Karl C.
Yelp
TERRIBLE. My friends birthday was on Feb 20th, so I decided to order some items to be delivered SPECIFICALLY on the 2Oth in Germany. So to be sure, I ordered days earlier to be sure even though there are several companies that even deliver next day. Anyway, the 20th arrived on Saturday and nothing arrived, no delivery attempt, nothing. I called the telephone number whereby it was closed. So I emailed Saturday 3x, no response, then Sunday, no response, then Monday, no response, well, not until I called the telephone number at 4pm. And even then, I spoke with someone who transferred the message. Then 5 minutes later I get a message my order is being processed. Which got a reply from me stating the obvious....and then she sends me a highly disorientated response to another complaint, but was obviously for another unhappy customer being it said, I responded on 12/21/2020. I was like what?? This lady is super unorganized, and I feel bad for that person if they are still discussing things from 2020, but it shows how unorganised this person is. Then I called the telephone to tell them this person handling orders is messing all orders up whereby the lady said she will transfer the message, but at this point I was frustrated and said this lady screwed up this special occassion which she did. So then after this call, 5 min. later I get an email sorry, the order is being processed and then blames customs procedures...So not only was the order not delivered, but it hasn't even left yet. She then blamed customs ...LOL..nothing worse than a person who can't except admitting they screwed up. Funny part is France and Germany are EU, so in reality there is no customs.....I guess she was thinking the package was going to the UK or USA? So with this FAUCHON gets 0 stars....Customers, if you order for a special occassion, this is definitely not the company to use....VERY ANNOYING, DISAPPOINTING, and a complete waste of time.