customer service is rude. 1. The car wash guys kept gawking at a female customer waiting for her car. A literal huddle standing and staring it was disgusting. 2. Cashier girl I walked up and said hi Ignored me and continued the conversation with her co worker whom was sitting down on her phone. 3. The car wash was Mediocre.

Brought my car in for an oil change. This was my 2nd visit because it was quick and easy. Turns out, they were cutting corners. Literally 5 mins after they got my car, the mechanic gave me a receipt to pay the cashier in the next building. The print out listed all of the checks they've completed. Which was impossible to do in 5 mins. Went back to the mechanic and said, no way you did all of this in 5 mins, he said yes we did it. The receipt said tire pressure was all at 35 psi, all fluids were filled (washer/coolant/etc) extra charge for filter and extra quart of oil. Recommended to replace cabin filter for extra $50 I didn't want to cause a scene so I paid the $100 for just the oil change and when I got my car, the reminder sticker for next service was not updated, the psi gauge on my car read the driver side front tire was at 30 psi and the rest was at 33, 34. My glove compartment where the cabin filter was located was not touched and my car took only 5 quarts of oil but was charged 6. I'm thinking to myself, did they even work on my car? I came back had a chat with the mechanic and he claimed he did the work, but when I pointed out the service checks on the receipt didn't match what was done. The quarts in my car didn't match either. I wanted to speak to the manager, but was not available until Friday. I later found out that he printed out my service checks from my 1st visit. That's why I got it so quick. He just wanted me to pay and go. I called him out on everything and he said it was a "mistake". Why lie and be confrontational? I wouldn't have written a review if he admitted the "mistake " at the beginning. But the way he stood his ground to lie about the whole situation, upcharged me on oil, and rushed me to pay bothered me. I'm writing this to make sure people pay attention when they get their car serviced here. I then stood and watch him do everything. Won't be coming here again. I would have lost $100 and damaged my car the longer I drove it. The question is, did I catch the mechanic on his lazy day, was this a scheme they do to customers who don't pay attention, or was this really a big "mistake"? I just felt very uncomfortable about the whole situation.

So I brought my car in to be washed and was on a very specific schedule. I told the guy in the line I needed to be put by a specific time. He assured me the car would be ready in one hour. Plenty of time for me to stay on schedule. Well, an hour came and went and when I went to my car to ask the guy how much longer, he told me another half hour. When I complained to the guy who told me an hour, he did not seem to care much. They dod not offer me any thing as far as compensation for being late to my next appointment. DON'T GO TO THIS PLACE! There are plenty of other car washes in the area.

I had a horrible experience at fashion square car wash. I was promised a 20% discount on my next oil change by the manager Gerardo because on my last oil change I had a check engine light problem that they couldn't get rid of. I returned to the store and the guy tried giving me a higher price than I originally got the last time without a discount. These guys are crooks don't ever trust them. I will never be returning. They have lost my business for good

I'm not sure what happened within the year that I wasn't taking my car here but it seems as though the crew and staff at front desk definitely had a complete makeover: I will try my very best to be as respectful as possible... the front desk girl was egregiously rude and just awful. I gave her the benefit of the doubt and attempted to create some small talk, but was met with judgment, arrogance, and passive aggressiveness to the point where it was just unnecessary. When I saw my car, I was surprised to know that it went through the car wash and was hand dried by the crew... The bird poop was still visible, along with twigs that drenched my window wipers :/ I guess this what you get for 25$, but I just wish the manager valued its customers a little more, especially when hiring certain people that can taint the customers whole experience.

Disappointing . The intake person-and staff inside the shop were all excellent. But that was it. Seriously used my hand vacuum to finish my car at home, they also put my weather tech mats back in correctly even folding the one for the back space instead of lying it in there..pretty sure that's not how they thought they went unless basic shapes are confusing. I could have gone to the gas station for the same results...and stupid me still tipped the dude $10 bucks.

Just came from my last car wash at FSCW - after years of having a monthly subscription. When you check in there through the Express Wash - they print out a receipt and tape it to your window. When pulling forward just before the car wash GEOVANI, kept motioning for me to put the car in neutral - WHICH IT WAS. Finally I rolled down my window to tell him I was in neutral and the receipt got sucked into the window. He then refused to let me move forward without a ticket. Since I was holding up the line, I started yelling "What the hell do you want me to do?" at which point he started saying "Tu Puta Madre"... repeatedly. I had to get out and have them print out a new receipt while holding up the line - as I proceeded to yell back at him. And then he pushed the buttons for a lesser quality car wash then what i paid for. I immediately went in and cancelled my membership. Never going back. EDIT: Nice response. Does your video include audio of your employee swearing first. Did I get hot? Yes! When someone tells me my (dead) mother is a whore, it's more than a little triggering. Fortunately, we can agree to disagree here. No need for me to waste good money on bad people. I suggest others make use of ANY of the MANY alternate services available.

Great value especially when you get a Groupon deal. It seems like there's a lot of bad reviews because it takes so long, but it takes time because it's popular since it's a good deal! They seem to do a pretty good car wash and it's nice that you can get an oil change and install tint all at the same place!

This is a nice little car wash. The drive through does a good job & as long as the line isn't too long, it's quick. Weekends can be very busy, so keep that in mind. They sometimes have coupons & have a rewards program. If you sign up, you get a free full service wash for your birthday & have 1 week to claim it. It's great.

They are extremely unprofessional, slow and expensive for the quality of the service. If the service was even a little bit better the prices would make sense.

I've been coming to this car wash for years. The drive-thru car wash used to be my jam until I moved a bit further from this location. I still love coming to this drive-thru because the line is never really that long and they always give you a coupon to come back. The other day I came in for a full service car wash and opted for the $25 wash. They try to upsell you the second you tell them what you want so be prepared for that. It usually takes AT LEAST an hour for me to get my car washed here every time. Thankfully, their gift shop has a lot of really fun stuff to look at so that keeps me busy in the meantime. Great place to grab a quick gift or a card if you're on your way somewhere after your wash. This particular visit my car went through and sat in the sun for about 15 minutes without anyone tending to it. Also, my car is electric and they left it on after it went through the wash. Luckily, I checked and got the chance to turn it off before it just sat there wasting power. Two cars who came out after me were already being hand dried. I went in to ask the cashier if someone could help me out and she cut me off while I was speaking like she was annoyed I had asked for help. Womp womp. Some of the ladies who have worked the register in the past have been really nice and friendly, so maybe this was just a bad day for customer service. Just know you might be waiting a while to get your car washed as they get busy, especially on the weekends. I last went on a weekday afternoon and still had to wait. They definitely seemed a little short staffed. I gave it 4 stars because I was happy with the job they did cleaning my car. I have two dogs and things get HAIRY. Overall I was pleased with how thoroughly they vacuumed the interior of my car, despite the cashier being a little curt.

Yantarlo was amazing! He took such great care of my car and went an extra mile to clean it after it was not vacuumed properly. He is a great worker and deserves a bonus

DO NOT GET YOUR CAR WASH DONE HERE!!!! I should've read the reviews but I didn't and this is what a first and last time customer had to experience here: The workers broke a cover of a button inside my Audi SUV. I waited over an hour for the manager Gerardo Luna to arrive. The situation happened between 3-4pm on Saturday, February 11, 2023. I filled out an incident report and took pictures. The manager finally arrived and told me it's not a big deal and that he'd order the part from Amazon. I specifically told him that I do not put after market products in my Audi and he refused to order the part from Audi instead he offered me a free car wash. When I told him that I didn't approve he said to me, "when you come to a car wash you accept the liability of your property to be damaged, it's your responsibility and you come to the car wash at your own risk. We are not responsible for the damages." On Monday, February 13, 2023 I went to Audi and received an estimate for cost of fixture of the part costing $36 and I called and spoke to Gerardo and he said, " yes I'm going to order it and I told him I wanted proof that it's from Audi." He just laughed and hung up. It's almost a week and the part hasn't been fixed. I want Fashion Square Carwash to accept liability and fix the part that was damaged by their employees. I do not want a free car wash because I will never return to this car wash again. Just fix what was damaged!!!

Came into this carwash and was told that I would be receiving a basic cleaning for the package I selected. Okay perfect I expected the BARE MINIMUM and didn't even receive that. Hair still everywhere in my trunk. Dust and crumbs all over my seats. The guy who had my car spent almost 30 minutes wiping down the outside. I don't need my car to be wiped down with a wet towel for half an hour. I need it to be cleaned the way I was told it would be for the price I paid. Never coming back and I would recommend you don't either.

If you have low expectations, I guess it's ok. I spent $300 plus tip on a complete detail today. They didn't even vacuum the floor mats. Seriously. I banged them together and dirt flew everywhere. The mats were in the trunk because they were "still wet." Bone. Dry.. See the photos below for some more examples of a $300 "complete detail." As a special bonus, all of my driver presets have been deleted and I had to start all over.

I have been trying to find a solid place for a monthly car wash. I was very impressed with this place and how well the they cleaned inside the car. Definitely will be going back

I've been coming here for years and the service is getting ridiculous and takes longer to enter the express wash. The express wash is the self driven option where you take your car into the wash. It's taking longer because there is preferential treatment for the limo drivers. The limousine drivers have become de facto management of the car wash. They direct employees and stand by the entrance to the car wash and tell the employees to take their cars in first. Not only is this poor customer service to others but is even a potential hazard as the limo drivers are standing in the way of other cars and wash.

I have been a member for more than 5 years And this carwash keeps canceling my membership recently without my knowledge in order to charge more. I asked manager what is the reason he told that prices gone up. That is understandable but i haven't cancel my membership why should i pay more if carwash agreed to charge me $39.99. now price is up $59.99 which is not worth other carwashes charge similar. And not crazy waiting time like in this one. Manager told it is the computer system cancels not us. I wasn't expecting more than a primitive answer anyways. Hope this review will inform other customers not to sign up for membership cause it will be cancelled and will end up paying more.

Horrible service by cashier. An older lady was in front of me while paying for my car wash and she made the lady (who could barely walk) go grab a ticket from the staff outside. It's not what it's said rather how. This cashier changed her mood with every one thereafter. She needs a bit of help in more ways then one. The "manager" will respond with everyone loves her, lol. Sweetie, please take a survey with the entire staff, you'll be surprise :) If you want mediocre service, your car barely washed with towel marks on your windows and a very unstable and rude cashier charging you.. this place is "IT"

went here to get my car detailed and when i got it back they did an awesome job, but i noticed they stole some of the change out of my middle console! how unprofessional! don't recommend based off of that.

Terrible car wash, especially when you go there and start line for express car wash, you have a chance to wait your car hours and hours until they're going to wash and finish your car.